Smart showroom with the doors and windows clearly displayed. Very helpful staff, who answered all our questions. Very good service and willingness to accommodate our requirements. Impressed with th... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very smooth. Sales weren't pushy, survey was quick and easy and the installation for a door plus quad-fold doors only took 7 hours and was done by 15:00 (thank you Dan & Dan). They disposed of all the... Toon meer
Excellent company, have used Caddy twice now for front and back doors and great both times. Great quality products and lovely, knowledgeable staff. I highly recommend and will use them again in the fu... Toon meer
Bedrijf heeft geantwoord
Absolutely faultless from Caddy windows, all the way from quote to installation they were perfect. Greg worked with us to get the quote up and ready and there was no funny business or pressure from... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Caddy Windows is a family-run window and door company serving Bristol, Bath and the surrounding areas. Established in 1984, we have more than 40 years of experience supplying and installing high-quality windows and doors for homeowners across the region. We supply and install a wide range of uPVC and aluminium windows, including casement windows, flush windows and other styles to suit both traditional and modern homes. Our door range includes composite doors, French doors, sliding patio doors and aluminium bifold doors, with a wide choice of styles, colours and finishes available. From your initial enquiry and quotation through to survey, installation and aftercare, everything is handled by our experienced Bristol-based team. Our Sales Designers provide straightforward, professional advice to help you choose the right windows and doors for your home, without high-pressure sales tactics. Customers can also visit our Bristol window and door showroom, where we have a comprehensive range of products on display. You can see and compare windows, composite doors, bifold doors and other products in person and speak to our team about the options available for your home. As a long-established local double glazing company, our focus remains simple: quality products, professional installation and excellent customer service from start to finish. Whether you're replacing a single door or upgrading windows and doors throughout your home, Caddy Windows provides a complete local service across Bristol, Bath and the surrounding areas.
Contactgegevens
8 Enterprise Trade Centre, BS4 1UN, Bristol, Verenigd Koninkrijk
- 0117 966 9998
- sales@caddywindows.co.uk
- www.caddywindows.co.uk
4,9
Uitstekend
655 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We experienced a number of issues...
I feel this company very much reflects “you get what you pay for”. While they were a cheaper option, we experienced a number of issues throughout the process.
This location says I am based in US but I am travelling whilst posting this. I am based in Bristol, UK.
On the day of installation, they left deep scratches in our wooden flooring. Several parts of the windows were also not fitted correctly, which led to ongoing window issues — although to their credit, these were addressed within a week each time.
However, repeated visits to our property to fix ongoing problems shouldn't have occurred in the first place.
Additionally, the gaps between the walls and the wooden frames were not filled with expanding foam, resulting in noticeable draughts. The windows were also finished with large wooden skirting boards, which look quite odd. We were told this was standard practice for their installations, but it appeared more likely that this was done to cover holes that were too large after the previous windows were removed.
7 januari 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi BB,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you experienced issues during the installation, although we’re pleased that all reported matters were resolved promptly.
Regarding the timber architraves, when replacing original timber windows with modern uPVC frames, the surrounding voids are often larger. The new windows cannot be made bigger to fill these, as this would cause the frame and glazing to sit behind the external building structure. Timber architraves are therefore used to finish the internal reveals, and the ones installed match those displayed in our showroom.
Kind regards,
Caddy Windows
Very happy with the service from Mike
11 december 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Laura,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you’re very happy with the service provided by Mike. He takes great pride in delivering professional, efficient, and friendly installations, so it’s fantastic to know this made a positive impression.
We truly appreciate you choosing Caddy Windows for your home improvements and for supporting a local Bristol business.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Very Happy
Mike arrived on time worked quickly and and left the place tidy. Great attention to detail.
19 december 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Simon,
Thank you for your kind review. We’re really pleased to hear that Mike arrived on time, worked efficiently, and left everything clean and tidy once the job was complete. Attention to detail is something we place huge importance on, so it’s great to know this stood out during your installation.
