Sravanthy was excellent. Explained in detail each step. I was very stressed out following a bad accident that resulted in the write off of my vehicle and had to discuss a payment issue. She was very h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hafsah was excellent this is the only reason why I’m leaving this review. She went abouve and beyond. Reosoover all my issues with my insurance company! Thanks again Hafsah!
Have had no issues at all and the recent questions I have asked regarding the completion of the agreement have been answered quickly and thoroughly. Only reason I didn’t give 5* was because the contra... Toon meer
Bedrijf heeft geantwoord
I spoke to Vish he was so helpful with my inquiry and listened to me and dealt with my problem so quickly, effectively he was so helpful kind and spoke beautifully and very friendly. He is an asset t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over CA Auto Finance UK
Geschreven door het bedrijf
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Contactgegevens
250 Bath Road, SL1 4DX, Berkshire, Verenigd Koninkrijk
- www.ca-autofinance.co.uk
4,6
Uitstekend
2K reviews
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Heeft 90% van zijn negatieve reviews beantwoord
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Would give -10 stars if I could
Would give -10 stars if I could!
Bought a car on finance in November last year as I was pregnant and needed a suitable car to transport my baby. The car was faulty and I brought it to their concern and I have been battling with them since then. I have now been left with no form of transport for 6+ months with a new born.
The car has timing chain issues and the oil and petrol is mixing with the coolent. They sent a vehicle inspector out to check the car and it was deemed unsafe and faulty at the point of sale, as it was a very short period of time I had it at that point.
They then mixed my claim up with someone elses, which was to do with the central locking and radio. Completely irrelevant to my claim with catastrophic engine failure.
They then went on to gave me a final response letter with no communication with me, stating my claim was void and they wern't going to do anything about it, despite them misshandling my claim with the car dealers solicitor.
I then had to take it to a financial onbudsman which it is still with. The inspector made a decision for them to fix the car. They then went on and asked for more time to look into things on the last day they had to give a response.
My inspector gave them another week to give their response but they didn't even bother.
My claim was then passed onto the final ombudsman stage as they didn't give a response, even after asking for more time.
It was simply a way to drag things out more whilst knowing my situation.
I have been completely let down by this finance company and been put in a vulnerable situation and caused my hardship as I've been unable to get a replacement car due to me having to keep paying for an unusable car while the case has been ongoing.
Customer service are extremely rude and unhelpful.
18 augustus 2026
Review zonder uitnodiging
Antwoord van CA Auto Finance UK
Dear Customer,
We’re sorry to hear about your negative experience you have had.
Thank you for making us aware of this situation. I have sent a request to you for your details so we can contact you to resolve this matter.
We look forward to getting this resolved. Best wishes,
The CA Auto Finance Team
Superbike factory
Be dealing with Sonya about the situation around Superbike factory. Couldn't have helped me more if she tried. She fought my corner and got me the outcome I hope for plus a good laugh to talk to on the phone.
18 augustus 2026
Review zonder uitnodiging
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Customer advise was well explained and…
Customer advise was well explained and nothing was too much trouble. Did everything I wanted to do and helped me through each step with emails.
Very happy.
30 juli 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Rubish company
Rubish company, they don t care about ur health condition u might be facing while u have contract with them, will never chose a contract in my life with them in the future! Be aware of them
18 augustus 2026
Antwoord van CA Auto Finance UK
Dear Customer,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements. To ensure this is addressed correctly, I have passed your details to the appropriate team for a full investigation.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
Excellent service all the way through
18 december 2025
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Great customer service & fair pricing
Very easy to set up agreement, helpful with adjusting payment date, fair price and interest. Also very fair final market value for the car. Purchased mine at the end of the agreement, however if financing another car. I would definitely use again. Great customer service
6 augustus 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Wouldn't give finance due to vehicle…
Wouldn't give finance due to vehicle insurance being a multicar policy. As we have 4 cars in the household initially refused as the whole policy had to be in my name. Once we got that amended then refused as the email for the policy was my wifes. Absolute shambles, wouldn't recommend to anyone
13 augustus 2026
Antwoord van CA Auto Finance UK
Dear Customer,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
Ryan I've spoke to in the past was very…
Ryan I've spoke to in the past was very quick on answers and helped me out in a very help manner.
23 juli 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Been so very helpfull all the way…
Been so very helpfull all the way through, am thinking of cjanging cars now and hope they can help
18 augustus 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Great customer service the agent I…
Great customer service the agent I spoke was very knowledgeable
4 augustus 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Car finance
You accepted me for car finance and everything was sorted easily via the Internet to allow me to pick up my car swiftly
31 juli 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
So easy set up and use
12 augustus 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
It was really easy to apply
3 augustus 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Tasleen was very helpful and advised me…
Tasleen was very helpful and advised me very well I was really stressed about my current circumstances and she help me to make an informed decision which I’m grateful for. Customer service was great and they answered straight away🙂
18 augustus 2026
Review zonder uitnodiging
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Very helpful and very accessible to talk too
Very helpful and was clear with solutions to finding information and quick to answer their customer service line. 10/10 service
8 augustus 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Polite & helpful.
6 augustus 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Very professional
Very professional, website works well and also respond to emails promptly
18 augustus 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
The electronic forms and processes made…
The electronic forms and processes made it a really smooth transaction😂
4 augustus 2026
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Antwoord van CA Auto Finance UK
Thank you very much for taking the time to leave such a positive review.
It is always rewarding to hear that we successfully provided the best possible service.
We look forward to the opportunity of working with you again in the future.
Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.
Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
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