BT Reviews 284

Ordered BT fibre / landline and sim with great cashback incentives on Weds. BT cancel my fibre and landline for no reason on Thursday. I spend 30 mins on phone trying to simply ask 'why have you cancelled my order?' to be given no clear answer and told to reorder in 24 hours. Credit check for no reason on first order then - thanks so very much. Ive cancelled SIM but im being told I may not be able to - 14 day cooling off period mentioned to CS lady - no idea what that was. all in all Id say avoid BT.

used to get ok internet is now pathetic. doesnt even work in next room 1.5m away from router. complained before and told by a very condescending man that it should be fine. very poor customer service. can't wait for contract to end. sure down turn in 8nternet has coincided with introduction of new, more expensive internet in every room product. do not go with BT.

Bunch of scum bags.
1 I think they ain’t going to get a single penny from me.
They owe me money for 3 months of line rental.
U might as well give up, scum bags.
Lowell group needs to quit on this rubbish, no matter how much discount u offer, u can go and screw yourself, cu*tand your never get the f*ucking money, I have rights, they pay me not I pay them

Appalling service, two no shows from engineer although I suspect he was not aware of them.
Two weeks of intermittent phone line and WiFi.
They never ever ring back, I've had numerous 'case handlers' a joke.
Spoken to ... India, Cardiff, Liverpool, Enniskillen.. blah blah all equally hopeless, numerous unanswerable emails, texts etc etc..... how did we do?
blah blah, you didn't do anything! apart from probably shortening my life by about 6 months !!!!
Decided on one last call before involving Offcom and spoke to Eamon in Dublin nearly hung up as this bloke actually listened & wasn't reading off a script.
Eamon then proceeded to 'sort it' compensated us & most importantly said sorry on BT's behalf.
So thanks Eamon an efficient & good bloke wasted working for this 'Micky Mouse' company.

It's clear from previous posts how poor BT are.

2 engineer visits booked, no arrival total waste of 12 hours. No email, text, phone call to say sorry not coming. Problems worsening re broadband speed since late June, absolutely no resolution. Writing to financial broadsheets and Ofcom.

Wish i could write a review without having to put stars! Bt dont even deserve the one star. Completely messed me around. They left me going without no wifi only to later tell me that my order is cancelled and cant process my broadband through. Absolutely fuming!!!!!!!!!!!!!!!!!

Ps their worker James has been a complete star. Bt dont deserve such a good and honest worker like him. Thank you James for all your help

It's a shame your customer services and management of your company must let the poor engineers that work for you down. You're a disgrace to this country.

Terrible Internet absolutely garbage in a trash can. Sold a pack of lines told we would get 150mb line with super fast broadband connection. Two disc later no improvements told we are also on a speed cap but not notified, previously to this kept getting told a pack of lies that we were receiving 150mb to the router when we wasn't. Bt tell you to use the speed test from there website which always comes back with flying colours but when you use a legitimate impartial speed test it tells a diabolical story. I will be terminating with these very shortly and sending my useless equipment back.

Awful awful awful!!
Upgraded to fibre broadband on 2nd of July and believe it or not it actually got SLOWER. Had an engineer out 2 days ago who explained it’s a line fault and Openreach have to come out. Made an appointment between 8am -1pm which I deliberately rushed home for only to check my online account and be told that I had let BT know that the fault had been fixed and that they had cancelled my appointment. Then refused to send an engineer out on the same day. Absolute JOKE and thinking of leaving altogether because can’t be doing with the absolute useless of this company.

Been waiting forever now for them to install a line. Keep being forwarded to an indian call center that does not help. I am at witts end!