We appreciate you choosing Caddy Windows for your home improvements and taking the time to share your experience.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Great people to deal with
Great people to deal with. Very reliable - on timing from quote through to install, installation really efficient, fair pricing
17 december 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Colin,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you found our team reliable from the initial quote through to the installation, and that the process was efficient and fairly priced.
It’s wonderful to know that your experience with Caddy Windows reflected the high standards we aim for with every project. We truly appreciate your support and recommendation.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
From start to finish
From start to finish, our experience has been terrible. We clearly explained the specification we wanted and were given a quote based on that. On a later visit, it became clear that the specification was completely wrong. This was only corrected because we had written proof of what had originally been agreed.
The installation itself was then carried out poorly. The window cill does not align with the external rendering due to the thickness of the previous cill — something that was never discussed or communicated to us beforehand and was only discovered once the work had been completed.
As a result, we were left with an approximately 2.-inch gap between the wall and the cill. Rather than properly rectifying their error, they filled the gap with expanding foam and offered to put cement around it, which is not an acceptable or professional solution. We were originally told the work would involve minimal damage; however, due to their oversight and poor workmanship, we are now left facing additional costs to correct an issue entirely of their making.
We also specifically requested vents in all windows. It later came to light that the en-suite window had been supplied without a vent. When this was raised, we were told the factory was unwilling to change the templates for a single window, and we were discouraged from insisting on a vent, being told to simply open the window instead. When we insisted, they removed the window and attempted to install a vent themselves. The result was poorly finished and looked unprofessional. When we raised concerns about how the hole looked, we were told that we “wouldn’t see it,” which entirely misses the point — we expected a proper, professional finish.
We have also requested copies of the survey notes relating to our installation, which they have refused to provide. Instead, we were instructed to submit a Subject Access Request, despite this not being necessary in these circumstances. During discussions, we were told they were short of surveyors and had to bring someone out of retirement to assist. We were also told by one of their representatives that mistakes like this had happened before and that this was not the first time.
Instead of attempting to resolve these issues amicably, the company has now initiated court proceedings because we are withholding the outstanding balance of £933.53. This is our right under the Consumer Rights Act while defects remain unresolved. We have made it clear that we are more than willing to pay the balance once their mistakes are properly rectified.
Based on our experience, I would not recommend this company.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
We’re sorry to hear that this experience has been disappointing.
The issue raised relates to a specialist K-Rend finish, which was not included within our original contract. We have proposed a practical solution involving a specialist contractor to assist with making good, despite this falling outside the agreed scope of works.
A large volume of documents, including all installation photographs, was requested citing data protection rights. The appropriate and lawful process in these circumstances is to submit a Subject Access Request under UK GDPR, which was advised.
We have responded directly to set out a proposed resolution and remain willing to resolve matters professionally.
— Caddy Windows Ltd
Caddy good, glazing units poor.
Used Caddy to replace all windows and front door. Within 3 years nearly half of the double glazed units have become defective, condensation appearing inside the double glazing under certain atmospheric conditions. This leads to the windows becoming opaque. Caddy have been excellent at replacing them, but what happens when the guarantee expires? If my windows continue to deteriorate, at this rate, then the windows will not be value for money. I have stopped recommending Caddy, as the double glazed units they buy in, do not last.
10 december 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Nick,
Thank you for your feedback and for acknowledging the service you’ve received.
The issue described relates to sealed-unit failure, which is a manufacturing defect fully covered under your 10-year guarantee. A number of sealed units have been replaced to date, all free of charge, including the glass and refitting.
For reassurance, the sealed units supplied were fabricated by Emplas Window Systems Limited using Planitherm glass by Saint-Gobain, both established, industry-standard manufacturers widely used across the UK.
Your guarantee remains in place until January 2031, and any further issues of the same nature will continue to be dealt with in exactly the same way.
Kind regards,
Caddy Windows
‘Endurance’ front door.
We went to Caddy Windows to discuss the possible purchase of an ‘Endurance’ composite front door.
We were warmly welcomed by Greg O’Donovan who talked us through the aspects of our initial choice’s. We later returned, and ordered the door and side window. It was nice to receive valuable advice without any sales pressure.
