BusterBox Reviews 

Rebel our French Bulldog always enjoys the treats and toys in his BusterBox. I wanted to say how great the customer service from Mandy was last year too. Rebs was poorly on 2 separate occasions in 2 months with extensive vet treatment and with no fuss, just empathy and genuine care, we were able to pause his boxes. It was a really stressful time and BB being so understanding and easy to deal with honestly made such a difference

Locked me into a 12 month subscription without my knowledge, refused to respond to me on several occasions (currently I have been ignored for over a week) they have then proceeded to take more money off of me after I have cancelled everything and continued to HOLD onto their products because I have been waiting on advice to return since I am being forced to return the items due to their error.

They have not provided me any compensation, they have barely acknowledged my existence and I was disgusted to see another buster box delivery at my door today. Crap toys, RUBBISH treats, honestly very terrible value for money all round.

DO NOT buy from these people, they are a complete joke and will scam you out of your money.

We love buster box I signed up for 6 month subscription and the first two boxes have been amazing! Also came with a bed which my puppy loves. Thank you! I recommend to dog lovers and it gives good ideas on what treats to get your dog and gives you a chance to trial different ones to see what they do and don't like. Also toys are good quality!

I did write a bad review due to the delivery issues and the fact I didn't think it was worth the money. But they have been very helpful with me for cancelling the subscription. So I'm writing a better review. It's all about affordability I suppose. The dog bed I was very happy with my dogs did love it and the treats TBF but I just couldn't see the worth of having to pay £30 a month for 2 bags of treats and 2 toys. Especially after such difficulties with delivery etc

Great toys and great treats. My dog loves it when her busterbox arrives

Highly recommend, great communication, quick delivery well packaged, fast response from customer services who are so happy to help with any questions.
Buddy absolutely loves his new bed and healthy treats and toys he’s looking forward to his next box!

Not only the box is overpriced for what you get, they continue trying to take payment after cancellation.
The products in my box were all available at cheap stores such as B&M and barely anything in the box, would cost around £4 for £5 for the contents I received - I was disappointed.

Dobbie loves receiving her box every month, she always loves the toys and it’s great to try a new range of treats that she won’t have had before. Great value!

Products are good but near enough impossible to cancel. They are dreadful.

12/02 - Just an update that they have cancelled the box I’ve paid for without informing me, after they responded to this review.

Don’t waste your time. Signed up to a 6 month subscription in December. The free bed ‘worth £60’ can be bought online for about £15-£20. Also didn’t send one for the size of my dog. So overpriced. I found the toys and treats online for a few pound each, doesn’t add up to anywhere near £30. I never received my second box this month, no replies to emails but they’re trying to take a third payment when they haven’t even sent my second box. I’ve had to put a block against the company on my bank & now trying to claim my money back for the box I never received.

They are delivering the best toys and yummy treats to my dogs each month they always send lovely emails on how to make our dogs happy with what's inside there Buster Box.there so helpful and really lovely people who brighten up our dogs day,once every month I have the happiest dogs that's priceless.

Luna loves her buster box her favourite snack is the mickey bixs and the peanut butter bar. She loves her toys and snacks she never not enjoyed her boxes she recieves. She always waits for it to be delivered. Thanks again for a amazing box we cant wait to recieve the next one

Just received my second busterbox, really pleased with the toys and treats, lovely fun toys good quality toys and perfect treats for my 11wk old puppy Doodles.

I loved this product until December where I never received my box, I have now emailed 3 times with no response. I would either like a refund or a replacement box sent out and a response to my emails.

I’ve been charged 3 times received 1 box. I can’t cancel but they apparently they don’t have to send anything? I also emailed to request access to the free vet service they offer 2 months ago and still no response. Do not bother quite literally the worst service ever. There are better boxes out there.

Extremely poor experience from start to finish. The first box was overpriced and contained toys that were completely unsuitable for a large breed dog. When I exercised my legal right to cancel within the 14-day cooling-off period, the process was unnecessarily complicated and dragged out for weeks. I had to send multiple emails just to get a return QR code and confirmation of cancellation, and even then, they continued to keep my account “active” and charged me for another box after I had already cancelled.
Customer service was evasive, repeatedly ignored clear requests, and failed to confirm cancellation promptly. This feels like a deliberate tactic to make returns difficult and retain payments. I would strongly advise avoiding this company — poor value for money, misleading practices, and terrible customer service.

Nice idea, but it is overpriced.

My puppy loves buster box. After enquiring if they catered for a young puppy they tailored his box for him to ensure he had puppy safe toys and treats. His favourite from his first box is the Xmas pud. We are both looking forward to the next box and more toys to play with which will entertain him and help reward him in his training alongside the puppy treats

Review has now been updated as Mandy from busterbox fixed the problem and eventually cancelled my subscription.
The 4 star review rather than the one star is for customer service.
I am extremely disappointed with this company. I initially contacted them because I paid extra for "strong" toys, but the items I received were poor quality and would last no time at all.

After raising my concerns, I was told my subscription would be cancelled and a return label would be sent. Despite this written confirmation, the company has just taken over £35 from my bank account—less than a fortnight after the first payment.

This is an unauthorized transaction. Taking money after a cancellation is unacceptable business practice. I am still waiting for the promised return label and, more importantly, an immediate refund of my money.

Avoid this subscription unless you want money taken from your account without permission.

Buddy absolutely loves getting these boxes. 💯 % over the moon with busterbox. He loves the toys and he loves the treats.
Would highly recommend them 🐾