Only used BT for 3 months! Shocking service. Internet kept dropping so I called and registered a fault, they had said they needed 3 days to monitor line usage. It was a never ending rigmaroll. In short, the technician never pitched in the 3 HOUR ALLOCATED timeslot the internet is still awful and Like I've said its only been 3 months! I switched to another service already now. What rude people as well!!!!

why do bt give you a 18 month tv contract,and 12 month later put the price up.? told them i do not wish to pay the price increase (£4 a month ) for the last 6 month. phoned them to give them 30 days notice. spoken to 4 different operators ,4 times. ( i was willing to keep the last 6 month as agreed £54 a month ). they say in there letter i must pay a cancellation fee.of £61.69 p.. but all the operators said its on my record that i will not have to pay this. ..watch this space to be continued.....

Granted a monopoly to deliver high speed fibre, and clearly unable to deliver a satisfactory service. Do not honour agreed terms, fail to keep appointments (repeatedly), and fail to return calls. Unbelievably poor.

BT, truly awful. Paid for a service I didn't receive and they were unable to supply, impossible to claim back the money despite finally getting through to complaints and asking to be paid back. Still getting bills from them and phone calls. Completely disorganised. Some staff rude tho' some tried to be helpful and some staff openly embarrassed that they worked for BT.

I've never seen an organisation this UNORGANISED, we switched an account and after more than a year they still send letters with charges and each time I have to call them and waste one hour or more so they realise they messed it up.

Tried to chat with advisor to upgrade my current TV package. Advisor wasn't interested and ended chat. Awful service.

I have been a loyal BT customer for 40 years. For the last 18 months I have been locked into a contract that they told me was a great deal £70pm plus for super fast BB 60gb ( TV that i did not use) and phone line rental plus weekend landline calls . They emailed me as my contract was coming to an end and said sign up at the current level otherwise the discount will cease . Which is exactly what would've happened if I remained loyal and ignorant. Instead I called up 2 months before to get best deal best they could do £40 pm plus calls I said I did not want 60gb - 30gb was enough as its only myself and wife. They refused to down grade and said to call back nearer time for better deal. I did and got the very hard sell almost threatening at times from retention team after I said I was going to Plusnet - poorer router ( funny that cause it looks exactly the same as my current BT one ! ) slower internet speed etc etc all of which was tripe after research.They then cut me off on the allotted date and promptly charged me £6.49 for that day. After 3 calls to accounts dept they agreed to cancel. The service I have received from Plusnet has been fantastic at a price of £30 for 30 gb BB and all calls including mobiles a saving of at least £400 PA and my BB is functioning much faster with Plusnet at up to 30gb than BTs up to 60 Gb !!!!!!!!! Oh and just to round it off they send a bag to return TV box and router that I own as I completed contract period The letter does say MAY but if you were not aware of your rights you would think you had to return.
The daft thing about this whole episode is BT own Plusnet - you just cannot make it up !!!! WHEN WILL THEY EVER LEARN - OFFER FAIR VALUE AND GOOD CUSTOMER SERVICE AND WE WILL REMAIN LOYAL. THREATS, SCARE STORIES, UNDERHAND TACTICS, REWARDING SWITCHERS MEANS WE MOVE AND WILL NOT COME BACK.

I Have had to down size my BT package .
I have come out of work with ill health . I explained this to the guy, on the phone
what a great help he was ,so helpful
BT what a credit to you he is, don't let go of him.what a difference
from the people from EE

Ill keep it short as everyone else has got here first. Lots of problems since transferring to BT. Several conversations lasting an hour, lots of problems, transferred calls to different advisers to sort out problems (customer care can’t seem to answer any questions).

I even had one woman tell me how annoyed she was at having to spend ages on the phone to BTs in-house technical support as if she wanted my sympathy for her having to deal with BT when she worked for them!
She raised a complaint without me even raising the issue she was so annoyed but I”m not sure she knew what she was doing either.

I even got a text the other day saying an engineer was coming out urgently to deal with a problem that I didn’t know about. He didn’t show up!

I gave 2 stars as so far, after having problems getting the box installed by the engineer from BT, the WiFi seems to be working ok so far..

I’d leave a reference but I currently do not have an active account with them even though they are taking my money.

Finally - they still haven’t explained whether my sim bill will be reduced now that I have broadband with them. I might get an answer in about a year by which point ill have moved elsewhere..