Ive been a byrotation customer for a few years now and its changed the way I enjoy occasions. I had a wardrobe full of high street dresses I would wear once and felt I couldn't wear again because id b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I won't be using by rotation again. My dress didn't arrive in a good state and the support at the front was in poor condition. It also didn't feel completely clean. I asked for my money back but th... Toon meer
Gorgeous dress, but I did not receive it on time so I had to request a refund for 2 days which was very disappointing. I had asked the renter to upload the tracking receipt, but she had lost it. Commu... Toon meer
Incredible app & platform! I love renting out my wardrobe as a side hustle & also renting incredible outfits from others. Such an amazing community. The BR team are always so quick to respond to a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Contactgegevens
3 Chandos St, W1G 9DH, London, Verenigd Koninkrijk
- hello@byrotation.com
- www.byrotation.com
3,9
Goed
795 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Love love love and have rented for…
Love love love and have rented for years keep coming back every time
7 oktober 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Hi Camilla
Thank you so much for your amazing feedback!
We’re thrilled to hear you’ve been enjoying renting with us for years and that you keep coming back.
We can’t wait to keep helping you find what you love next.
Best regards,
The By Rotation Team
Brilliant customer service to get my…
Brilliant customer service to get my issue resolved. Thank you particularly to Fia who was incredibly helpful and proactively cared about my issue resolved. Thank you ByRotation.
1 oktober 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Hi there,
Thank you so much for your lovely feedback!
We’re delighted to hear that Fia was able to help and that your issue was resolved smoothly.
We truly appreciate you taking the time to share your experience thank you for being part of the By Rotation community!
Best regards,
The ByRotation Team
Allows theft of items and does nothing to recover
My item was rented and I provided signed for postage of the item, the item was received and signed for at the address given.
the renter then never returned the address and said it didn't arrive.
Byrotation essentially said sorry nothing we can do.
1 oktober 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Hi Lana
We’re very sorry to hear about your experience and understand how upsetting it is when an item isn’t returned as expected.
We’d like to assure you that we have strict processes in place to investigate and manage any reports of theft or non-returned items. In cases like this, having postage insurance is essential, as it provides protection in the rare event that an item goes missing during delivery or return.
Our team always does everything possible within our policies to support both parties and ensure a fair resolution. If you’d like us to review your case again, please reach out to our support team with your reference number so we can take another look.
Best regards,
By Rotation
Terrible experience with this app
Terrible experience with this app. Joined the app - firstly there was an offer on to receive money off - applied directly at checkout, which didn't happen, so had to contact them to apply that. I then agreed with a lender for her to send on a Monday which she said she could - paid for the rental to start from the Tuesday, she said there may be postal delays, I said as long as I have by the Wednesday it's fine. Turns out she didn't actually post until the Tuesday, the day the rental was due to begin. The lender didn't respond when I asked if I needed to sign. I was out when it arrived so missed the delivery, and was going away the next day (which I'd already told the lender), so I only received the dress on the day I was due to return it. I didn't even open the package, just sent directly back from the post office. ByRotation are refusing to give me a refund because I'd said Wednesday worst case scenario was fine despite their T&Cs saying if a rental arrives after the start of the rental date you're entitled to a full refund. Plus they're taking sometimes 5 working days to even respond to me. Awful service all round.
17 september 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Hi Katie,
We’re really sorry to hear that your Lender didn’t ship your item on time. We understand how frustrating that must have been.
Refunds can be issued when an item is returned within 24 hours; as this requirement wasn’t met, our support team needed to carry out an investigation into the postal dispute.
We truly appreciate your patience and your feedback regarding the time it took to receive updates during the process. These types of queries can take some time to resolve as we work with multiple parties to reach a fair outcome.
Thank you again for sharing your experience, your feedback helps us do better.
Best regards,
By Rotation
Good app - will use again
Good app. Pretty easy renting.
ID verification is a bit temperamental bu5 eventually works.
Rented 3 items for my wedding, no issues.
24 september 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Thank you! We’re glad your rentals for the wedding went smoothly and appreciate your feedback about the ID verification process.
