I managed to find the plant we were looking for, at a reasonable size, instead of elsewhere who were selling shrubs at a starter small pot size. Actually, when it arrived, the shrub was much larger th... Toon meer
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I recently ordered two 9-feet bougainvillea and a smaller one from Garden Plants Online. I stumbled across their website while searching for tall climbing trees. Whilst the delivery did take about 3 w... Toon meer
Bedrijf heeft geantwoord
Communication was excellent - there was a delay in the plant’s availability but I was kept informed regularly. It was the only place I could source a standard pomegranate tree at an affordable price.... Toon meer
Bedrijf heeft geantwoord
I ordered a Datura from this company with a 10 day delivery commitment. No sign of it arriving and I cancelled the order , confirmed over the phone and in writing. Now, two weeks later, out of the bl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wide selection of garden plants and trees in stock. Over 12000 products to order from our trade catalogue sourced from all over the Europe. Quick nationwide delivery. Seasonal Discounts up to 20%. We sell Conifers, Bamboo Plants, Hedging Plants, Topiary Shapes, Ornamental Grasses and many more. We also stock traditional terracotta planting containers as well as modern style plastic planters.
Contactgegevens
Guildford, Woking , Verenigd Koninkrijk
- 0203 1375 159
- www.gardenplantsonline.co.uk
4,1
Goed
2K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Excellent customer services, very healthy trees.
The order process was easy and I received emails regularly updating me on my delivery status, customer services answered any queriers quickly and provided care advice after I received my trees which are in excellent condition and the size I ordered.
3 juni 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Valerie,
Thank you for your positive review.
I am delighted to hear you are happy with our service, communication and most importantly your lovely new trees.
We hope to assist you again in the furture!
Delivery was really long but company…
Delivery was really long but company explained this at the start and kept me informed and i was in no rush, then plant arrived and it was well worth the wait, great big size and healthy, delighted. Thanks
4 juni 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Catherine,
Thank you for your feedback.
I am delighted to hear you are pleased with the size and quality of your plant you have received!
We apologise for the delay in getting this to you but are grateful for your patience and glad it was worth the wait.
Worst customer service
I have order 10 cypress Italian tree for over £1700
After confirming delivery date they couldn’t deliver in agreed date
When I tried to speak with Jack he hanged up the phone few times
Very rood
Never seen awful customer service
28 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Rami,
We're disappointed to learn that our terrible service resulted in you receiving 10 Italian Cypress trees worth over £1,700 within 13 business days.
We'll immediately investigate why our delivery team failed to invent a time machine and why Jack neglected to rewrite the transport schedule of an entire industry to suit a single order.
To note; after further investigating the calls, you had advised Jack you did not want to speak with him and wanted to speak to a manager, management were not available and as Jack could not assist further the call was terminated as per your request not to speak with him. We also would like to add, Jack is not “very rood” — while we assume you meant rude. Jack remains professional throughout all interactions and does not participate in unproductive exchanges.
On the bright side, the trees arrived safely, which is more than can be said for this review's relationship with reality.
We hope your cypress trees thrive for many years, preferably with fewer complaints than they were delivered with.
Order cancelled 2 weeks ago but now scheduled delivery
I ordered a Datura from this company with a 10 day delivery commitment. No sign of it arriving and I cancelled the order , confirmed over the phone and in writing. Now, two weeks later, out of the blue, they are insisting on delivery and refusing a refund. Awful company. The do not grow own plants and have no control over the supply chain.
2 juni 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi John,
For clarity, your order was cancelled as requested and this was confirmed by phone and in writing. The emails you subsequently received were automated system notifications, not an attempt to insist on delivery of a cancelled order.
You also suggest that we have no control over our supply chain. As our plants are sourced directly from our Italian nursery, we can assure you that we know exactly where they come from and when they are dispatched.
As for the delay, Datura is not a standard garden-centre item sitting on every shelf in the UK. It is a specialist plant that can be difficult to source, which is precisely why we work with our own growers in Italy. Unfortunately, even with direct access to the nursery, the one thing nobody controls entirely is Mother Nature's timetable.
Our records also show that the telephone conversation was considerably more animated than your review suggests, although we appreciate that recollections can differ.
In any event, your order was cancelled in accordance with your request. The automated emails that followed were exactly that—automated and not evidence of any attempt to deliver a cancelled order.
