Brightpearl by Sage Reviews 

Worked with Ben on a POS issue. Just starting out with BrightPearl and have been beyond impressed with their support staff. Ben solved my problem within 48hours and it seemed like it would be a longer software fix at first. Great service and product!

Been working with Brightpearl since May 2016.
We have found the company great to deal with. We have watched their platform go from strength to strength over the years and their customer support is second to none.

We are an E-Commerce drop-ship platform and are one of the biggest online construction retailers in the UK and Brightpearls platform has allowed us to scale in a way that was not possible pre Brightpearl.

Can be expensive if your a startup so wait until your revenues grow and you scale before you take the plundge. When you are ready make the switch and you wont look back.

We have been with Brightpearl for a few years now for both our B2B and B2C sites. It's a great system to help us scale and a very easy set up within Magento and Shopify. The service we have received to move over one of our sites has been exceptional, and has made what can be a stressful time go with complete ease, and for that we are very grateful. Top work!

We've been on Bright Pearl for about 2 months now. So far, we're finding that the software is extremely powerful and we're absolutely excited about the depth of power and analytics that this software will provide in purchasing, demand planning and forecasting. Just as important, the automation engine of this software allows us to automate alot of our previously manual processes in order fulfillment. The onboarding process is a bit intense. But I think that goes to show the strength of the software in that its not just a turn on/turn off software like so many other ecommerce extensions out there. There's a significant amount of training and implementation required for it to work properly and with as much functionality as it has.

Anthony Killick was our implementation specialist and he was excellent throughout the process in educating and pushing us towards doin it the right way.

We’ve been using Brightpearl for 10+ years and have always been impressed with the platform. It has streamlined all of our day-to-day activities – stock management, order fulfillment, accounting, etc - allowing us to focus on growth.
The key for us has been the Inventory Management System which has provided full control of our stock levels, simple processing of goods-in/out, and the distribution of our products across multiple eCommerce platforms.
Couple the above with the CRM side of Brightpearl, and we’ve been able to consistently fulfill B2C and B2B orders quickly and efficiently.
Powerful, versatile, with tons of functionality – it’s exactly what you would and should expect from an ERP system.

We've been using Brightpearl for about 6 months, and come forward with a lot of exception cases, but had great support both during and after onboarding. The team listens carefully, and works with us to work out how to make Brightpearl work for us.

Excellent system, Better service!

We have been using Brightpearl for several months now and it has made or back office 100x more efficient as everything is in one place. Brightpearl offers a ton of useful functions and the help pages are great learning tools to understand how to best use all these functions.

The staff is incredible, always very helpful and responsive. Jamie has been incredible in helping us sort out any issues we may have.

I've been hugely impressed with Jamie, our account manager. His support is exemplary, he's an outstanding example of someone that genuinely does all they can to assist and make a difference.

Great system and great service. For a small business this has been crucial for us to scale up with the same platform.

Excellent product and great customer service, Brightpearl helped us get setup with a really useful solution using their automation app.

Great solution for Shopify ecomm stores!

What we liked:
- Easy, smooth and fast with Shopify (we previously used TradeGecko / QuickBooks Commerce and it was a nightmare!!!)
- Individual modules for inventory management, warehouse operations, and demand planning helps to give each area the UI/UX it needs (instead of cramming it all into one solution)
- 24/7 phone & email support, dedicated account managers, plenty of online resources and ongoing improvements in the software help with anything that doesn't work perfectly
- Integrates easily with Xero, but has an accounting module included, which means data can be easily reconciled between the 2 systems

What we don't like:
- Some pieces of integration with Shopify are more clunky than others; further work is required especially on the returns & exchanges process and on order editing (it works, but could be smoother)
- There is a lot of functionality, and for a new user this can be overwhelming; training new customer service staff on the system has been pretty challenging, as we are still learning the ins and outs ourselves
- Accounting in Xero for cost of goods sold and inventory by geography (when you hold stock across multiple legal entities) requires a bit of excel work each month, when it really should be an easy pull from the system

Overall, BrightPearl has been a massive improvement to our operations, enabling us to significantly scale up our daily fulfilment targets while eliminating the millions of spreadsheets previously used to track all types of operational idiosyncrasies.

Required some information for a VAT review, after a couple of issues with the first report Jamie and his team (Andy and Sara) dedicated their time to getting this done before our deadline. Keeping me updated throughout and being a great help as it was not an easy report to do. Thank you for the excellent service :)

They understood our company processes and were attentive, professional, and helpful throughout the entire setup process. It was the best onboarding process that I have experienced. I think the software is best suited for B2B selling, but I do see that they are making improvements to better manage ecommerce direct to consumer.

Very supportive and always takes the time to run through any new processes in an efficient manner! Thank you for all your help!

We went live with Brightpearl in March 2020 and it has literally transformed our business. It has streamlined the picking, packing and dispatch process so that we can handle far more orders that we ever could. 'Out of stock' product issues have been virtually eliminated and we have a full view of our customer orders, our inventory, and our purchase orders whilst selling seamlessly across 3 different channels. Very impressed!!

Brightpearl is an excellent system, it supperted us with inventory tracking, WMS and has helped us to be really efficient with automating tasks.

This has had a positive effect on how we work as a company.

Great software ,it does exactly what i need it to do ,easy to use . great back up from jamie swift.
i would recommend it highly

I have used BrightPearl for over 8 years now, as the Finance Manager of both a UK and a US Company. It is a very powerful accounting and inventory management system. It has flexibility and robustness plus a helpful customer service team when you need them. BrightPearl is constantly innovating and its remote real time access means that the whole team can make the most of its features wherever they are.

Brightpearl makes it very easy to manage multi-channel orders and fulfillment. It's an essential tool for our showroom and websites with different sales channels and fulfillment partners. Brightpearl allows us to have everything tied together under 1 platform, giving us a lot of flexibility with business transparency. The automation tool is also very important as it saves time and money with the ability to automate simple everyday tasks.

Additionally, due to brightpearls ability to integrate with all our sales channels and warehouses, it allowed for a quick and seamless switch from one pallet network to another saving us money with out the expense of coding and this is just one of the reasons we have been with them over 5 years.

Brightpearl is at the core of our tech stack. It's powerful automation is saving us hours of manual work and allowing us to shape our business the way we want for todays ecommerce world. The company knows where it's heading and its clear in it's roadmap to help business grow.