By Rotation makes it so easy to hire the perfect outfit for any occasion
By Rotation makes it so easy to hire beautiful things perfect for your event. It's been a lifesaver for me 3 times in the past few months.
I always recommend it to friends. Thank you!
15 september 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Thank you for your kind words! We’re thrilled to have been a lifesaver and appreciate you recommending us to your friends.
Great platform
Great platform! Owner I rented from was nice, the dress was perfect and the whole experience was seemless. Got credits for my first rental and it was really useful.
11 september 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Thank you! We’re thrilled your experience was seamless and that you loved the dress. We look forward to your next rental!
Easy to use app with great pieces…
Easy to use app with great pieces available to rent
14 september 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Thanks for your feedback! We’re glad you enjoy our app and the selection of pieces available to rent.
Brilliant rental
Brilliant rental ! Very easy, dress was fabulous and the packaging made it so easy to send back. Thank you!
4 september 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Thank you! We’re so glad you loved the dress and found the rental process easy. We look forward to your next rental!
Easy to buy and rent clothes
5 september 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Thanks for your feedback! We’re glad you found renting and buying clothes easy and enjoyable.
Couldn't be easier
Couldn't be easier! Love my dress and the whole process
8 september 2025
Review zonder uitnodiging
Antwoord van BYROTATION
We’re thrilled you loved your dress and found the process easy! Thanks for sharing your experience.
Such an easy process and would recommend
The girl who I lent the dress off was so lovely and sent the dress quick, it came in perfect condition and was so happy. Was such an easy process
5 september 2025
Review zonder uitnodiging
Antwoord van BYROTATION
We’re so glad your rental was smooth and that the dress arrived in perfect condition! Thank you for sharing your experience.
Disappointed
I input all my data and somehow I’m ‘going back’ it was all lost, nothing saved 🥺
2 september 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Sorry to hear this Lyndsay. Make sure you have a stable connection to avoid this happening in the future.
Great communication and beautiful dress…
Great communication and beautiful dress in pristine condition. I loved wearing it!!
30 augustus 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Thank you! We’re so glad you loved the dress and enjoyed your experience. We look forward to your next rental!
I’m new to By Rotation and so far I’m really impressed with how easy the app is to use and how many amazing dresses are available. I’ve requested a few rentals and I’m excited to see them accepted soo
I had such a great experience renting with By Rotation! The selection of dresses was amazing, and I loved being able to find unique pieces for special occasions without having to buy something new. The app was super easy to use, communication was smooth, and the dresses arrived in perfect condition. I’ll definitely be renting again—highly recommend!
3 september 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Thank you for your wonderful feedback! We’re thrilled you enjoyed our selection and had a smooth rental experience. We can’t wait to have you rent with us again!
First timer…and honestly will rent again
First timer…and honestly will rent again
29 augustus 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Thanks for your lovely review!
Max 999 was so helpful with my…
Max 999 was so helpful with my rental.The dress is beautiful and in wonderful condition.Will rent again
27 augustus 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Thank you for your kind words! We’re glad your Lender was so helpful and that you loved the dress. We look forward to your next rental!
Lovely lender and a beautiful dress
Lovely lender and a beautiful dress, perfect for the wedding I was attending!
23 augustus 2025
Review zonder uitnodiging
Antwoord van BYROTATION
We’re so glad you loved your dress and had a great time at the wedding! Thank you for sharing your experience.
Great first experience
Had great first experience with using ByRotation - my lender was very efficient and friendly - would definitely use them again
23 augustus 2025
Review zonder uitnodiging
Antwoord van BYROTATION
Thank you for your kind words! We’re thrilled your first experience was great and look forward to having you use ByRotation again.
I haven’t received any confirmation…
I haven’t received any confirmation emails or any info after setting up my account, I have a listing in review but have also received no information about that. I wasn’t totally sure it had gone for review until I looked at my listings on the app
23 augustus 2025
Review zonder uitnodiging
Antwoord van BYROTATION
We’re sorry for the confusion. Account and listing notifications are be sent automatically, unless you have opted out of emails. If you'd like to reach the support team at help@byrotation.com we can check your settings.
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