Bord Gáis Energy Reviews 944

Have been trying since January to get a bill issued reflecting the amount due.
I informed them back in January that they undercharged us.
They have the cheek to write regarding the "amount due".
And to top it all off they called my sister this morning on her business phone and wouldn't say how they had the number.

People still answering phones and are helpful. Could be cheaper though.

I have never had an issue with Customer service until today , have been a customer many years . Rang to query two things on my bill and was spoken too like a child and heard the person audibly sigh , when I asked could she help me . I also work in customer service too , have always got helpful people on the phone till today

Bord Gais are very helpful. The customer service staff are always friendly and very helpful.

Never had any issues or complaints with the service provided by An Bord Gais

The person on the phone was so polite and very helpful. Patrick was his name and i got a new deal that I am delighted with

Great website and easy to use and really good rewards.

The competitions are good. Easy to enter.

I dealt with a lovely person on the phone.

Phone call to arrange appointment- engineer arrived as scheduled

They are efficient, prompt and easy to understand. The application is easy to use and all the information is available there. Upload meter readings as well.

I am a volnerable customer, disabled with a traumatic brain injury, never get a human on the phone, longest recording telling me ALL the ways they want you to deal with your own issue using automated systems, or wait 10/20/30 minutes on hold if you do get through, I contacted them about an issue via email and phone on January 24th, received an email 2 weeks later telling me someone would be in touch. NOTHING
I called over and over, "let me put you through to the relevant departmen" call drops every single time, calling doesn't work, they keep telling me to wait for an email response, yet no response ever comes, I have been waiting now for 3 months for a response from Bord Gais energy.
AVOID Bord Gais at ALL cost, run for the hills
Appauling non service and for a registered volnerable customer

Such an easy website. No problem too small for them to fix.

I have been a Bord Gais customer for 9 years. My initial 12-month contract ended and I received no notification of this EVER. My bills were never cheap but now that I am home all day, my latest bill was huge. I called Bord Gais ready to change electric provider. Only now that I complained was I offered a 32% discount through a contract. The representative I talked with opened a complaint for me and I sent a message myself via their website but got no response. Bord Gais has taken me for granted as a customer for 9 years... I could have saved thousands of euros on electricity had I been notified of my contract expiry date.

Excellent customer service

Absolutely appalling Customer Care response. Registered a complaint about their disgraceful handling of a vulnerable customer and got a case number. It took eighteen days to finally get email confirmation from their team that the complaint will be looked at. Another week has passed and still zero contact from them. Called them again and can't get anyone to address the issues. Again, we're dealing with a vulnerable customer in her 80's here. Disgraceful lack of attention and care.

Because I haven't seen any flaws in their plans and the offers they provide are financially advantageous; there are more savings.

Extremely easy to book and schedule online. Outstanding techs, very friendly and polite. 5th year in a row I’ve used this service. Highly recommend.

Fab service from a lovely chap named Chris. Had a bit of a laugh and a joke which is always welcome on a Monday. Hold time is quite frustrating as I was waiting near 40mins to get through. You would not want to be in a rush.

Website is easy to use and plenty of information