Boots Hearingcare - Richmond Reviews 23

Very good service at Boots Hearingcare with Sara. Had been frustrated that I had to wait 2 weeks to get a follow up appointment to understand all the instructions in the hearing aid guide.

The hearing care audiologist Maddie was very professional and helpful and I felt she listened to my concerns and gave me helpful advice

The Staff were polite, professional and considerate, fully explaining my diagnosis and offering clear solutions. A very satisfactory experiencve

I made an appointment for a hearing test: they cancelled it two days before it was due and rebooked it for a date I couldn't manage. I had to phone up and make another appointment, which they cancelled with less than 24 hours notice. I phoned them again and made a new appointment for the following week and they cancelled that one with less than two hours notice.

Three appointments cancelled at short notice, but the appointment is still needed and they have been utterly useless.

Very careful, thorough explanations of what to expect from new hearing aids, how to fit and look after them, follow-up process, adjustment period etc. I felt the audiologist wanted to get the new hearing aids right and ensure I was as happy with them as I could be, and was keen to put in time and effort to achieve that.

Thorough, personable, caring

I have been very well looked after by my audiologist. She is extremely receptive when I ask questions, and she explains each step very fully and clearly. She has made me feel welcome and she clearly wants to make sure that I am understanding every process. She realises that going through the procedure is rather daunting and even scary for the customer since everything is so new. I actually look forward to the appointments and immediately feel comfortable and supported when I get through the door. I cannot praise her highly enough.

I got seen in Twickenham.
So helpful and professional.

I felt the audiologist really listened carefully to me and took on board my lifestyle and tailored my care towards my needs.
She was very patient and explained clearly the testing and assessment procedure. She followed up with a clear outline of the range of products and costings involved, along with flexible payment options. Her approach was friendly, helpful and advisory.

Answered all my questions clearly and outlined the available options

Very efficient audiologist
Explained everything very clearly
including the results of the tests
And did not try to oversell

This was a follow up for me to decide if I was going to proceed with the hearing aid purchase. Maddie was as helpful as she had been previously. I went ahead

Excellent appointment at Richmond Boots. Thoroughly professional, knowledgeable and caring audologist made sure i felt comfortable with my hearing aids .

I already have hearing aids which I bought from the tinnitus clinic 4 years ago. However, my wife felt that i needed to try out another make as, according to her, my hearing ability was far from satisfactory.
Now I am trying out your aids and Maddie, the audiologist has done a fine job in explaining how these aids operate and has tuned them according to my requirement.

Excellent advice and patient style from the audiologist

You cancelled my appointment yet again. Rubbish service.

Exceptionally communicative member of staff. Understanding and patient. Explained procedures clearly.

Very helpful, no push to purchase expensive hearing aids but gave good explanation.

I would like to comment on the service from the audiologist Maddie Maliszewska. She was extremely helpful, efficient and punctual. I have been dealing with audiologists for some years and she is be far the best I have dealt with. Please feed back this comment back to her manager.