BookRenter Reviews 

14.012
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have gone through a nursing program and am currently pursuing a higher designation and BookRenter has helped me so much a long the way. Everything has been smooth, easy, and cost effective. The on... Toon meer

Beoordeeld met 5 van de 5 sterren

Prompt service. Super convenient return system. Great selection. I can always breathe a lot easier when I see how much money I save by borrowing text books through BookRenter. Their service has alway... Toon meer

Beoordeeld met 5 van de 5 sterren

I always wait till the last minute to do things I know I should be on top of when it comes to ordering my class textbook. The only place I have found that always have what I need at perfect prices is... Toon meer

Beoordeeld met 2 van de 5 sterren

I paid for overnight shipping when I placed an order on a Friday around 3:30 pm. It did not arrive until Tuesday afternoon. It does state that they do not deliver on Saturdays or Sundays when the fi... Toon meer

Bedrijfsgegevens

  1. School
  2. Vereniging of organisatie

Informatie afkomstig van verschillende externe bronnen

Save BIG with textbook rentals at BookRenter. Why buy? Textbook rental makes cents. With next day delivery, free return shipping & 5 rental periods, BookRenter is the Best Way to Rent Textbooks


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

14K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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4,6

Alle reviews

(14.012)

0 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent

BookRenter is great at getting my books to me and it is very easy to return the books. I have had zero problems using them.

22 juli 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Trustworthy

I highly recommend book renters with your busy day to day schedule let book renters do the walking for you when you order, they are quick, fast and on time with all of my books. they cost is lower then any other book site that I have come in contact with.

21 juli 2016
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Keep up the good work!

I've ordered from book rental a few times and I love how efficient they are. The book came in two days like promised. It was in great condition and I love the free return label.

21 juli 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Reliable service that is easy and straightforward to use

I simply search and ISBN and I find the book I need in the formats it is available in. 99% of the time they are cheaper than Amazon and other distributors. The return process is so easy too, put it back in the box it came in, print the provided return label and ship it back. I've been using BookRenter for over a year now, and have no plans to change

20 juli 2016
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Shipping

I have requested two day shipping twice and did not receive on time.

19 juli 2016
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

They are not very sure of their inventory

They are not very sure of their inventory and are very difficult to get on the phone. I called to question a book that was listed as a bundle. They assured me I would be receiving the entire bundle but could not guarantee a working code. I was fine with that. All I recieved was one textbook. When I called to advise them of the situation, the customer service representative was not helpful at all. Instead she was rather rude and disrespectful.

19 juli 2016
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Frustrating Experience

I placed my order on 7/11. Today is 7/19, and still no book. The tracking is not helpful. It started with UPS and is supposed to go to USPS. As of 7/15 USPS says they were notified they will receive the package, but it still hasn't made it's way there. My class began yesterday and if it doesn't arrive soon I will be behind since I need the book to complete the assignments.

19 juli 2016
Review zonder uitnodiging
Logo BookRenter

Antwoord van BookRenter

We apologize for the confusion. Keep in mind that orders placed with standard shipping require 1-2 business days to process and 3-7 additional business days for delivery, but we do have faster shipping methods available (see www.bookrenter.com/shipping).

Our records indicate that your order was delivered. If you need further assistance, please give us a call at 877-642-9313 or send us an email: https://bookrenter.zendesk.com/hc/en-us/requests/new

Regards,
BookRenter Customer Success Team

Beoordeeld met 5 van de 5 sterren

Saved Me Tons of Cash!

I have gone through a nursing program and am currently pursuing a higher designation and BookRenter has helped me so much a long the way. Everything has been smooth, easy, and cost effective. The only time I rented elsewhere, I had issues with them so I highly recommend this service!

19 juli 2016
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unsatisfied

Do yourself a favor and rent from Amazon! The shipping prices, mishaps, poor customer service, and the call I've been waiting 3 weeks for from a manager all says save your money and go to a reputable company. I have rented from them several times and it's just not worth it.

19 juli 2016
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unsatisfied

I could not seem to make sense of the 2 day shipping service. I paid an extra $9.99 for a 2 day shipping charge for a book I ordered and did not receive it until 4 days and got charge $9.99. So, when I emailed the customer service and requested a refund for $9.99, I got refused. I will not be ordering books any longer with Book Renter.

19 juli 2016
Review zonder uitnodiging
Logo BookRenter

Antwoord van BookRenter

We apologize for the confusion. The shipping methods listed on our website (https://www.bookrenter.com/shipping) are as follows:

Standard Shipping takes up to 9 business days (3-7 business days + 2 business days processing)
Express Shipping takes up to 4 business days (1-2 business days + 2 business days processing)
Express Plus Shipping takes up to 3 business days (1 business day + 2 business days processing)

Orders placed Monday-Friday before 10 a.m. Pacific Time have the current and next business day to process and ship. Orders placed after 10 a.m. Pacific Time will process and ship over the next two business days. Our published shipping timeframes are good faith estimates only based on our standard shipping methods. Although we desire to meet our published timelines, we can’t guarantee what day/date you will actually receive your order.

If you need further assistance, please give us a call at 877-642-9313 or send us an email: https://bookrenter.zendesk.com/hc/en-us/requests/new

Regards,
BookRenter Customer Success Team

Beoordeeld met 4 van de 5 sterren

Great

Great prizes and the books come in great condition.

19 juli 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer gained

This was the 1st time I used BoomRenter and I must say that I am very pleased and will be using them again.

18 juli 2016
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Review

Love how fast the shipping was. The binding of the book was damaged which is annoying when I'm opening the book, but I'm renting the book so it wasn't a big deal.

18 juli 2016
Review zonder uitnodiging

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