Easy to connect with an actual person& I always find they are keen to actually help the situation which is half the battle. Only negative was the background noise. People screeching in the background... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I spoke with Vimo, who listened to the reason for my call and understood exactly what I needed. Vimo arranged for us to absorb our balance into a DD going forwards and also gave useful advice regardin... Toon meer
Bedrijf heeft geantwoord
I spoke with Anton Dunlop today regarding our account where there was some confusion regarding a payment that we had made, Anton talked me through the issue in detail & we managed to sort the account,... Toon meer
Bedrijf heeft geantwoord
Phoned up Customer Services to sort out closing an account. And spoke to a gentleman called Saverio. He was charming, most helpful and very knowledgeable which made the whole experience seamless. To... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Geschreven door het bedrijf
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contactgegevens
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Verenigd Koninkrijk
- 0330 123 2000
- www.business-stream.co.uk
4,6
Uitstekend
8K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jordon was exceptionally helpful
Jordon was exceptionally helpful, understanding, compassionate when I explain circumstances surrounding the reason for cancelling Scott’s account.
Credit to your team
22 april 2026
Extremely helpful lady sorted out my 2…
Extremely helpful lady sorted out my 2 business accounts
22 april 2026
Informative and helpful agent
22 april 2026
Really lovely lady I spoke to very…
Really lovely lady I spoke to very friendly and helpful
22 april 2026
The phone was answered quickly
The phone was answered quickly. The person I spoke to was clear, fast, helpful and efficient
22 april 2026
Dorsey was great at getting a change…
Dorsey was great at getting a change over made with our business account. He was friendly and made everything seamless. Wish there were more personnel like him in some businesses.
22 april 2026
Really helpful customer support
Really helpful customer support. They dealt with my query really quickly, and were able to fix it in a timely manner
20 april 2026
Antwoord van Business Stream
Thank you for taking the time to leave your review. This has been passed onto Simon, and he will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
Problem solving made easy.. !
The advisor I spoke with regarding our Bowling Club account was extremely helpful and understanding.
The issue was resolved during my call to everyone's satisfaction.
Thanks again Business Stream.. we appreciate your continued support.
16 april 2026
Antwoord van Business Stream
Thank you for taking the time to leave your review. This has been passed onto Sav, and he will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
Antwoord van Business Stream
Thank you so much for your kind words, we’re absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Dorsy was very helpful and explained…
Dorsy was very helpful and explained everything thoroughly. A previously female colleague of business stream had a very strong tone and told me things that were incorrect. I was not happy with her attitude. I hope you can speak to her. Not happy about her but Dorcy was great.
21 april 2026
Antwoord van Business Stream
Hi Wajid, thank you for taking the time to share your feedback. I’m genuinely sorry that the service you received didn’t meet the standards we aim for. We take this seriously, and we’ll review the previous call to ensure the right actions are taken.
I’m also glad to hear that Dorsey provided a positive experience — he’ll be delighted to hear your kind words.
Thanks again for bringing this to our attention.
Antwoord van Business Stream
Thank you for taking the time to leave your review. This has been passed onto Bimo and she will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
Antwoord van Business Stream
Good Afternoon,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will ensure to pass your comments onto Michelle who im sure will be delighted to hear of the service she provided.
Kindest Regards
Business Stream
Michelle was really helpful and good at…
Michelle was really helpful and good at communicating how to get access to the online portal for invoices. Customer service was very good.
21 april 2026
Antwoord van Business Stream
Good Afternoon,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will ensure to pass your comments onto Michelle who im sure will be delighted to hear of the service she provided.
Kindest Regards
Business Stream
Anton was a great help :)
I spoke with Anton Dunlop today regarding our account where there was some confusion regarding a payment that we had made, Anton talked me through the issue in detail & we managed to sort the account, he followed this up with an email detailing what we had discussed, he went above and beyond! Thanks for your help Anton :)
21 april 2026
Antwoord van Business Stream
Thank you so much for your kind words, we’re absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Julia sorted out the billing mistake…
Julia sorted out the billing mistake straight away over the phone.