We wish you every success in sourcing a Datura elsewhere and hope you are able to find one more readily than our Italian growers could persuade nature to produce it.
would NOT recommend
***reply*** i have asked that the tree be collected (it has 15 leaves left as the rest have fallen out ) and a refund deducting £40 collection charge - (this was agreed by phone) NO REPLY FROM COMPANY
i wish we could upload pictures on here to back up what im saying
i paid £239 for a cordyline australia tree. Got the tree delivered - it was damaged so contacted the company for a return. I got sent a replacement - nothing like the original. The website says they will vary which i understand, but this one has a split trunk at the top (i ordered a single) and started off with a few leaves, but they are all going yellow and dying. I’ve asked for a refund and tge company are extremely unhelpful. DO NOT BUY FROM THIS RETAILER
1 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Caroline,
We were surprised to read that you found us "extremely unhelpful."
When you reported damage to the original Cordyline Australis, we arranged collection and supplied a replacement tree completely free of charge, including all associated delivery costs. We did this as a gesture of goodwill because we wanted you to be satisfied with your purchase.
After receiving the replacement, your concerns related not to damage, but to its appearance and the natural yellowing of some leaves. As living plants, Cordylines can experience transplant shock following transport and repotting, and some variation in shape, structure and appearance is entirely normal. This is clearly stated on our product pages.
Despite being satisfied that the replacement tree was healthy and supplied in good condition, we still offered a resolution. Unfortunately, it appears the real issue was not that we were unwilling to help, but that you were unhappy with the options available under our returns policy.
While we appreciate that our proposed solutions were not the outcome you were hoping for, there is a difference between a company being unhelpful and a company declining to offer terms beyond those it is contractually required to provide.
We stand by the steps taken to resolve this matter, including replacing the original tree at no charge and offering further refund options thereafter.
Great size plant, however suffered with long delivery time.
I managed to find the plant we were looking for, at a reasonable size, instead of elsewhere who were selling shrubs at a starter small pot size. Actually, when it arrived, the shrub was much larger than expected, which was a plus. The only downside, was the length of time between being dispatched and actually delivered. So much so that the plant arrived VERY dry, with a lot of dead leaves that had fallen off. Thankfully, we watered it heavily, and got it in the ground the next day, andit looks like it's going to recover OK.
27 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Howard,
Thank you for your review.
I am delighted to hear you are pleased with your new plants as well as being larger than your expectations!
Unfortunately, due to a breakdown of one of our delivery vans the week we were ue to dispatch to you, it caused us extensive delays. As our plants are imported from our nursery in Italy, transport shock can occure which is normal but we are very pleased to hear it is in good hands and will definitely establish well for you!
For the inconvenience of the delay, we would be happy to offer you a discount on your next order with us.
It took a little while for my order to…
It took a little while for my order to arrive but the communication was really good and the item arrived in great condition, thankyou!
31 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Carla,
Thank you for your review.
I'm glad to hear you are pleased with our communication, and most importantly, the condition of your new plant!
As our nursery is based in Italy, our growers do at times have to source special varieties of plants which can cause some extended lead times as well as transportation.
We are very happy we managed to source and deliver this to you and are grateful for your patience!
Will definitely order again
The wisteria I ordered exceeded expectations and was just what I was after. The only small disappointment was the delayed delivery, otherwise it would have been perfect.
14 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Ruth,
I am delighted to hear you are pleased with your new wisteria as well exceeding your expectations!
Unfortunately, due to a breakdown of one of our delivery vans the week we were ue to dispatch to you, it caused us extensive delays.
For the inconvenience of the delay, we would be happy to offer you a discount on your next order with us.
Excellent products and service
Excellent products and service. Superb delivery too. Range of products is very good and options of size within a particular plant is great
15 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi M,
Thank you for your kind review!
I am happy to hear you are pleased with our plants, service and delivery!
We hope to assist you again in the future
Good variety of older exotic plants
The company is quite good had ordered bamboo trees/plants before. They did arrive 3 weeks later than promised but in good health. They said they were trying to have more frequent deliveries to my part of the uk. My latest delivery though was 5 months later than promised before it arrived. I had to contact them and they said it would be delivered in 2 weeks. Contacted them every so often. They had problems with their supplier. A good company with reasonably priced trees and plants. But they do have supply problems. If they had fixed there supply problems I would have rated them higher.
1 juni 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Neville,
Thanks for taking the time to leave your feedback and for your continued orders.
We’re glad to hear your plants arrived in good condition and that you’ve generally been happy with the quality and pricing.
We do want to clarify that we don’t currently have supplier issues. However, delivery timelines to the Republic of Ireland and Northern Ireland can sometimes be longer because we don’t run frequent routes to those areas, which can unfortunately lead to extended waiting times compared to mainland UK deliveries.
We understand how frustrating the delays you experienced would have been, especially the most recent one, and we appreciate your patience while your order was fulfilled.
Your feedback about delivery times is valuable, and we’re actively looking at ways to improve routing and scheduling to reduce these delays in the future.
