BT Reviews 284

Have an elderly mum who lives 50 miles from me, she relies on Facebook/FaceTime with Family, spoke to an amazing girl called Karen, I can’t thank you enough for the customer service experience

My 85 year old father had a landline with PremierTalk paying £50 a month. We decided to change to BT and booked a date for the change etc. Days before the change I received an email from BT saying they were sorry that I had cancelled the appointment. This was not true, I hadn't cancelled anything. After contacting BT they eventually said that PremierTalk had cancelled the appointment. I contacted Premier and they said that this was not possible and not allowed. BT refused to comment. BT asked if I wanted to re-book the appointment and I said is there a chance of the appointment being cancelled again, and I was told that there could be a 50-50 chance. BT are dreadful, avoid. This is a zero star service.

BT NET lease line is misrepresentation of the capability. Distortionary expensive. Fault every week. Bill are bumping up. MIS Sale scam of BT local Business regional offices - Be careful and never sign any Docusign. BT NET is not as good as claimed and too expensive for what you get. Dont engage and dont buy. Get simple BT Residential broadband or other BT Busines products but NEVER BTNET.

Liers scammers

Ceo does nothing, staff does nothing
Steal your money

Taking these liers to court

Once again my BT internet has gone down and unable to speak to a person. The number just cuts you off and directs you to a robot that clearly doesn’t understand anything.
Why has BT stopped the phone service

We changed over to another provider at the end of our contract & was told the final bill would be £8 however they have taken over £100 from my account since the cancellation , 2 phone calls later & the account is still not closed because they've placed an order for equipment I haven't asked for gives me no faith of ever going back to them I've got to phone back again in a few days yet again do I really need to go to a newspaper to get a refund & for them to finally close my account down the stress is making me ill on top of my already poor health

This review is for customer care
I contacted BT for support with network issues.
The care guide Josh was extremely helpful, patient and friendly and did not end the call until my system was completely up and running again. Thank you Josh asset to BT

Account Number GB29727881 - Order Reference VOL013-905161404831

Previously BT CUSTOMER AND THEN THINGS WHEN DOWNHILL WITH EE.
I am writing to express my deep frustration and distress regarding my recent experiences with EE, specifically related to my account (Account Number: GB29727881) and the order reference (VOL013-905161404831).

On Thursday, November 28th, I contacted EE to inform you that I would be moving from my old address (NW3 2AX) to my new address (NW9 6GU). Given that I work from home, I emphasized the need for my Wi-Fi connection to be established as soon as possible, particularly as my move-in date was Saturday, November 30th.

During my call with the agent on November 28th, I was informed that he was experiencing technical issues that prevented him from processing the move-in due to an outstanding order, which I was not made aware of. The agent suggested a workaround: creating a new account or contract. As I am not well-versed in telecommunications processes, I accepted this suggestion.

I was promised that a temporary device would be sent to me, allowing me to access Wi-Fi until my connection at the new address could be restored. The agent assured me that this would be activated by Wednesday, December 4th. However, I only received a confirmation email for the order on November 28th and a text message on December 2nd stating that my EE broadband was live and instructing me to plug in the hub. As of today, I am still without Wi-Fi or internet service, having been disconnected since November 30th.

Adding to my frustration, on the day I called to report my move, I learned about the two-week notice requirement for moving service, which was unexpected. Despite reassurances that my move-out and move-in would be processed based on the agent’s suggestion, I have faced continuous setbacks and no action has been taken. This situation has caused significant stress and has hindered my ability to perform my day-to-day work tasks effectively.

Today, I called again for assistance and was informed that a request for a move-in had been logged, but nothing further has progressed. Unfortunately, the agent I spoke with today was unhelpful and insensitive to my concerns. When I inquired about raising a complaint, he repeatedly answered my question without addressing my grievances, leading me to feel mocked and disregarded.he came back saying he has filled the form and sent it to the move in team. I want everything stopped cease and desist further progress since this has been an horrifying experience .

This experience has not only been distressing but has also made me reconsider my association with such a well-established organization. I am now requesting the immediate termination of all services with EE.with no penalties whatsoever since their customer service is in shambles and unprofessional. The agent I spoke to on 9 Th December was condescendingand I mentioned it on the recorded line that they were

condescending- he bluntly asked me the meaning of the word and that he wasn't able to comprehend the meaning of the word. I was baffled and sorry not here to lecture you or educate you look it up Inna dictionary or google it .

Moreover, I seek compensation for the stress and confusion caused by the misinformation provided throughout this process. If you are unable to facilitate the termination of my service, I kindly request a deadlock letter so that I may pursue this matter with the appropriate ombudsman.

I hope for your understanding and prompt attention to this matter, as I have previously appreciated your efforts in resolving issues, and I sincerely hope you can assist me now.

Thank you for your support.

B.T. have really pulled a fast one on me this time. I paid £16 a month for the B T. Sport app and asked if I could cancel when the Football season finished or when the finals were reached. I pointed out Sky allowed this and they said no problem. When the season finished I was told I was tied in. At the end of the tie in period I tried contacting BT to cancel and it took me three weeks to get in touch because I don't have the time to sit around for around 45 minutes for them to answer the phone. When I finally got to talk to someone I cancelled the app but they added an extra month on my bill because I hadn't given them notice. I told them I would cancel when the contract ran out but that was ignored. I am actually writing this review while waiting yet again because the house phone is not receiving incoming calls, and yes waiting time is 45 minutes. I will be hanging up soon as I'm hoping to enjoy the good things in life like my evening meal . I have seen huge complaints on Trust Pilot and yet the service doesn't get any better. Bring back the GPO from the 1960s when
they had good customer services and technology that was reliable. I would have given two stars if the waiting Music was better but even that was not the best I've heard.