Call was answered quickly as well
21 april 2026
Antwoord van Business Stream
Thank you for taking the time to leave your review. This has been passed onto Julia and she will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
Incompetent bunch
Incompetent bunch. They set up the account on the wrong name and for last six month, I have been asking them to correct it. Everymonth a new incompetent staff will call and I have to repeat the same story again and again. I have sent the lease of the premises which is on the company name and they are now asking for a letter.
20 april 2026
Review zonder uitnodiging
Antwoord van Business Stream
Dear Minesh
I am sorry to read of the difficulties you have had in dealing with Business Stream. In order to be able to look further into your issues, can you please provide the customer reference number for the account. We can then arrange for a dedicated complaint handler to provide support. If you could email these details to Customer.Relations@business-stream.co.uk this would be most appreciated. Many thanks
Polite and professional
The agent (apologies, didn't catch the name) was very helpful in making the arrangements to settle our account.
20 april 2026
Antwoord van Business Stream
Thank you for taking the time to leave your review. This has been passed onto Simon, and he will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
I am charged over £1,000.00 per year…
I am charged over £1,000.00 per year for the supply of tap water and drainage for my work unit.
I'm a Sole Trader and work on my own, so this level of expense is dispiriting and cannot be justified.
They can't even send you an invoice for their ridiculous fee - you've to go online and print it yourself.
Disgusting.
20 april 2026
Review zonder uitnodiging
Antwoord van Business Stream
Dear Jim - you are charged as an unmeasured supply and the charges are billable a year in advance, but can be paid at more regular frequencies to spread the cost. I am sorry that an invoice wasn't sent to you if requested. Whilst it is true that often an invoice could be easily obtained via our service portal My Business Stream, we would always look to assist in the event of difficulty and send exceptionally by e-mail. I am sorry this was not offered. I will ask for a complaint to be raised for you and a dedicated handler will contact you. We can take a look at the rateable value associated with your property and if there is any opportunity to approach your local authority for a reassessment. I am sorry that a clearer offer of support has not been made before now.
Do not ever become a customer of this…
Do not ever become a customer of this company. They are totally incompetent. I am NOT a customer, have NEVER been a customer and they sent me an invoice for a meter that I DO NOT HAVE AND HAVE NEVER HAD. When I advised them to amend their records they sent a letter saying tjhey were sorry we were moving business????
20 april 2026
Review zonder uitnodiging
Antwoord van Business Stream
Dear Morag, I am sorry to read that you have had difficulties dealing with Business Stream. We rely on market data and bringing supply points into charge based on market data, which can on occasion be incorrect. If you received a letter about moving business, it could be that an attempt has been made to close the account and change the liable party, this would have been a standard system generated letter. In order to be able to look further into your issues, it would help if you could provide the customer reference number for the account in question. I will then arrange for a dedicated complaint handler to provide support. If you could provide these details to Customer.Relations@business-stream.co.uk this would be most appreciated. Thank you and sorry again.
poor customer service they have been…
poor customer service they have been paid but still telling me they havant my water bill has gone from £1200 anuall to £6000 if they keep sending me bills for £500 for four weeks phoned them six times to get this sorted i dont have a leak at the property if i check the meter reading before i go home then check it when i get to work its still the same !as per one week i turned the water off to see if it made any difference and guess what its still the same . so when i said im not paying them till this is sorted they said we will send debt collection company for the money ! so stay away from this company !speaking to the consumer council for water to see if they can help me
17 april 2026
Review zonder uitnodiging
Antwoord van Business Stream
Dear Sir, I am very sorry to read of the difficulties experienced. Thank you for providing your customer reference number. I can see that you also completed a web form complaint which arrived on Saturday and this has been passed to the Customer Resolution's Team. A dedicated complaint handler will be assigned to your case and will be in contact shortly. They will work with you to identify when the billing appears to have increased, which seems to be between September and December 25. The full amount is split between consumption and waste charges. They will also advise what checks can be made to rule out leaks, excess consumption or issues with any billing accuracy, I am sorry that you have not been able to resolve matters with a number of failed contacts. Please rest assured debt recovery action is paused whilst your complaint is being investigated, although you will continue to be billed.
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