BusterBox Reviews 

3.353
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Absolutely amazing boxes, very high quality toys and top notch treats for my 2 huskies, Sally and Odin, get so excited when they see the boxes come. Plenty of treats for the month, so less time wasted... Toon meer

Beoordeeld met 5 van de 5 sterren

My dog loves his BusterBox. He gets so excited when he sees the box, he recognises it immediately! He must be able to smell the delicious treats waiting for him inside. Our dog is a dedicated chewer b... Toon meer

Beoordeeld met 5 van de 5 sterren

We have been subscribed to BusterBox for years now and will continue to be subscribed for as long as we have dogs. Russ (my 11 year old cocker x golden retriever rescue) has learned that the box arriv... Toon meer

Beoordeeld met 1 van de 5 sterren

Awful company to deal with impossible to cancel. They remove money without consent stay clear youll see plenty more with the same issue wish I read them before trying a box customer service is terribl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dierenwinkel

Informatie afkomstig van verschillende externe bronnen

Dog Subscription Box Service in Ireland and the UK - Sending healthy treats and fun toys for dogs monthly. Join our pack of happy doggies :)


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 46% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,4

Alle reviews

(3.353)

197 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I signed up for busterbox about 2 years…

I signed up for busterbox about 2 years ago and have never looked back. We upgraded to the tougher toys as our dog 'bonnie' is a terrier and loves to destroy the toys. She gets so excited when she sees it after delivery. She loves the toys and treats. Thankyou for making these boxes they brighten up her day.

18 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tommy loves BusterBox!

My dog Tommy, loves all the toys and treats in BusterBox. Great value for the price. Toys are terrific quality and keep Tommy busy for hours. The treats are healthy and so many different flavours. We got Doggy crisps this morning in the box and I can’t wait for him to try them! I have told my friends they really have to try BusterBox. I definitely recommend doggy parents to give this a try you won’t be disappointed!

18 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic

The variety of treats and toys is first class my dog loves receiving his Busterbox each month. I’d highly recommend Busterbox to any dog parent ⭐️⭐️🌟⭐️ ⭐️

18 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely amazing boxes

Absolutely amazing boxes, very high quality toys and top notch treats for my 2 huskies, Sally and Odin, get so excited when they see the boxes come. Plenty of treats for the month, so less time wasted looking around, as Sally loves the meaty ones, and Odin loves the doggy cupcake treats 😀 the toys are tough and durable, she is definitely a rope toy girl, Odin will play with the toys he has to get treats out off, all fun and games. Love the boxes coming 😍

18 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have been a customer of Booster Box…

I have been a customer of Booster Box for many years, and I honestly cannot recommend this wonderful little business enough!
My dog Susie absolutely loves her Booster Box. She already knows that when a box arrives at the door, it is for her — and that means treats! 🐶❤️ Seeing how excited she gets every time makes me so happy.
The care, love and attention that goes into every box is really special, and I am incredibly grateful for all the happiness you have brought to both Susie and me over the years.
Five stars from us, without a doubt! ⭐⭐⭐⭐⭐ I truly believe in supporting small businesses like this one, and I will continue to support Booster Box for as long as I possibly can.
Thank you for everything you do — and a very big thank you from Susie too! 🐾❤️

4 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful company to deal with impossible…

Awful company to deal with impossible to cancel. They remove money without consent stay clear youll see plenty more with the same issue wish I read them before trying a box customer service is terrible.

11 september 2026
Review zonder uitnodiging
Logo BusterBox

Antwoord van BusterBox

Dear Jennifer,

We’re really sorry to hear that you’ve had this experience, and we’d genuinely like the opportunity to look into this and help resolve it.

Unfortunately, we’re unable to locate an account under the email address used for this review, and we also can’t find any previous correspondence from this email address. Without being able to locate your account, we’re unable to investigate what has happened or assist you directly.

Please email us at bark@busterbox.com and ask for Mandy. I’d personally be very happy to look into your account, review the payments and cancellation request, and do my best to get this sorted for you.

We really do want to help — we just need to be able to locate your account first.

Beoordeeld met 5 van de 5 sterren

I won a year's free subscription

I won a year's free subscription from top Dog competitions. I couldn't believe it when I received the email. My Bella received her first box last month and she was so excited. She loved all the treats and the toys, sadly the rope on the bone didn't stay nice as she's quite destructive 🙈 but apart from that they're really good quality. We're both looking forward to this months box.
The only thing we're sad about is that we didn't get a free bed, I know we won a competition but I would had thought we would still get the free bed because if we ordered it we would had 😞.

