Boots Hearingcare - Tunbridge Wells Reviews 23

Met a lovely lady Divya and she explained every thing about hearing ,and which hearing aids would be best
for me .

Having visited Boots hearing care and been told I needed hearing aids, I planned to attend Boots for collection of my aids on 20/03/26. I was rung on the morning to say they had missed the post and were not in store. So a new appointment was made for 02/04/26. I was rung that morning to say the hearing aids still had not been delivered to the store.......

It was my first visit for hearing aids and I have to say James at the Tunbridge Wells location made it a very stress free appointment and has helped me throughout the procedure and I have nothing but praise for him he was exceptionally engaged and I was totally at ease with him.

Very informative

Answered all my questions

My appointments were with Divya Paul at Tunbridge Wells.
The tests carried out were very thorough and informative and as a result I have proceeded with the purchase of Hearing Aids via Boots Hearingcare.

I went today with my young brother who had a severe brain injury which makes it hard for him to communicate easily. We went for a hearing test and met James. He was totally charming in his approach. We were late for our appointment, and he ensured we were seen even though he was so busy. My brother is shy about his disability yet James spoke to him, not down at him. He made him feel comfortable, and he was very professional and knowledgeable. So, thank you Boots for having such a kind and empathic person working for your team. Jeannette Pope

The Boots Hearingcare audiologist talked me through every step of the diagnostic testing with patient professionalism. She described with clarity the test results and offered alternative solutions, based on my personal requirements, as to how I may choose to move forward.
Although a range of aids that could be purchased was pointed out from a brochure and their various capabilities discussed and demonstrated as part of my appointment, I did not feel at any time under pressure to commit to making a decision there and then. I did decide to go ahead with a purchase but not at the time of that appointment.
In conclusion a very positive experience.

Informative and helpful

Excellent Service & Support - Time taken to listen and understand lifestyle hearing challenges and make knowledgeable, helpful and unbiased hearing aid recommendations, based on my specific needs. Thank you James!

I had hearing aids fitted last July by Sean who was excellent but since then I have had a few problems with them but whenever I have had an appointment it has been less than satisfactory until my last two visits to James Brand who was absolutely excellent, he was engaged, interested, keen to solve any problems and understood that having spent a lot of money on the aids that you need to have maximum satisfaction. I can't speak highly enough of him - brilliant, a total asset.

The audiologist was helpful without being pushy & explained everything well. I couldn't fault her

My hearing assessment appointment with Divya was well organised; at the appointment, Divya was very professional, efficient and friendly. Then at my appointment, a week later, when I my hearing aids were delivered / fitted, everything was explained to me very well and I felt that I was being and would be very well looked after.

Easy to book hearing test, swift follow up, helpful audiologist.

I am an experienced aids buyer and user and I found my consultation extremely, thorough, comprehensive, professional and .

Shintia was most thorough in all details in setting up the hearing aids.
No one could ask for more !

Went in to buy a pack of wax filters for my hearing aid, only to be told they don't stock any and I have to order online (and pay for postage of course).
Ridiculous, especially when you think about those who may not have access to the internet or who struggle to use it and rely on the high street. How difficult is it to put these on a shelf or keep them in a drawer? They are not exactly short of space in there.
I hope they reconsider.

The audiologist was very friendly caring and listened carefully to my explanation of the issues I was facing. He did not rush me and allowed me time to go and get a coffee and discuss my options with my partner. I returned to purchase the hearing aids and he kindly booked me a further appt. same day for the fitting, this also allowed him to charge them ready for my return. Brilliant service.

Sean Mulcahy who was your audiologist- he was straightforward honest and not patronising. Very reassuring and helpful

Exceptional service, extremely caring.

I knew nothing about hearing aids except that I needed them. Everything I needed to know was carefully explained and I am confident that the results will reflect the wonderful care I have had so far. I am really looking forward to having my full range of hearing restored.