Boots Hearingcare - Epsom Reviews 

Explained what was happening made me feel relaxed I was very happy with the information given to me

Excellent service, excellent knowledge of hearing and hearing aids without pushing to sell very impressed.

Vaishi, the audiologist explained things very clearly and in plain English so that I was able to understand what was going on with my hearing.

I visited Boots in Epsom on 20/07/2026 re glasses I bought a couple of months ago. I bought one for full price and one for half price, in total £300.00, but I could not wear them as I kept going giddy as they upgraded the reading part of them. They said I would have to pay another £150 to change the lenses? I had already paid £300.00. Apparently I should have gone back sooner but didn't realise this. I am very disappointed be aware if you have a problem go back as soon as you can. I am no longer a customer of Boots after many years!

Seen on time , excellent and thorough ear examination.very professional and knowledgeable audiologist, excellent advice given

Had a full hearing test, after which I was given a complete rundown of the options available to me, from which, with guidance, I chose the option most suitable for me. The technician was very thorough, helpful and friendly, and at no time was I put under any undue pressure to make a particular choice

The consultation was first class I was made to feel at ease and was treated with the upmost respect and sympathy about my condition!

To early to say, until the 90 days trial is complete

Was very informative, understanding & helpful

The hearing test I received at Boots, in Epsom, was very thorough and went beyond what I'd experienced previously from another high street hearing care specialist. The audiologist was extremely helpful and clearly demonstrated to me both the degree and the type of hearing loss I am now experiencing. On that basis, she was able to recommend and demonstrate a hearing aid that will help correct the problems i am currently experiencing with my hearing.

Catherine is friendly, knowledgeable and helpful.

Very efficient and patient young lady, Priya.
Good time keeping.
Pleasant audiology department.

Generally good. Had to pro-actively seek clarification.

Comprehensive hearing test and good advice on choice of hearing aid.

I was impressed with the level of service received and I had recently been for a hearing test elsewhere so I did have a comparison. I was taken through the whole process and was even able to try a pair of aids and see how they could improve my hearing. I came away confident in the knowledge that this was going to improve my quality of life.

I have been having hearing tests with Boots for years and previously not reached the criteria for hearing aids, but this time my hearing was significantly worse and hearing aids were recommended. Catherine Ley, my audiologist, has been so kind and patient, talking me through the options and eventually recommending the hearing aids I purchased. I am really pleased with them, they are easy to fit despite my narrow ear channel and so comfortable, I forget I am wearing them.
I go back for a follow-up appointment with Catherine after a couple of weeks to learn about connecting to devices and the various functions available. Highly recommended!

Catherine was very professional, made me feel calm and relaxed through the whole procedure. Nothing is too much trouble for her if I have any problems I know she is at the end of the phone.

My latest appointment was today, 11 December, for fitting of my rep;lacement hearing aids. I was looked after by Priya and was very pleased with her guidance, explanations and the professional manner in which she carried out her work. Priya was courteous and extremely helpful. She is a credit to her profession and to her employers.

It's now 90 days since I started wearing hearing aids, obtained from the Epsom branch of Boots Hearingcare. There is much to learn during the period from when a hearing test identifies the need, and a key point I've learned is that the product is only as good as the audiologist who is programming it to your specific requirement. The audiologist at Epsom is Catherine, and she is excellent. Boots pricing is not the cheapest, in my experience, but there are no extra charges for additional visits. Catherine professionally steered me away from what I thought I wanted towards what I should actually have, without any sales pressure whatsoever. Definitely recommended.