When the door had been manufactured, it was installed by the cheerful and amiable, Scott. He made a very neat installation, clearing up when finished.
28 november 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Ken,
Thank you for sharing your experience with us. We’re delighted to hear that your visit to our Bristol showroom was so positive and that Greg made you feel welcome from the very beginning. He takes great pride in offering honest, helpful guidance without any sales pressure, so it’s wonderful to know his product knowledge helped you feel confident in choosing your new Endurance composite front door and matching side window.
It’s also fantastic to hear how pleased you were with the installation. Scott is known for his friendly manner and meticulous workmanship, and we’re glad his tidy, precise fitting left such a strong impression. A well-installed composite door can transform the look, security and insulation of a home, and we’re thrilled you’re pleased with the result.
Thank you again for choosing us for your home improvement project and for supporting a local Bristol business.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Professional, communicative and a high standard of work
Caddy Windows were professional helpful and communicative from the start. I really liked being able to talk it all theough and see examples in the show room. They also replied quickly to any questions I emailed over. The fitting was great and they did a really neat job. Great service and I love my new kitchen doors and window.
26 november 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Pauline,
Thank you so much for sharing your experience. We’re delighted to hear that you found our team professional, helpful and easy to communicate with throughout the entire process. Being able to talk everything through in our Bristol showroom and see the product options in person is something many customers appreciate, so we’re pleased it helped you feel confident in your choices.
It’s great to know that our team responded quickly to your enquiries and that the installation itself was completed to such a neat, high standard. Your new kitchen doors and window sound like a fantastic upgrade, and we’re thrilled you’re so pleased with the result.
We truly appreciate you choosing us for your home improvement project.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Door sticking fixed immediately
There was a small issue with my newly fitted door sticking slightly on closing - Craig and Mark did a great job of explaining the problem , fixing it without fuss and leaving the place clean and tidy - excellent work thanks. Thanks also to Jenna for her great communication and helpful emails
1 december 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Julie,
Thank you for sharing your experience. We’re really pleased to hear that Craig and Mark were able to diagnose and resolve the issue with your newly fitted door so quickly. It’s great to know they explained everything clearly, completed the adjustment without any fuss, and left your home clean and tidy.
We’re also delighted that Jenna’s communication and support made the process smooth from start to finish. Your feedback means a lot to the whole team.
Thank you again for choosing us.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
I can't fault these guys
I can't fault these guys, turned up exactly when they said they would. Did a perfect job installing, zero mess left behind. They gave us a clear demonstration of how it all worked and were really polite. I would definitely recommend them.
27 november 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Anthony,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that everything ran smoothly from start to finish and that our installation team arrived exactly when expected, completed the work to a high standard, and left your home spotless. It’s great to know their demonstration and professionalism made the whole experience so straightforward for you.
We truly appreciate your recommendation and your trust in choosing us for your home improvement project.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Brilliant installation by Jamie &…
Brilliant installation by Jamie & Rickie, arrived promptly & job completed in 3 hours. Finish excellent and area left clean & tidy
25 november 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Sue,
Thank you for sharing your feedback. We’re delighted to hear that Jamie and Ricky delivered a brilliant installation for you, arriving promptly and completing everything within just a few hours. It’s great to know you were impressed with the excellent finish and the clean, tidy workmanship — this is exactly the standard we aim for on every project.
As a local, family-run business, we take real pride in offering reliable service, quality products, and a smooth customer experience from start to finish. We truly appreciate your recommendation and are glad to have delivered a result you’re pleased with.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Dan and Dan were great
Dan and Dan were great! We had 3 large windows done and the finish is much better than expected. Both polite, friendly and respectful. Thank you both!
21 november 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Zoe,
Thank you so much for taking the time to leave such a positive review. We’re delighted to hear that Dan and Dan provided an excellent experience while installing your three large windows. It’s fantastic that the finish exceeded your expectations and that you found them polite, friendly, and respectful throughout the job.
