Brayleys Cars - Brayley Kia Enfield Reviews 

I make an appointment 4 Months ago for MOT , Service, recalls and a repair that an other a part to be done on my Car . On the day in my appointment I arrived at 8:30Am, the was two receptions at the desk, given attitudes to each other and rolling eyes to each other I felt uncomfortable .
3 hours later come back to collect my Car u was told that my Mot and Service was done, and thete can’t fix the recalls and the part didn’t arrive . I was unhappy whit the service Brayley Kia Enfield the receptionist was unprofessional and the Service was very Poor.
Unfortunately my car wasn’t washed as well,.
Very disappointed

I was there for my car servicing and to fix door rubber which was pre booked. In the morning they also add a aircon treatment. I was happy about that. They did the service and aircon but didn’t bother to look for the door rubber. Beside that when I was there for other service I also added a MOT. That time they did only service but forgot about MOT. So I think there is something wrong with their management of the work.

Excellent customer service , explained everything in details .

Brayleys used to pick up and return my car. They have withdrawn this service so I had to order a replacement car. When I got there there was no car available so I had to use a taxi. I care for my wife who has dementia and cannot be left. So I feel completely let down by Brayleys. Please reinstate pick up and return service - essential for carers in my position and Yes I am very, very happy to pay for it

All done by friendly staff on the same day. I would have liked some seating near the service desk for those waiting to be seen. Because another customer had an issue I had to wait 15 minutes to be seen to collect my car, even though it was ready for me to take.

Smooth process I didn’t even visit the showroom before I collected my new car.

Everything was explained to me prior and the lease was sorted via email and calls.

100% would recommend

Absolutely A1 when it comes to customer service (thank you Terry) I am over the moon with my new car (2nd hand but new to me). Cannot fault this dealership on anything.... if I could leave more than 5 stars, I would do.

Been going there for service and mot last 7 years and not had any problems at all

Brayleys collected my Kia, serviced it for free, cleaned it, and returned it to me within 4 hours. The person who collected the car was polite and courteous.

Car was taken in quickly and ready earlier than discussed so very happy. Only one point getting through to service department on phone was a nightmare on line it says open until 6pm then I got an email after I complained I could not get through to anyone after holding for 20 minutes and I was told it closes at 4.30pm

Took my car to Kia following a safety recall letter. I was seen fairly promptly and the issue was fixed within 45 minutes. Staff very friendly

Unexpectedly Brayleys rang to offer me a two hour slot for service (and a recall) as against the all day appointment I'd booked originally. This was very helpful as I live 20 miles from the dealership and would have had to hang around Enfield for 6 hours or else take a round trip home of nearly three hours by public transport. The work was done within the 2 hour slot and everything was much quicker and more convenient than previous visits. My thanks to the team on service reception as well as the technicians.

Chris Morgan was so helpful and professional

Chris is quite experienced. He explained everything in details to me.

A very good new car buying experience with friendly helpful people.

Fast booking of service appointment, easy car check in on morning of service, and car ready just after lunch.

Had an express service and it most definitely was that. Dropped off at 10:30am was done by 12:30pm. Great service from start to finish

Reception from the desk was excellent, car finished at the agreed time, cleaned.
Finding somewhere to park can be a problem, consequently there are cars everywhere.

Very good experience, service was done on time and there was a nice waiting. I will certainly use this branch for my next service.