My dog loves his BusterBox. He gets so excited when he sees the box, he recognises it immediately! He must be able to smell the delicious treats waiting for him inside. Our dog is a dedicated chewer b... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We have been subscribed to BusterBox for years now and will continue to be subscribed for as long as we have dogs. Russ (my 11 year old cocker x golden retriever rescue) has learned that the box arriv... Toon meer
Absolutely amazing boxes, very high quality toys and top notch treats for my 2 huskies, Sally and Odin, get so excited when they see the boxes come. Plenty of treats for the month, so less time wasted... Toon meer
Awful company to deal with impossible to cancel. They remove money without consent stay clear youll see plenty more with the same issue wish I read them before trying a box customer service is terribl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Dog Subscription Box Service in Ireland and the UK - Sending healthy treats and fun toys for dogs monthly. Join our pack of happy doggies :)
Contactgegevens
Grange Drive, Dublin 13, Verenigd Koninkrijk
- www.busterbox.com
4,4
Uitstekend
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 46% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very happy doggy and owner
Very happy doggy and owner! Great selection of toys and treats. Also customer service is 10/10
21 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Nick,
Thank you so much for your wonderful review! We’re thrilled to hear that both you and your dog are happy with the toys and treats. 🐾💙 It’s also great to know our customer service hit the mark — we always aim for 10/10!
Thanks for being part of the BusterBox family!
♥️ The BusterBox Team
Brilliant company, service and a happy doggy
I have been getting buster boxes for the last 2 1/2 years for my Rottweiler Labrador cross and he LOVES them. I have contacted the company to change the toys to suit Teddy as he grew, at 51kg he is on tough chewer toys. The changes were easy to make by email and always acknowledged. Teddy also gets the Christmas hamper and it’s well worth the money.
I would definitely recommend Buster Box to anyone great toys and treats to suit all dogs
21 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Paula,
Thank you so much for your amazing review! We’re thrilled to hear that Teddy has loved his BusterBoxes over the past 2½ years — and we love that he’s enjoying the tough chewer toys as he’s grown into a big, strong pup. 🐾💙
It’s great to hear that making changes to suit Teddy was easy and that you’ve enjoyed the Christmas hamper too. Your recommendation means the world to us!
Thanks for being part of the BusterBox family!
♥️ The BusterBox Team
Bluey absolutely adored her first box…
Bluey absolutely adored her first box and can’t wait for her next one to come. It’s like she gets a birthday every month 😍 thank you so much guys, and keep up the amazing work! You’re smashing it 💙
21 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Sammi,
Thank you so much for the lovely review! We’re thrilled to hear that Bluey absolutely adored her first box — it’s amazing to know it feels like a birthday every month! 😍🐾💙
Your kind words mean the world to us, and we can’t wait to keep bringing joy to Bluey with every delivery.
♥️ The BusterBox Team
Buster box
Buster box I started when I first got my puppy over a year now he loves all the new toys he gets every month
19 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Lynne,
Thank you so much for your review! We’re so happy to hear that your puppy has loved all the new toys over the past year — watching pups enjoy their BusterBox is exactly why we do what we do. 🐾💙
Thanks for being part of the BusterBox family!
♥️ The BusterBox Team
We love are buster box each month and really enjoy the different themes
We love are buster box each month. Always comes with quality toys and my puppy lives the tasty treats. She gets excited every month when her box comes. Excellent delivery and always packaged well. Customer service is fantastic and will always reply within a 24hr window. Would recommend to anyone as been with them over a year now and never had a problem.
21 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Emma,
Thank you so much for your wonderful review! We’re thrilled to hear that your puppy gets excited for her BusterBox every month and enjoys the tasty treats and quality toys. 🐾💙
It’s fantastic to know you love the themed boxes, the delivery, and our customer service — we always aim to make every experience seamless. Your recommendation and continued support over the past year mean the world to us!
♥️ The BusterBox Team
Antwoord van BusterBox
Hi there Stephanie,
Thank you for your lovely review! We’re so happy to hear that your dogs are loving their BusterBoxes and treats. 🐾💙
♥️ The BusterBox Team
We get this box for our two boys and…
We get this box for our two boys and they love it! I think they even recognise the box now!
Every month it’s something different which they can fight over and the treats always go down well
21 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Liz,
Thank you so much for your lovely review! We’re thrilled to hear that your two boys are enjoying their BusterBoxes and even recognise the box — that’s always so fun to hear! 🐾💙
It’s great that they love the treats and toys each month, even if it leads to a little friendly competition.