Our team always aims to combine professionalism with care for your home, and it’s wonderful to know this was reflected in your installation. We really appreciate your feedback and your recommendation — it means a lot to everyone involved.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Replacement doors and windows.
Windows were planned well by Greg and the cost was reasonable. We were kept informed of installation date regularly by Joe. The fitters Dan and Dan were pleasant, efficient and arrived on time. The couple of minor problems, which the fitters told us about, following installation were sorted quickly by Craig. Overall the whole process was smooth and not stressful. Particularly considering we had all the windows, back door and a very large front door replaced. We would recommend this company.
4 november 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Caroline,
Thank you for sharing such a thoughtful review after having all your windows, your back door, and a very large front door replaced. We’re really pleased to hear that the whole process felt smooth and stress free for you.
It’s great to know Greg’s initial planning helped map everything out clearly, and Joe’s regular communication kept you fully up to date right through to installation. Dan and Dan will be delighted with your feedback about their punctual, efficient work, and we appreciate you noting how they highlighted the couple of minor issues on the day. We’re equally glad Craig was able to step in quickly and get everything resolved without any disruption.
We truly appreciate the recommendation and are delighted you’re happy with the finish across such a large home improvement project.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Great from start to finish
Great from start to finish. They came over and clearly explained all of my options, came to the best option and even tweaked the order very quickly when we changed our minds on some bits. Reasonably priced too.
The install was done quickly (2 hours for 2 windows), professionally and they even hoovered through the house where they'd been walking after.
Cannot recommend enough, we'll be using them again next year when we need to get the other windows done.
14 november 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Dominic,
Thank you for taking the time to leave such a fantastic review. We’re really pleased to hear that everything went smoothly from start to finish and that you felt well looked after throughout the process. Our team always aims to provide clear, helpful guidance when choosing new windows, and it’s great to know that the quick adjustments to your order made things even easier for you.
It’s brilliant that the installation exceeded expectations too — completing two windows efficiently, professionally, and leaving your home clean and hoovered is exactly the standard we strive for on every job. We truly appreciate your comments on our pricing and your recommendation.
We’d be delighted to help again next year when you’re ready for the rest of your windows. Thank you for choosing to support a local business and for trusting Caddy Windows with your home.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Warm regards,
The Caddy Windows Team
Ecxcellent Job
Just had a new landing window fitted. Big thank you to Scott who was on time, polite, efficient, and excellent job and cleared up neatly. Great service.
14 november 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Jill,
Thank you so much for your kind review. We’re delighted to hear that you’re pleased with your new landing window. Scott will be thrilled to know his punctual, polite, and efficient work made such a strong impression — he takes real pride in leaving every home neat and tidy, so your feedback means a lot.
We’re really glad the whole experience felt smooth and stress-free for you. Thank you for choosing Caddy Windows and for supporting a local Bristol business.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Best regards,
The Caddy Windows Team
Great experience
Good quality door.
Mike s the installer
Did a great job very clean and tidy and professional. Great showroom lots of choice. I would recommend caddy to family and friends
12 november 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Caroline,
Thank you for your lovely review. We’re so pleased to hear that you had a great experience and are happy with your new door. It’s wonderful that you found our showroom helpful when choosing from the range of styles and finishes, and we’ll be sure to pass your kind words on to Mike — he’ll be delighted to know his clean, tidy, and professional installation made such a positive impression.
We really appreciate your recommendation to family and friends and your continued support of our local business.
Look no further than Caddy Windows, Bristol’s trusted family-run window company for over 40 years.
Best regards,
The Caddy Windows Team
High Quality Windows & Service
Caddy Windows worked with me to find the best solution for my domestic glazing. I wanted an efficient noise reduction window and the results were brilliant. Beautifully fitted as well.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi S Mason,
Thank you so much for your 5-star review! We’re delighted to hear that you’re so pleased with both the quality of your new windows and the service you received from our team.
It’s great to know we were able to help you find the perfect solution for improved noise reduction and that you’re happy with the fitting and finish. Our installers take real pride in ensuring every installation meets the highest standards of craftsmanship and performance.
