BowFlex Reviews 2.329

I have owned Bowflex adjustable dumbbells for almost 20 years and was very pleased with my experience. A few weeks ago, I decided to buy a new set of the 552 Select Tech dumbbells.

The order arrived fairly quickly, which was nice. Unfortunately, when I opened the package and tested the new dumbbells, we realized that they felt heavier than usual. I used our scale to weigh the 552's and it turned out that each of the dumbbells was 2.9 lbs heavier than the weight reads.

When I contacted customer service to return the dumbbells and take advantage of their 100% satisfaction guarantee, I was advised that I would be charged the following...

*Non-Refundable Original Shipping Cost (this is not a fee, it is money already paid to the carrier to ship the unit to you)

*$155 Standard Return Fee

*20% Handling Fee (Note: This fee will be waived if all items are in the original packaging)

I, of course, called customer service to try and get this resolved, but their team was unable to help and then they routed me to another group of support folks via email - who also were unwilling resolve this problem thoughtfully.

I followed up another time and asked to speak with a supervisor to get these egregious fees waived since their weights are not the accurate weight. They said someone may get back to me, but were unsure when.

The customer service experience has been horrible.

And the 100% satisfaction guarantee is obviously a joke.

I would discourage anyone from buying products from Bowflex. It's clear they do not look out for their customers, even longtime customers like myself.

I've been a long time User of Bowflex equipment. I have a Bowflex Power Pro. I needed to replace my rod rejuvenator. Beats going to a gym.

I ordered almost 6 hours ago and still haven’t received an order confirmation/receipt.

Adrian customer service was extremely helpful and provided superb service.

Great options

You made me return the items for an issue and then only gave me a $60 voucher.

Ease of ordering from your website! And free shipping!

First of all, was a great sale price! The site was very easy to navigate. It took me longer to write this review, than it did to order the revolution.

I live in Southeast Alaska, even if shipping wont go as far as our state, we have e a Barge system, "freight forwarding". But reasoning behind not fulfilling my order is it was like shipping to a company and not an individual, but same could be said about using UPS. Second it might void the warranty, even though its their job like any other shipping company, as well as anyone who accepts a package accepts the condition it arrived in. I was excited to finally buy one of these, but feel let down without any solid reasoning that I believe should prevent my purchase, and a special circumstance or someone willing to work with me to help me purchase this home gym setup would be great, rather than a supervisor saying no without trying to go higher in the chain to figure out if the buck stops there.

Nicole said all the right things

I’ll never buy bow flex again. Recalled my $500 dumbbells. I sent them back received a $120 credit. So buying the same weighted ones now are $800 on top of the $380 I lost on my old ones returned.

Very easy to place order and the $500 really motivated me to move forward with my purchase

Great website to get exactly whay i wanted

Online shopping experience at Bowflex for Xtreme home gym was great again (recently purchased a treadmill)! Their site is very informative and the Xtreme home gym was on sale at good value price point. Ordering process is easy and efficient.

So far, I’m very impressed with the ease of purchase. Not sure the ETA of delivery though.😎

Bowflex is a great brand that has helped me fall in love weight lifting

Worst customer service of all time. I have been waiting on a box for a safety recall since 06/2025. I keep reaching out and they keep telling me they don't have an update. I am not allowed to print my own label or ship the safety recalled product back in my own box. I would never purchase a product from this company again. They are great at taking your money, but terrible at standing behind their product when it is a safety recall. So, I have had their product for almost a year and I am told not to use it for safety reasons, but they will not allow the safety recall to move forward.

It took a long while to get my recall accepted and replaced, but it was received as promised. I haven’t had any problems outside the recall replacement.

I ordered an elliptical a few minutes ago. I received this email to rate you on how you did but I haven’t even received a confirmation email for my order. Seems a little backwards. It really bothers me that companies are so concerned about ratings but should be more focused on service first.