Brilliantmotors Reviews 3

Avoid this company. They lie, they bully customers and they are not genuine. Please go elsewhere. Trading standards are aware - this place needs investigating.
Car = ruined

AVOID THIS GARAGE.

This place has all the hallmarks of a bait-and-switch operation. Brought my car in for an MOT — they kept it the entire day, failed it on a questionable technicality, charged me £30, and then quoted me £1,600 to fix the supposed problem.

Something didn't sit right, so I took it straight to the main dealer. They inspected the car thoroughly, found absolutely nothing wrong with it, and passed it on its MOT — no issues, no repairs needed.

A £1,600 quote for a non-existent fault is not incompetence. That is a deliberate attempt to extract money from customers who don't know any better. Don't let them do it to you.

Always get a second opinion before agreeing to ANY repair work recommended here.

I bought a used vehicle from this dealer in January 2026.

Serious faults were present immediately on delivery, including safety-critical issues that meant the car was not roadworthy. The vehicle was supplied with a recent MOT showing no advisories, issued by the dealer’s own garage, along with an invoice for a full service and inspection also carried out by them.

I exercised my short-term right to reject the vehicle under the Consumer Rights Act 2015. Obtaining the refund involved prolonged correspondence and a lack of response until a formal Letter Before Action and escalation. The full purchase price was eventually refunded. My experience suggests buyers should be cautious, inspect vehicles thoroughly on delivery, and be prepared to assert their statutory rights if issues arise