♥️ The BusterBox Team
Amazing first experience
Fast shipping, my woofie was so excited when his first ever box came! His tail wagging when he smelt all his new delicious treats! The treats look amazing and Chase said they taste amazing! The toys looks strong and well made the company took so well in understanding my dogs breed… we both cannot wait for the next box to see what’s inside
12 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Chloe,
Thank you so much for your wonderful review! We’re thrilled to hear that Chase was so excited for his very first BusterBox — tail wags and all! 🐾💙
It’s great to know you loved the treats and that the toys are strong and well-made. We always aim to make each box perfect for your pup’s breed and needs, and we can’t wait to keep bringing you both more surprises each month!
♥️ The BusterBox Team
Yes my dogs are my girls!
Ill be honest. I joined busterbox for the free item that came with it.
But… The box was so much better then i expected. The Bed my girls love!
Who now argu’s over whos on the bed & whos on the sofa. (2 Mix breed staffies & Yes they both can fit on it together)
The treats vanished pretty quick like anything edible they get hold of. So im sure they really enjoyed them by the speed it was gone! 🤣
The toys are great! These girls have destroyed £20 stuffed toys in minutes & the toys that came in the box are still alive & stuffed somehow & is now a attached toy to my youngest who takes it everywhere she goes.
Then the customer service.
That itself is the best ive seen in a while. So helpful, kind & solved my issue immediately. Keep up the good works.
Now my girls are threatening me to keep getting the box each month now. So i guess we are a customer for life! 🤣🤣
20 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Gavin,
Thank you so much for your amazing review! We’re thrilled that the BusterBox exceeded your expectations — it sounds like your girls are living their best lives with their new bed, toys, and treats! 🐾💙
It’s fantastic to hear that the toys have survived your enthusiastic chewers and that the treats disappeared quickly (always a sign of approval!). We’re also so glad our customer service could help and make the experience even better.
We love that your girls are now “threatening” you to keep the boxes coming — we can’t wait to keep delivering monthly joy to you all!
♥️ The BusterBox Team
My dog absolutely LOVES his monthly…
My dog absolutely LOVES his monthly buster box. Great treats (especially as he can be fussy I’m yet to receive a treat he has turned down!) and the toys are always fab quality. Customer service have always been friendly and helpful whenever needed. Defo recommend.
20 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Kirstie,
Thank you so much for your wonderful review! We’re thrilled to hear that your dog absolutely loves his monthly BusterBox and that the treats and toys are always a hit. 🐾💙
It’s great to know our customer service has been helpful too — we always aim to make every experience as smooth and enjoyable as possible. Thank you for recommending us!
♥️ The BusterBox Team
Absolutely amazing value
We received our first buster box with a free bed deal. My English Bulldog Tyson absolutely loves his new bed. He loves his toys he gets too as hes able to chew and play with them with out desorying the with in a day. The toys are amazing value and excellent quality. He also loves his treats as they are a great variety and they are flavours i would never of even thought of buying for him. Thank you soo much to the team at Buster Box me and Tyson are super happy with the box. Would definitely recommend them you will not be disappointed.
1 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Gillian,
Thank you so much for your amazing review! We’re thrilled to hear that Tyson is loving his new bed and enjoying all his toys and treats.
It’s great to know the toys are standing up to his playtime and that he’s getting to try new flavours he enjoys!
We truly appreciate your kind words and your recommendation — it means the world to our team. We’re delighted to have you and Tyson as part of the BusterBox family, and we can’t wait to send more tail-wagging surprises your way!
Thanks again,
The BusterBox Team 🐶💙
Believe the reviews :(
Read reviews, ignored them and tried to give them a try but wish i didnt, never arrived and messaged many times half the time im getting ignored then days later a reply not helping at all pops up. Will now be going through my bank and reporting fraud !!
14 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi Suzanne,
We’re sorry to hear that you’ve been unhappy with your experience. We did receive your messages and replied within our normal office hours — we noticed several emails were sent during the night, and while we completely understand frustration, our team isn’t available at midnight or 4am. We always aim to respond within 24 hours, and we did so in this case.
You did receive your box, and after you let us know you weren’t happy with it, we offered a clear and fair solution. We offered for you to return the unused bed and box. Once the items are returned, we’ll issue a full refund and cancel your account immediately.
This follows both our Terms & Conditions and UK Citizens' Advice guidelines
We’re still waiting for your reply so we can send the QR code and finalise the cancellation for you. As soon as we hear from you, we’ll resolve this straight away.
Kind regards,
The BusterBox Team
Good quality products
I received my first order very quickly, and everything in my Buster box was good quality, strong enough for my golden retriever not to destroy within 5 minutes. I got my box about 2 weeks ago, and she plays daily, and the toys are still fine. My dog loves the toys and treats. I would highly recommend.
11 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Danielle,
Thank you so much for taking the time to leave this wonderful review! We're delighted to hear that your first BusterBox arrived quickly and that everything inside has been a hit with your golden retriever.
It’s great to know the toys are holding up to her daily play and that she’s enjoying the treats too!
We truly appreciate your recommendation — it means a lot to our team. We’re thrilled to have you both as part of the BusterBox family and can’t wait to keep sending joy your way each month!