Lost landline for 30 days after needing new router. Kept saying in was my fault. Then admitted it was their complete incompetence that was the problem. Never going with them again. If you value you sanity please go somewhere else.

Do not sign up to BT now have been taken over by new company. Look into this company first. Still waiting for refund and asking them to close my line and been on sky for last two weeks a complete job.

Due to cessation of mobile phone services by PlusNet in June I made an enquiry and after discussion with PlusNet I opted for a new service with EE which was completed within a few weeks retaining my existing number. At the same time since I could no longer retain all services with PlusNet I discussed full fibre and landline and I was informed that BT - in the same group - could provide the services I required at a similar price and I could transfer without penalty to which I agreed. Very quickly - I received a Smart Hub - and a visit to view the fibre connection - there being a terminal within 20 yards of my house. I was then told it would be connected on the 4th.July ! Having made a complaint I was told that permission was required and other factors being the reason for delay. However, an engineer visited less than a week ago and planned the short route from the terminal to my house and marked the area. Today engineers visited and dug the shallow trench and brought the fibre cable to the place where a box would be installed and indicated that the fin al connection would be quick and easy there being no other obstacles. I therefore contacted BT this afternoon only to be told that The connection could be advanced from 4th.July to 25th.June and Openreach could not do the work quicker since there were problems. When asked what the problems were I was informed that Openreach would not tell BT and BT could not get an answer from a subsidiary within the same group. I could not progress the situation further and discontinued the call since I felt that either the information was untrue or the personnel are trained to say that. When asked to whom I was speaking and where I was told 'from Lincoln' but on enquiry came to the conclusion that the call centre was not in the Uk. This compared with an earlier call when I was told that a person was speaking from Dublin who thought 4 p.m. was in the evening and had come to the same conclusion. Why does what used to be a great company - BT - have to use call centres who are neither transparent or tell bare faced lies to the customers ? Whether I achieve an earlier connection remains to be seen and currently I regret having started a transfer to BT. When asked the situation if I cancelled the order what would happen - I was informed that Openreach would come along and remove all the cable and restore the garden. Having spent hundreds of pounds doing the work - what reasonable and efficient company would be vindictive enough to spend further large sums undoing the work. Perhaps BT can explain and provide me with an early connection and full explanation since, presently, I am baffled and bemused. Being 90 years of age and working until 85 in management I find the whole situation appalling. What say all of you ?

100% wast of time !!! Customer services, need BT customer services to help customer services sort their act out on how thay treat we the loyal customers we the customer that pay for over price services i’ll be waiting since the 8th of January this year for my broadband i’ve spent a total of three hours and 20 minutes contacting customer services ,if you really lucky, thay don’t cut you off on purpose that is becouse BT don’t ever call u back 🤷‍♂️. today the 8th of April I asked for the chairman, Office and telephone phone number to call so to see if the chairman would like to spend three hours and 20 minutes on the phone of thair life talking to me ! So what do you think that the reply was? of course I’ve got no chance I’m just a worthless customer
I could moan and rant more and more what for BT take zero notice and their favourite words are ‘we understand how you feel 🤷‍♂️

BT, easily the worst company I have ever dealt with. Was being charged 3 times my normal monthly amounts for around 6-7 months. Was told every time I rang in that this wouldn’t happen again! They couldn’t help and seemed like they didn’t want to help. Said I’ll be going to the financial ombudsman and they sounded happy! Disgusting company with disgusting staff. Doesn’t help that there call centres are based in India, with staff who do not seem to know what to do. BT exploiting customers and employees! Dirty dirty business hope it crashes and burns.

I cannot beleive I am with BT for our landline, broadband & mobile in the same country/company as the reviews I have been reading. All of their products and services are first class across the board. I recently received an email saying they had noticed a dip in our broadband speed and wanted to check it out. He spent an half an hour or so running tests but found nothing untoward. The only thing he could think had caused the problem was that the filter on broadband connection and fitted the latest socket with a combined broadband & telephone feature. In the many years of being with BT this is not the first time they have delivered excellent products & customer service

I would give less than one Star I left Talk Talk with no problem.
Apart from the price going up.
I then moved to bt. in October. Still got the same problem.
Have add 13 open reach Appointments, not all turned Up still can't fix the problem. Broadband and phone Keeps dropping everyday and After 4 new reuters. And still have the same problem.And that's how i have been left because Open reach can't fix the fault and refuse to Send any more engineers.

Fraudulent EE
They disconnected my phone and wanted me to re sign up to a contract.

BT VOIP, VERY costly. I suspect this is just a ruse to stop folks using a landline rather than a mobile. When it arrives you may need to purchase additional handsets (not cheap). Oh and by the way the service fails completely when there is a power cut. In addition they have been given a kicking by Parliament as people with emergency call devices worn on their bodies have found they dont work. All in all an ungodly rush.

BT are a complete rable. They have just charged me for broadband service until 4/12/23 when it was supposed to be cancelled on 6/11/23. Back on the phone again to try and get through to one of their in competents.

BT has recently reformatted its e-mail log-in system, to the extent it's impossible to log in at all. The 'manage your e-mail addresses' page refuses to load. I am paying 7.50 a month for their so-called Premium e-mail which I can't access. This is the most recent of several bad experiences with BT. Their customer service is a travesty.