Thank you I received my order few days…
Thank you I received my order few days ago and I’m very happy with my purchase 😊😊
15 maart 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Marie,
Thank you for your review.
I am very pleased to hear you're happy with your order!
We apologize for any delay experienced, as our plants are imported from our nursery in Italy, at times delays can be casued due to sourcing, plant not ready yet for sale during growth and trasnport issues.
We really appeciate your patience and would like to offer you a discount on your next order with us for the inconvenience!
Communication was excellent
Communication was excellent - there was a delay in the plant’s availability but I was kept informed regularly. It was the only place I could source a standard pomegranate tree at an affordable price. The tree is beautiful.
1 juni 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Gerard,
Thank you for leaving this review.
I am so pleased to hear you are happy with your beautiful new pomegranate tree and our service!
We are delighted you stuck with us through the process of getting your plant sourced and delivered to you and are grateful for your patience.
We hope to assist you again in the future!
The worst company I have dealt with
The worst company I have dealt with. I was assured of a delivery date for an expensive tree I had ordered so that I could arrange for digger and planter to be here for the tree. It never arrived; I didnt hear anything they didnt answer my calls they said they were short staffed and didnt know what had happened. DO NOT TRUST THEM
17 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi There,
We’re sorry the delivery didn’t arrive as planned.
The original delivery date had to be pushed back due to unforeseen circumstances, and yes, we were also short staffed due to illness, which didn’t exactly help us keep everything running smoothly or replying at lightning speed. We’re disappointed to see your comment that you “do not trust them.” This reflects your personal experience, and we respectfully disagree with that characterisation of our business.
We did still supply the tree, along with a partial refund and two free stake posts as a goodwill gesture.
We understand this caused disruption, especially given the arrangements you had made. That said, this is the resolution we’ve been able to offer in the circumstances.
Antwoord van Garden Plants Online
Hi André,
Thank you for your review.
I am delighted you are pleased with the quality and size of your new Feijoa plant! Your satisfaction is of great importance to us.
We hope to assist you again in the future.
Very happy with my Bougainvillea
I recently ordered two 9-feet bougainvillea and a smaller one from Garden Plants Online. I stumbled across their website while searching for tall climbing trees. Whilst the delivery did take about 3 weeks, they regularly updated me on progress, informing me when the plants left their nursery in Italy. I also reached out to them myself for updates and their response was very timely. The plants are beautiful and they were helpful in giving me advice on how to care for the trees. I would definitely consider purchasing from them in the future.
23 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi PJ,
Thank you for your kind review!
I am so pleased to hear you are satisfied with your new Bougainvillea plants as well as our service. We appreciate your patience with us whilst transporting our species from our Italian nursery and are eternally grateful.
As a gesture of appreciation, we would love to offer you a discount on your next order you place with us. Please contact us and we will be happy to assist you and send you your promo code!
lovely healthy plant but took a long time to arrive!
This was the only place I could find a mature rosemary plant. There were delays in the plant being ready for dispatch but communication was good. The plant appeared on our doorstep yesterday when it was due to be delivered this morning....luckily we found it!! I am delighted with the plant. It is lovely and bushy and looks very healthy. Overall well pleased and would use company again.
26 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Peta,
Thank you for your review!
I am delighted to hear you are pleased with your new plant, it is really great to hear.
Thank you for sticking with us through the delays we experienced, it is greatly appreciated and we would like to offer you a discount should you wish to order with us again due to the inconvenience!
Antwoord van Garden Plants Online
Hi Tracey,
Thank you so much for your review.
I am delighted to hear you are pleased with the shrubs you received as well as our delivery service!
We hope to assist you again in the future.
Really fabulous trees & great value
Really fabulous trees & great value
23 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi Tracey,
Thank you so much for your review.
I am delighted to hear you are pleased with our quality of our trees and value!
We hope to assist you again in the future.
Delivered in the stayed window
The only reason is it’s not 5 stars is the delivery guy didn’t ring the doorbell to let us know our trough was delivered.
24 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi V,
I am happy to hear you are pleased with your order received!
We apologise for the inconvenience. If you do plan to order again, we can leave a note after placing the order for the driver to give you a call before he delivers anything to ensure this doesn't happen again!
Beautiful bougainvillea, great condition
Beautiful bougainvillea, in great condition and carefully delivered. It’s bigger than I expected which was a pleasant surprise. I’m looking forward to seeing it flower!
24 mei 2026
Review zonder uitnodiging
Antwoord van Garden Plants Online
Hi There,
Thank you for your positive review!
I am delighted to hear you are pleased with your new bougainvillea you received!
We hope to assist you again with your next order in the near future.
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