Brandy Melville USA Reviews 

Terrible store and policies. My daughter bought a shirt…because there are no change rooms didn’t notice there was a hole in the fabric. Tried to return but the sales associate said we needed to go through customer service online. Customer service eventually said we could return “as a one time gesture”. So we had to go back to the store. And only received store credit. I attempted to try on a hoodie in front of the only mirror they had in the store, and the sales lady told me off saying I wasn’t allowed to try over my clothes. So we left. The store is trying to steal from teens by having ridiculous return policies. It’s super gross and I’ll never let my kids shop here again.

TERRIBLE CUSTOMER SERVICE. RUDEST EMPLOYEES. NO FITTING ROOMS. ONE SIZE ONLY. WOULD HIGHLY RECOMMEND NOT GOING THERE.

only giving it 2 stars because all the items were there. The shipping was horrible and the date was constantly pushed back.

Bought a “leather” or “suede” hobo bag on their website. Of course it was too good to be true—it smelled like heavy chemicals, you can clearly see the bonded cotton fraying, and it is water, which is not characteristic of suede.

I’m getting frustrated with companies selling counterfeits lately in order to sell at higher markups.

Customer service skirted my questions and eventually ignored my email.

Terrible customer service. I purchased a pair of Priscilla pants and noticed after we got home that the leg is cut and there is a hole in them. I am assuming they were cut with a box cutter when unpacking at the store. There is a large cut across the leg. Customer service will not exchange for a new pair (not worn) because the tag was taken off.

Worst customer service I’ve ever experienced. Good luck returning anything from this place.
Dont buy from here and you won’t have to stress about it

Worst costumer service ever!! 0/10 I would not recommend to anybody. Rude employees. Ridiculous policies. Please shop ANYWHERE ELSE.

If I could give Brandy Melville 0 stars I would but in order to write this review I had to pick 1 star. First off this brand does not stand by its shipping policy that’s posted on its website & quite frankly doesn’t care about your package once it shipped. My daughter has been waiting for her package for a month. We requested a refund via email. I also called because the package has not been delivered & shipping tracking info hasn’t been updated for more than 3 weeks. I was told by customer service rep over the phone that once package is shipped we just have to wait even if it’s indefinitely, with no delivery update, or estimated arrival time. They are unable to refund order once shipped even if package doesn’t come in the timeline they provided. The customer rep said the only thing she could do is create a lost package claim. Which we got an email stating that we have to wait another 2/6 weeks for them to figure out what happen to the package. So now I am out of my money & the items that my daughter ordered, since who knows when it will come in. Such a hassle! I am not ordering from this company online ever again. I will not support a brand that doesn’t do the right thing.

I am a frequent costumer at brandy melville, and I love all the clothing I get.
In June, I ordered a top and a bracelet, and I am very pleased with quality, and the pieces are really nice, the shipping was very fast taking under a week to arrive, I recommend x

My daughter fits their very narrow mold and wanted to go there, but my fat, disabled self was not acceptable to them.
I dared to sit to wait for my daughter to come out of the dressing room. I carefully chose a place where there were 3 open slots or so where clothes might go, so I would not disturb anything. I was told very rudely, "You can't sit there!" Long story short it spiraled into a shouting match, which ended with "So you have nowhere for disabled people to sit?" "Nope." "So you don't want the business of disabled people?" "No." And I left at that. She followed us out the whole way, crossing her arms and glaring.

Also, their elevator light was out... the only light in the elevator, so it was pitch black. The terrible state of the handwritten sign on the door about the light made it clear that this had been an issue for some time and was not a priority for them to fix.

i literally ordered it on a wednesday and payed 35 extra dollars for express shipping and i just got a notification that it’s coming next tuesday which is in 5 days so i called and this sassy worker with an attitude told me it’s only business days which it doesn’t say anywhere on the website or checkout page. even if it’s business days thursday and friday are 2 business days and it won’t be here in those 2 days. 0/10 service.

Their return process is terrible. They don’t provide a return label. Did not include an invoice which they ask for you to include when shipping back.
Coat me $21 to return a $32 skirt and paid shipping fees when purchased as well.

Cashier was very nice. There were only view people. The atfosmere was nice.

Es algo estupido el que solo tengan una única talla para todos los cuerpos es fatal que tratando de apoyar a nuestros adolescentes esta compañía haga todo está dinero dañando el auto estima de tantas niñas terrible que sigamos apoyando esta gente no se mucho de ellos pero la verdad no me interesa

I returned an item for my teenager and checked the website beforehand to ensure everything was eligible for return. One of the items was a $10 pair of socks, but Brandy Melville is refusing to process the return. Their website does not mention that socks are non-returnable, yet customer service claims that “all accessories” are final sale. This policy is not stated anywhere on their website returns page, making it misleading.

My order was addressed incorrectly. The shipping method via Fed Ex did not allow for corrections. As a result of this, the item cannot be delivered and cannot be picked up by the recipient. The only recourse is that after all delivery attempts have failed, when and if the items are returned to Brandy Melville, then I am supposed to get a refund, for how much I am not sure. There is no other solution.

Was going to order from you but looks like your a scam site not legit definitely avoiding!!!! Why would you even bother making a site that you know is scam that’s really sad you shouldn’t do that to people. If I want something I’m gonna get it on Amazon or something I trust!

Absolutely a low class organization- 0 customer service skills -

FedEx very clearly delivered my package to the wrong address (with photo evidence of this fact) and Brandy Melville told me that I had to deal with it myself. Will not be purchasing from them again. Extremely frustrating experience

Ordered online, never received my purchase. I reached out to customer service and was told there was nothing they can do and told me to reach out to FedEx.