Brightpearl by Sage Reviews 

We had an issue caused by order volume on Black Friday. The BP team helped straight away to resolve the issue and went above and beyond to ensure we had no further issues.

Expensive, buggy, cowboy "ERP" with a UI that's about 20 years old. No improvements in the entire time we were using it. Doesn't seem like sage are investing in developing it.

WMS/3PL Integrations are provided by a 3rd party and don't work properly.

You are far better off cost-wise connecting your stores to A2X for accounting and a standalone inventory management tool. Use Shopify flow for automations.

Outside of consolidating data it doesn't really offer any value. If you could use it as a PIM system it would be a marginal improvement, but you can't push product data out of it in to stores (well you can apparently, if you pay yet another 3rd party, presume this won't work either like the WMS)

We've been using Brightpearl for many years now. It's incredible for order management, with out of the box functionality to trigger automations and a flexible API. Triggering automations within the platform itself allows for maintenance of those workflows by otherwise less-technical staff. We have two Shopify sites integrated seamlessly into the system along with custom integrations from other channels that we built using the Brightpearl API. We manage orders from our channels and route them to the appropriate warehouses with ease. Brightpearl shows its strength at order management (and inventory management via Inventory Planner). We do also use it for Accounting (AP, AR, GL, Cash, Financials). The interface is really simple and there aren't fancy automated accounting features (e.g. it's missing invoice upload and recognition, integrated bank feed, etc). There are benefits to it being simple, and it works well for our business, but something to keep in mind for accounting teams with many thousands of monthly transactions. Where Brightpearl can make improvements is to enhance the accounting function, or at least expand on accounting related APIs so that one could build the functionality on top of its existing frameworks (e.g. extend API access to allow for bank feed/import, allow SQL type queries of GL information via API, allow for insight into the dollar balance of specific SKUs to allow more flexibility in systematically pulling true COGs, etc.). In any case, we chose Brightpearl over many other systems years ago and it still continues to perform well for our team.

We have been using Brightpearl for several years now and continue to be very impressed. It's a brilliant piece of software that supports our business effectively. The technical support team is absolutely outstanding, their phone support is available immediately, and they are always ready to assist with any issues. Highly recommended!

Great software for retailers! Brightpearl has saved us time on a multitude of tasks and has really helped us manage many aspects of our business such as inventory, orders and customers all in one place which is really useful. Easy to use and intuitive.

We have been with BP since 2012 and have found that their software continues to provide the best solution for our business against the competition.

We had a very disappointing experience with Brightpearl. From the start, the sales team promised features that either didn’t exist or didn’t work once we were fully onboarded. We were never given a trial or any hands-on demo before paying in full, so we had to rely entirely on what was presented to us, and much of it turned out to be inaccurate.

Critical features such as bulk pricing updates syncing to BigCommerce and Authorize.net integration did not work as advertised. Even basic system functions behaved incorrectly, like pricing not updating unless you press “Tab” instead of “Enter.” We were also told we needed to purchase additional software (Inventory Planner) for reporting, only to later discover that many of the reports already existed inside Brightpearl.

After months of back and forth with support, we lost complete trust in the platform and the company. Despite acknowledging that certain promised features weren’t available, Brightpearl refused to refund the unused portion of our prepaid subscription.

It’s now clear why they require full payment upfront; because once you’ve paid, there’s little recourse if the system doesn’t perform as promised. Overall, Brightpearl has been a frustrating and costly experience that we wouldn’t recommend to other businesses.

We’ve been using Brightpearl since 2015, and it’s become an absolutely essential part of how we run our business. It seamlessly automates our sales orders across multiple marketplaces, manages our warehouse operations efficiently, and serves as our core accounting system, all in one platform.

The system has saved us countless hours by reducing manual processes and improving accuracy across different stages of our workflow. The integration between channels is smooth, and reporting is quick.

I would recommend Brightpearl to any ecommerce business looking to streamline their operations.

We've used brightpearl for a number of years now. It's a great piece of software but importantly, their technical support team is absolutely incredible. Phone support available immediately to assist with any issues any time.

Too expensive for what it does, terrible at data handling. The pitch is eloquent, but most of what the sale side says, the system can't really do in the way it's promoted. There are more capable stock and warehouse systems out there for less money - a lot less money.

Brightpearl has been a solid system for us – stable, reliable, and with strong automation that saves time every day. The Shopify integration works great, and overall value for money is very good. Only limitation we’ve met is some API restrictions for deeper integrations, but that’s minor compared to the benefits.

I appreciate how the platform provides an open and impartial space for sharing genuine reviews, which makes it easier to make informed decisions as a consumer. I like that anyone can share their real experiences and that businesses can actively listen and use the feedback to improve their services.

We migrated onto BP in August and have been live coming on 12 months, the scoping calls were very extensive and our processes were well documented.
We wanted to migrate all our sales data from our old system to BP which was a massive task in data formating and cleansing on our part. Post go live we had alot of moving parts feeding into BP and on the whole this seemed to work okay, although during our peak trading season we did find ourselves with displaced stock or not accurate stock holding - this was due mainly to users not being familiar with the auto transfer / stock allocation process.
Since go live there has been constant monitoring of sales transaction and stock movement to ensure things are working as expected.
Brightpeal is a technical system and sometimes feels overly complicated but I think this is due to it being aimed at big warehouse type businesses where there would be multiple people working in different area's of the fulfilment processs - this makes the process very long winded when we are talking about a single person doing the picking packing and shipping.
the many integrations between all the POS, Shipping platforms do require regular maintenance and this in itself become quite complicated.

Renewed again for the 12th year running.
After the initial set up pain and changing some of our ways of working we now have a very powerful and customised platform for all our needs and future growth. very good !!

Matthew Lomas was very helpful with a calm and methodical approach to the technical issue I need support with. Thank you

We have used Brightpearl since 2021, it has enabled us to be very flexible with different locations, sales channels, processes and other products we would like to bolt onto the system. Our two account managers are fantastic, always working hard to solve any problems that do arise. The automation has made the workflows across the company very efficient.

Just renewed our annual contract for the 11th year. Couldn't contemplate being without Brightpearl and having ALL information in one place.

They deserve 5 stars except for one niggle they never put right. When selecting a date for a P&L report, why doesn't it default to the current year. Instead it defaults to 2000 then to 2020 and then to 2025. It is so very tedious.

Absolutely horrible service by our rep. Trying to get a plan together that worked and then she just ignored us until it was too late and we had to sign a higher priced contract to avoid it being shut off. We will never renew again

We moved to Brightpearl in September 2022 because we needed to streamline the online side of our business and also manage shared stock with our retail store. It has been a great move for us and has significantly reduced the amount of manual admin required for each order, saving time and money. I would recommend Brightpearl to online or multi-channel businesses.

We have been using Brightpearl since 2014. We have moved twice to different platforms during this time,
both times, the integration was straightforward, and support was always at hand if needed. A very reliable system, with a fantastic support team on hand. We have been a happy customer for over 10 years and can't think of using anyone else - highly recommended.