Thank you again for choosing Caddy Windows — look no further than Bristol’s trusted family-run window company for over 40 years. We’re thrilled to have delivered another fantastic result and truly appreciate your recommendation.
Warm regards,
The Caddy Windows Team
A+++ service from Caddy. Faultless.
Just had some windows fitted on Tuesday and can’t find any fault with the service from start to finish.
The quote arrived quickly and once we confirmed the order a surveyor arrived to confirm all details were correct. Door and windows took a few weeks to manufacture but a date was confirmed quickly.
On the day of fitting, Sam and his colleague (sorry I can’t remember his name but he deserves a mention and equal praise) arrived early, and started protecting the area, they took their shoes off when walking through the house and were polite and professional at all times. The quality of installation was brilliant and they took great care to ensure all was perfect.
They took time at the end to show me how the bifold opened and explained the Fensa process.
Perfect from start to finish. Definitely recommend.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Rebecca,
Thank you so much for your fantastic 5-star review — we’re absolutely delighted to hear how happy you are with your new windows and bi-fold doors, and that your experience with Caddy Windows — Bristol’s Favourite Window & Door Company was faultless from start to finish.
It’s wonderful to know that the quoting, survey, and installation stages all ran so smoothly and that you appreciated the clear communication and professionalism throughout. We’ll be sure to pass on your praise to Sam and his colleague, who’ll be thrilled to know their care, attention to detail, and respect for your home made such a positive impression.
We’re also pleased you found the demonstration and explanation of your new bi-folds helpful — our team always aim to ensure customers feel confident using their new products long after installation.
Thank you again for your thoughtful feedback and recommendation. We’re proud to have delivered another excellent result as your trusted local Bristol window and door specialists, and we look forward to helping with any future home improvements.
Warm regards,
The Caddy Windows Team
Excellent job!
We had our windows fitted today by Ricky and Jamie from Caddy Windows. They did a top job, all went to plan, arrived on time, kept us informed throughout the job and were exceptionally tidy with the work. They were both very nice guys to have around, friendly and efficient. The windows are of exceptional quality, and we know having used Caddy before that they will be long lasting as they are such a quality product. The whole process from Clive’s home visit, to Matt who came to measure, and then the fitting today has been a 5 star service and we are very happy with Caddy Windows. Thank you!
22 oktober 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Christine,
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear how pleased you are with your new windows and that your entire experience with Caddy Windows — Bristol’s Favourite Window & Door Company was so smooth from start to finish.
It’s fantastic to know that Ricky and Jamie provided such a friendly, professional installation — arriving on time, keeping you informed, and leaving everything spotless. We’ll be sure to pass on your kind words to them, as well as to Clive and Matt, who helped guide you through the quoting and survey stages with care and attention to detail.
We’re also thrilled that you recognise the exceptional quality of our products and the craftsmanship behind every installation. It’s always a pleasure working with returning customers who value our reliable service and long-lasting results.
Thank you again for your continued trust and recommendation — we’re proud to have delivered another fantastic home improvement for you and to be your go-to local Bristol window and door specialists.
Warm regards,
The Caddy Windows Team
Great service from start to finish
Great service from start to finish. Patio doors fitted in an afternoon with no fuss. Clean and tidy workmanship. Would thoroughly recommend, an excellent job
19 augustus 2025
Review zonder uitnodiging
Antwoord van Caddy Windows
Hi Steve,
Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that you’re so pleased with your new patio doors and that the entire process — from initial contact to completion — was smooth and stress-free.
It’s great to know the installation was carried out efficiently in just an afternoon, with clean and tidy workmanship throughout. We take real pride in ensuring every fitting is completed to the highest standard, leaving your home just as we found it — only improved with quality new doors!
Your recommendation means a lot to us and to our hardworking installation team. As Bristol’s Favourite Window & Door Company, we’re proud to deliver reliable, professional service to local homeowners looking for trusted experts in patio doors, windows, and home improvements.
Warm regards,
The Caddy Windows Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.