BusterBox Reviews 

I receive a busterbox once a month and my puppy absolutely loves it, she loves playing with her new toys, soft toys and chewy toys, and she always loves any new treats she gets, there are 3 bags of doggy treats and 3 toys. They are different toys and treats every month which adds to her excitement

my partner has emailed this company 4 times over the last last 6 months to cancel this subscription, they never cancel and keep taking £30 a month and providing even worse treats and toys - avoid at all costs

Definitely a decrease in quality of toys and treats, including quantity. Wonder if it’s because I’ve set to cancel?! Don’t bother signing up if you aren’t 100% sure you want it as they don’t let you cancel until the subscription is up, which you have to set to cancel yourself.

Ridiculous amount of spam emails. Multiple a day with misleading subjects designed to lure you in to read them. Some of them can actually be quote alarming to see pop up until you see who its from. Bad first impressions of the company so no way would I join them

Amazing. My little boy loves everything in his box, gets so excited when his package arrives. Thank you Buster Box, couldn’t recommend enough!

The toys are good quality and my pup loves them.she plays for hours with them .the dog bed that came free is very much loved by her and two of my other fur babies too .

Great quality products Good variety of products too. My dog loves his buster box he can’t wait for the next one
Ted loves his free bed . Thank you and we look forward to the next box 🐶

Something different everytime, my dog loves getting his buster box

I was very pleased with Busterbox at the start. Toys and treats good quality, most of the time, however, any problems were quickly resolved without any issues.
About 8 months into my subscription, I unfortunately lost my dog, it was sudden and unexpected, two days later my busterbox arrived, nobodys fault, just bad timing. It hurt so much as my boy loved receiving his monthly box, he used to get so excited. Anyway, I contacted busterbox to cancel my subscription, my subscription was cancelled, as a one off "This is a one-time courtesy and will not apply to any future subscriptions with BusterBox in the event of cancellation mid-subscription".

We have been receiving Buster Boxes for a number of years.
The toys are amazing and the treats are different and if not enjoyed by our dog who is incredibly fussy the my daughters dog enjoys them.
Best part is watching our dog opening the box himself (not the mess but hey ho!)
Any issues have been resolved by customer services very quickly.
I am always telling people about these boxes because we love them.

Been with Busterbox for years now.
Every time my dogs dietary needs change, preference in toys or any other changes pop up, they're so quick to change & accommodate the request.
One of the best & nicest support team i've come across

DO NOT SUBSCRIBE, MASSIVE CON!!!!! My partner foolishly subscribed to this and after months of being sent RUBBISH !! She was told she could not cancel and they would address her concerns ,just got to the shop and buy your dogs toys and treats they do LIKE ,please be cautious when using these !!!!

So it was my first time with Buster box after a friend recommended them. The first box my boy received had two rope pull toys, two bags of treats and two chew treats. All in all he was quite happy. Love the fact that it gets delivered to the door.

Predatory company, once you in on a subscription you can't cancel it or change it. The first box was great some treats and lots of toys but every month after they're are loads of cheap toys and my dog isn't interested in 95% of them it's such a waste. I have contacted them to try and have more treats and less toys as it's so wasteful but they won't change or cancel the subscription for a year and it's really hard to actually cancel it they don't make it easy.

Avoid this company

We have just rescued two beautiful dogs. They have had a bad start in life so we wanted to do something special for them. They love playing with toys with wach other and we are teaching them to play with us as well. Due to this toys are absolutely wrecked, constantly. The toys from our first box are still (just about) hanging on to life and they have been ragged and dragged through our entire garden and back again. They love the treats and so does the neighbours dog! Looking forward to the next box which we have started a family gathering to watch how excited they get with their parcel. My only bad point, which isn't really enough to drop a star or anything, but worth mentioning, you can only put one dog on the order. Would be nice for the box to come to both of them.

This is a difficult one because honestly im not one to leave reviews, but my experience has been so bad I want to warn others.

I took out a subscription with busterbox in hopes that my fussy dog would like the treats and thought it would be cheaper as im always buying him treats and toys at the shop and just thought it would be easier this way. I will say I liked how convenient it is to get toys and treats delivered, however my experience has been nothing but easy.
Be aware that if you have a large dog the treats that they supply are mostly aimed at smaller dogs. A lot of the treats they put in the boxes are tiny, Like chihuahua sized. My dog also wouldnt eat any of the treats in any of the boxes. Because of this reason I messaged them basically saying that there's no point in continuing my subscription because my dog just simply doesnt eat the treats. They replied stating that they could change the treats and give him a toy only box which I thought was nice of them but unfortunately my dog just doesnt care about toys. I emailed them multiple times asking to cancel and they just ignored my emails and kept trying to take my money.
It got to a point where ive emailed them saying STOP and I do not give permission to take funds from my account and they are STILL TRYING. Ive had to change my account because ive tried blocking the payments but they are still able to take the money. Its been about 4 months since I sent the last email and they are still trying to take the money out my account but it keeps bouncing.
Honestly the customer service sucks. Its a real shame honestly
Wouldn't use this company again.

Terrible customer service, I cancelled my subscription after the first 6 months but still got charged for a further 6 months. Numerous emails saying it was my fault for not cancelling, giving me wrong information about my subscription that is completely irrelevant to the current situation. Still awaiting a full refund!

The dogs and I are just loving our Buster Box that arrives every month.
It is so exciting for them to get the box. They all get very excited about the new toys and treats inside which are a great quality. The treats are so good and different every time so far.
This is a great company that brings joy to me and my dogs.

I signed up for the 12 months + splash pad last year in May.
Half way through I needed to cancel due to financial reasons and to be honest I didn't realize I signed up for the year - that is partly my fault not reading things but I didn't expect it to be this hard to get out the subscription...
They couldn't cancel it, they could only put it on pause for a few months so I did that , which I thought was very wrong as clearly if your dog passes or gets ill you still have to pay for the subscription...

Customer service is very efficient and friendly.

Anyway, so turns out 12 months subscription is actually 13 months as the first box you pay for that is cheaper is a promo box so doesn't count! typical isn't it haha - my advice is to avoid subscriptions or just make sure you know what your signing up for and read properly otherwise you'll end up having to pay every month for a whole year + more otherwise.

Apart from that, my dog liked the stuff a bit, i have a chihuahua and the toys were more for a cockerpoo which that's my other dog so he kept nicking them so maybe reducing the size of the toys for smaller dogs, she didn't like the treats much and for what you get i think £15-£17 is more realistic price. The first few months were good but toys wouldn't last 5 mins better to get a Kong Toy.

“Free” bed does not exist as when you try…
The so called “Free” bed does not exist as when you try to cancel a subscription you have to have a further 6 months on top of the first payment. I was told via email that the bed was £29.99 and the half price box £12. This doesn’t count towards the six month tie in so you have to pay for a further six months before you can cancel. The so called ‘free’ bed works out very expensive! They do not like you trying to cancel and won’t budge when asked. The toys and treats are akin to the pound shop so you are better off going there! This subscription is not good value for money at all. I really would not recommend it. As with many things if it looks too good to be true it is!!