BusterBox Reviews 

Avoid at all cost . Total waste of lieu the goods delivered don’t go anywhere near the cost of £25. And the so called free bed promotion is a scam. You try to complaining and get fobbed off. Try to cancel and you have to pay £29 to end it

This is an incredibly unprofessional company, because I am disputing over payments and not receiving boxes they have blocked my email address. So here is my letter to Lana in customer services, maybe I will get a response?
Dear Lana,

I am writing further to your recent response regarding my subscription, I find this overwhelmingly stressful having to put this on social media however it appears my email address has been blocked.

 I must formally dispute the claim that my first box was a complimentary promotional box.

When I signed up in January 2025, I was charged £17.99 for my first box. This is clearly evidenced in my bank statements, along with subsequent charges as follows:

- 14th February – £19.99
- 14th March – £19.99
- 14th April – £19.99
- 14th July – £19.99
- 12th August – £19.99
- 12th September – £19.99
- 13th October – £19.99
- 12th November – £19.99
- 12th December – £19.99
- 12th January – £19.99
- 16th March – £19.99
- 17th March – £19.99

This totals 13 payments, despite the agreement being for a 12-month subscription. Additionally, as confirmed in previous correspondence, payments are taken one month in advance. This further supports that I have been overcharged.

I would also like clear confirmation of when my last box was dispatched, as the last box I physically received was in January.

Based on the above, I am owed either:

- 3 outstanding boxes, or
- A full refund for 3 boxes (my preferred resolution)

For clarity, I have thoroughly reviewed both my bank statements and all email confirmations, and I am confident in the accuracy of the information I am presenting.

I must also express my disappointment with the overall quality of recent boxes. Having reviewed other customer feedback, I share similar concerns regarding the noticeably lower quality of toys and treats.

I would appreciate this matter being resolved promptly. Please arrange the refund for the 3 boxes without further delay, or provide a clear explanation and resolution if you disagree with the above.

I look forward to your urgent response.

Kind regards,
Mrs Claire Cope

My puppy luca loves his buster boxes ! He gets very excited each time we receive post !! To see his happy little face light up whenever they come is so worth it ! I love what we recieve and the value of money for products he gets is brilliant ! Thank you busterbox !! Highly recommend

The free bed is so comfy, my dog loves it.
So when he is felling a bit restless, we tell him to goto bed and he just goes in it...
Normally when you say get into bed he jumps on the sofa... So one happy doggy.
The toys are so tough, we played with the whale of tug of war, and as yet no tear in sight... The the treats are so delicious says my dog

My shar pei luna absolutely loves the treats and toys in the buster box. The team were also fantastic in catering to her dietary requirements. Would definitely recommend them to other dog owners.

My dog absolutely loved his first box , and the toys and treats are top quality! Plus we got a free bed which was of great quality. Looking forward to seeing what we get in the next box 🐶♥️ would recommend these to anyone !

Buster box provides a good choice of toys and treats, my dogs loved receiving there first box and im sure they will enjoy it each month. Good customer service and quick delivery.

Paddy’s Buster Box Review

Paddy gets really excited whenever Buster Box arrives—he's one happy pup! We’ve been members for years, and it’s always a joy to see his enthusiasm as we unbox each delivery.

Overall, we’ve been quite happy with the items included in the boxes. The toys are often engaging and well-made, keeping Paddy entertained for hours. The treats are usually a hit, too, and I appreciate the variety that comes with each shipment.

However, I do feel that the value for money isn’t always quite there. While the excitement is undeniable, some months the quality and quantity of items don’t match the price we pay.

Despite this, the joy it brings to Paddy makes it worth it for us. If you’re looking for a fun subscription service for your pet, I’d still recommend giving Buster Box a try!

We have been receiving Buster boxes for over a year now and both my dogs absolutely love these boxes and I actually quite enjoy receiving them too as there’s always lots of exciting toys and different treats that we wouldn’t afford of buying before… Toys are good quality! Would recommend buying the boxes as they’re definitely worth the money 😁

I have been getting buster box every month for my dog Kira for the past 4 years. It is always filled with toys and treats that she absolutely loves, and she knows exactly what it is when her box is delivered!

We rehomed a lovely dog called Pepper. She’s a Greyador and just adorable. She loves toys but very quickly destroys general ones you can buy in local shops. I heard Buster Boxes have great themed toys and lovely treats. I upgraded to the tough toys and they are lasting so far. She especially loved the dinosaur 🦕.

Looking forward to seeing what’s included in the next box in March.

I have been using buster box for the past 3 years nearly now, I have a large staffy who knows his box as soon as I walk in the door paw on it my box! 😂 some of the toys inside he kills in 2 seconds flat others he has had since the first box but whether he destroys or not he is happy and that's all that matters he enjoys he treats thanks buster box ( Stormin B)

I’ve had BusterBox for a few years now and my dogs go nuts when it arrives each month. The toys are themed each month and they are excellent quality, durable toys not cheap rubbish. The treats / chews / biscuits etc are always good quality and they are well received by my dogs too! Really good value for money considering how much you get in each box.

Good strong toys if you ask for the tough ones. Most of the treats are vegetarian but the dogs liked them anyway. I think it would be better every other month as far too many toys and I've got 5 dogs, we can't keep up!!

Our boy loves his monthly box. Saves me going out and buying new toys constantly and there’s a variety of treats. If I had to ask for anything different it would be for more natural treats rather than ones with lots of cereals and derivatives. We do get some repeat treats as well which seems a bit wasted when he doesn’t like them. However in my eyes it’s still very much worth it!

My dogs love the toys and treats they get every month and go crazy when their box arrives

Lovely great quality items… different every delivery with a theme for the month. My dog loves the treats and the toys. Great customer service and monthly price also. Highly recommended

I don’t know who enjoys the BusterBox deliveries more, me or my dog?! Each month we love finding out what goodies are being delivered and spend hours playing with the new toys! Thank you BusterBox!

Busterbox is very reliable always on time. High quality toys and treats, customer service is very good they even changed my payment date to suit me. It is without a doubt my dogs favourite day of the month.

My dogs love busterbox (especially the treats!) The only negative is that they expect one everytime the postie chaps my door 😂