Bows Boutiques Reviews 1.568

TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This company not only has a huge range of reasonably priced, good quality clothes but their Customer Service is fantastic too ! The clothing is truly represented on their social media pages and nev... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing clothes, am a returning customer. Love the quality and so much choice. Live videos on social media are fab and such a great community. Thankyou Bows 🥰

Beoordeeld met 5 van de 5 sterren

Great service and super fast delivery. The clothes are true to size and accurately described on the website/app and in the online videos. Good quality and great value for money. Customer Services are... Toon meer

Beoordeeld met 5 van de 5 sterren

Just recieved my 1st order which came really quickly. The jumpsuit is absolutely gorgeous and fits like it was made for me, perfect sizing. Really good quality too. I got so fed up of trying clothes o... Toon meer

Bedrijfsgegevens

  1. Winkelen en mode

Informatie afkomstig van verschillende externe bronnen

Live Love Fashion. The latest trends and fashion online at Bows Boutiques. New lines added daily, check out our new collections.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

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Beoordeeld met 5 van de 5 sterren

Amazing clothes

Amazing clothes, am a returning customer. Love the quality and so much choice. Live videos on social media are fab and such a great community. Thankyou Bows 🥰

24 april 2026
Beoordeeld met 1 van de 5 sterren

I have been a customer of Bows for…

I have been a customer of Bows for about 2/3 years now and up until now I am not happy with the service I have received. I bought 3 of the Makayala Tops, 2 of them were lovely the 3rd one not so lovely. The baby blue one would fit a size 8-10 only but only if the size 8-10 person has a small head. I sent it back and even spoke with Ozay the owner about this. She said she would not exchange/refund as she said nothing wrong with the sizing. She sent it back to me as she told me the neck was about 1/2 an inch to small that was not to be as I got it and measured it and it was 2 inches to small at the neck, also the chest sizing was also wrong. Ozay told me my top was “badly” stained that was also wrong it had a slight stain where I got make-up on it and tried to remove it myself, but because the top is classed as “faulty” I decided it did not matter this was because I was struggling to get it over my head. Under the “consumer rights” this is misinterpreted on “Bows website”. I do stand legally to get a refund. But with thought and time bothered to write a letter of complaint, I have decided to shop elsewhere only because of the poor service as a good customer I got from Bows! Not a way to run a professional business! I was in the clothing business and never had this problem I would always see my customers point of view!!! Very upset the way I have been treated as a good customer, I had only just bought a years delivery subscription and I think I am entitled to that back please ?

I am going to add to this that I purchased the top in February ready for spring so I had not worn it once I only tried it on. Anyway it’s a lesson learnt to me not to buy cheap clothing!!!

7 mei 2026
Review zonder uitnodiging
Logo Bows Boutiques

Antwoord van Bows Boutiques

Thank you for your feedback. We are sorry to hear that you are unhappy with the outcome of this matter.

However, we feel it is important to clarify the facts surrounding this case. The item in question was returned to us approximately two months after purchase, outside of our returns timeframe. In addition, the top arrived back with no tags attached and with visible makeup staining. We have photographs of the item as received saved on file, along with the full email correspondence regarding this matter.

You also confirmed yourself in your email that the makeup transfer occurred whilst removing the top. This demonstrates that the garment was able to be worn over the head and does not indicate a manufacturing fault.

Following your concerns regarding sizing, we carefully measured the returned item against multiple identical Makayala tops from our warehouse stock. The measurements showed an average variance of less than 1cm, which is considered entirely normal within garment production tolerances, particularly for a one-size item. For this reason, we could not classify the item as faulty.

At no point were you spoken to disrespectfully or told “point blank” that we would not help. The situation and our reasoning were explained politely and professionally via email, all of which remains on file should you wish to review the correspondence again.

Under UK Consumer Rights legislation, customers are entitled to remedies where goods are proven to have a manufacturing fault or are not as described. In this case, after inspection, the item was not found to have a manufacturing defect. As the garment had also been worn, stained, returned outside of our returns window, and without tags attached, it no longer met the conditions required for a standard return or refund.

We always aim to be fair and professional with every customer, and many of our loyal customers continue to shop with us happily. While we appreciate that you are disappointed with the outcome, we stand by the decision made in line with both our policies and UK consumer regulations.

We wish you all the best moving forward.

Beoordeeld met 5 van de 5 sterren

Bows Boutique

The service was fast and efficient,
You are kept up to date with emails.
Quality of products are excellent too. All my items have always reached me in excellent condition.

24 april 2026
Beoordeeld met 5 van de 5 sterren

Great clothes

Have been shopping with bows now for about 6yrs. Never once have I ever not liked anything or had a problem with anything. Only place I have been using altogether for at least 2 yrs. Love, love Bows. Xx

24 april 2026
Beoordeeld met 5 van de 5 sterren

I can't fault the quality of the…

I can't fault the quality of the clothes,and the speed which there dispatched,ive been shopping wirh bows Boutiques now for about three yrs,and dont shop anywhere else on line,my only criticism would be they could do with larger sizes as im quite heavy chested,so certain dresses are not suitable for me,and I have to return them,which is sad,but I will always try them on and return if not suitable,I highly recommend getting the bows premium delivery for £11.99 for the year

24 april 2026

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