19 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Tried to cancel

Tried to cancel, said set to cancel in 3 months. I thought fair enough must still have 3 months left on the contract, 4 months later the moneys come out again, logged in and still says set to cancel but says set to cancel in 13 months. Absolutely avoid, this company is getting plastered all over social media.

21 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Buster absolutely loves his Buster Box

Buster absolutely loves his Buster Box. The treats are perfect for his age and he loves them. The toys are perfect size for his puppy stage. The free bed is amazing he loves to sleep in it. Cant wait for the next one to arrive

21 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Feeling completely stitched up by…

Feeling completely stitched up by BusterBox. 😠 Didn't realise I was signing up for 12 months, can't cancel subscription, and you don't even know what you're getting until the box arrives. Not great

20 augustus 2026
Review zonder uitnodiging
Logo BusterBox

Antwoord van BusterBox

Hi,

I’m sorry you feel this way. I can see that we previously asked you for some information so that we could look into this and help you, but unfortunately we didn’t receive a reply. Without the requested details, we’re unable to access the specific information needed to assist you further.

When signing up, the system clearly gives you the option to choose between a 12-month, 6-month or 1-month subscription. The 12-month subscription is therefore selected at the point of sign-up rather than being applied without a choice.

As for the contents, BusterBox is designed to be a surprise for your pup each month, which is part of the fun. However, if your dog has specific preferences, dislikes or needs, we are more than happy to personalise the box where possible.

Please reply to our previous request with your details, and we’ll be happy to look into your account and see how we can help.

Warm regards,
BusterBox Team

Beoordeeld met 2 van de 5 sterren

IMPOSSIBLE TO CANCEL

I have to say i was happy with the products I was recieveing. Worth the money, not really but was worth it as you didnt have to think about it and you got something nice for your dog every month.

Now the bad part, canceling is impossible. I requested to cancel 12 months ago and was blanked but I thought my dogs enjoying it i will see through the next 12 months with it set to cancel however 12 month goes by and hasn't cancelled so contected them to get it sorted otherwise going to cancel direct through the bank which I think will be case.

Quite sad really as I enjoyed what I was recieving but left with a bitter taste to end it.

They need to do better when it comes to customer support.

14 augustus 2026
Review zonder uitnodiging
Logo BusterBox

Antwoord van BusterBox

Hi,
We’re sorry to hear that you’ve been left with a bitter taste after previously enjoying your BusterBox subscription.

I can see that when you contacted us by email, we cancelled your account for you. We’re sorry that you feel you didn’t receive the level of customer support you expected, and we appreciate you taking the time to share your feedback.

We’re glad to hear you were happy with the products and found value in the boxes, and we’re sorry to see you go.

Best regards,
BusterBox Customer Support

Beoordeeld met 1 van de 5 sterren

Awful Company

I emailed to explain that my dog had passed and asked them to cancel the subscription but they ignored me and continued to try and charge me. Thankfully, I put a block on them after the first attempt.

The products aren’t great. Especially since I had a large dog, the treats were often so small he could barely be bothered with them. You could easily get better treats and toys for the same or better price in shops. Only good for the convenience.

8 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The boxes are amazing

The boxes are amazing. My puppy loves his new toys every month 💜
It's such a lovely way of getting quality toys and a joy to see a happy pup.

17 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love it!

My milo loved his first box! Good size toys and he really liked the treats. Although his favourite, of course - was the tennis ball!

Thoroughly impressed, we got a free bed with his first box and although slightly small for him he still makes it work! Quick delivery and nice quality too.

10 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great box of goodies for dogs!

Ordered after seeing adverts on Instagram and Facebook. Signed up for the 12 month box plan and received a free bed! The shipment arrived quickly, was packaged well and my puppy loves all of it, the toys, treat, bed and the box it came in. We are already looking forward to our next box arriving.

31 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Our first busterbox for bruno

I bought the Busterbox we got the deal with dog bed as well for Bruno. The bed is the perfect size for him, when he realised the box wad for hom he was so excited he loved everything that came in his Busterbox from the treats to the toys. Cant wait to see what he gets in his next order

30 juni 2026
Review zonder uitnodiging

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