Thank you again,
The BusterBox Team 🐶💛
They cater to every need
They cater to every need. If you ask for a specific toy its put in your box. If your payment was late you can contact and ask them to retake. Their toys give my doggies lots of fun. Really recommend this company for dog lovers.
10 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Vikki,
Thank you so much for your lovely review! We’re delighted to hear that you’ve had such a positive experience with our customer service and that we’ve been able to tailor your boxes to your doggies’ needs. It’s wonderful to know our toys are bringing them lots of fun!
We truly appreciate your recommendation and are so happy to have you as part of the BusterBox family. If you ever need anything at all, we’re always here to help.
Thank you again,
The BusterBox Team 🐶💙
Fantastic value
My dog loves his monthly boxes, i get excited when they come, the toys and treats are amazing, he loves his toys.
9 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi there Emily,
Thank you so much for your fantastic review! We’re thrilled to hear that your dog loves his monthly boxes — and that you enjoy receiving them too! It’s wonderful to know the toys and treats are such a hit.
We truly appreciate your support and are so happy to have you both as part of the BusterBox family.
Thank you again,
The BusterBox Team 🐶💙
If I could leave 0 I would.
If I could leave 0 I would.
When I first started this subscription it was perfect for our pup.
They as their age when you sign up…that’s fine but the treats and toys certainly don’t grow with age.
I have come up against several issues in the past few months and I have since cancelled by subscription…at least I thought I had! My account was set to cancel since end of August beginning of September with only one box left for the year…that was fine…however fast forward to November and they’re still trying to take money from my account even though I have emailed several times stating cancellation AND changing it back August/september…
Their reply wasn’t to cancel my account but offer an alternative solution…
Toys and treats are NOT worth the money !
5 november 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi Reviewer,
I’m really sorry to hear about your experience and the frustration this has caused. I can see that our team has reached out asking for your account details so we can locate your subscription and sort this out for you. Unfortunately, since we haven’t received a response, we’ve not been able to identify your account or take action to resolve the issue.
If you could please reply to our request with your account information or email us directly at bark@busterbox.com, we’ll be happy to look into this right away and make sure everything is fully resolved for you.
Thank you,
Mandy - Customer Support Manager
My dog loved his box
My dog loved his box .
He was so excited when I was opening it for him . The treats were also to his liking and he is quite fussy .
Would highly recommend.
14 oktober 2025
Review zonder uitnodiging
Antwoord van BusterBox
Dear Carl,
Thank you so much for your lovely review! 🐶💚
We’re thrilled to hear your pup loved his box (and the treats too — especially since he’s a bit of a fussy one!). It means a lot to us that you’d recommend BusterBox, and we can’t wait to keep sending more tail-wagging surprises your way!
Give your dog a big cuddle from all of us at BusterBox!
♥️— The BusterBox Team
Avoid at all costs
Avoid at all costs. Completed the 12 month subscription with this company. Sent me several sales emails to get us to sign up for another year which I ignored. They automatically renewed our subscription without our permission and took money from our bank and will continue to do so for another year. I’ve emailed several contacts from their business with no response. Absolutely disgusted with this, should be ashamed of themselves.
22 oktober 2025
Review zonder uitnodiging
Antwoord van BusterBox
Hi Victoria,
I’m really sorry to hear about your experience. I’ve sent you an email but haven’t received a reply yet — I’d really love to hear from you so we can help get this sorted as quickly as possible.
Please check your inbox (and spam folder, just in case) and reply when you can so we can resolve this for you.
Thank you,
Mandy - Customer Service Manager
Really friendly staff and my dogs very…
Really friendly staff and my dogs very really excited every month for their boxes, they literally try to chew open the box! Thanks!
20 oktober 2025
Review zonder uitnodiging
Antwoord van BusterBox
Thanks so much, Jade! 💚
We’re so happy to hear your pups get that excited every month — that’s exactly the reaction we love to see!
Our team will be thrilled to know you’ve found us friendly, too.
Give your dogs a big hug from all of us at BusterBox! 🐶📦✨
♥️ The BusterBox Team
My Stella loves her busterbox -toys and treats
I receive a busterbox once a month and my puppy absolutely loves it, she loves playing with her new toys, soft toys and chewy toys, and she always loves any new treats she gets, there are 3 bags of doggy treats and 3 toys. They are different toys and treats every month which adds to her excitement
18 oktober 2025
Review zonder uitnodiging
Antwoord van BusterBox
Thanks so much, Toni! 💚
We’re thrilled to hear that Stella loves her BusterBox — it sounds like she’s having so much fun with her new toys and treats each month!
We love keeping things fresh and exciting for our pups, so it’s great to know she’s enjoying the variety. 🐾🎁
Give Stella a big cuddle from all of us at BusterBox! 🐶💞
♥️ The BusterBox Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.