We would just like to thank Owen Baxter for all his help with the purchase of a vauxhall grandland ultimate. He has been so helpful and very informative with our queries etc it has been a pleasure de... Toon meer
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Lees wat reviewers zeggen
I purchased a used Volvo from a Volvo dealer in West London, 4 years ago and I have had the car serviced and the engine upgraded with Caffyns Volvo dealership in Eastbourne since the purchase. I canno... Toon meer
I had a very positive experience when purchasing my polo match from Kayle at Caffyns VW Worthing. Kayle was very focused and professional making sure everything was handled properly. When I had specif... Toon meer
I have submitted reviews previously but what a shower this place is, never again will I use this company once the warranty expires. Numerous problems since purchased, recent one battery low warni... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Caffyns
Geschreven door het bedrijf
Over 150 Years of History
Exceptional Customer Service
Outstanding Aftersales Experience
Motability
Giving Back to the Community
Caffyns is proud to be one of the longest running dealerships in the country, having been established for over 150 years. Moving into the motor industry in 1903, we have been offering customers a huge number of new cars, used cars and servicing options ever since.
With 9 franchises available across 17 dealerships in Sussex and Kent, we have something for everyone. The prestigious brands we represent are Volkswagen, Audi, SEAT, ŠKODA, Lotus, MG, Vauxhall, Volvo & LEVC. Finance, business offers and vans are all available, depending on your lifestyle needs.
Exceptional Customer Service
Our friendly and knowledgeable staff across our Caffyns dealerships are here to help with all of your vehicle requirements from sales, business and Motability to aftersales, both in person and on social media.
We are always striving to provide the very best customer service, so we always welcome your feedback on Trust Pilot. Please let us know about your experience with Caffyns to help us improve and also help other customers too.
Outstanding Aftersales Experience
Aside from offering fantastic offers on new and used vehicles, we also boast comprehensive servicing, parts, accessories and repairs as well as other aftersales products to help you get the most out of your car. Our manufacturer approved service centres and fully trained technicians provide the highest quality aftersales for your vehicle, so you can always drive away with confidence.
Motability
Caffyns is proud to be a premier partner of the Motability scheme, ensuring that it’s easier and more affordable than ever for anyone to drive. We have Motability specialists in every branch who are ready and waiting to offer friendly advice and find you the perfect vehicle.
Giving Back to the Community
Here at Caffyns we are always looking for ways to give back to the local communities where our dealerships are. We have partnered with charities such as St Wilfred’s Hospice, Haviland House and Blind Veterans UK in the past and we hope to continue to do so.
Contactgegevens
Verenigd Koninkrijk
- feedback@caffyns.co.uk
- www.caffyns.co.uk
4,0
Goed
2K reviews
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Good service
It is always expensive but I am pleased that they collect my car (I live on the other side of Brighton) and deliver once done.
I have been using this dealership since 1998 and have bought all my new cars through them.
25 juli 2025
Antwoord van Caffyns
Thank you for your loyalty and for taking the time to leave such a positive review, Chris. We’re delighted to hear that you’ve been with us since 1998 and appreciate your continued trust in Caffyns Group for both purchasing and servicing your vehicles. We're glad our collection and delivery service has been convenient for you. We look forward to continuing to assist you in the future!
They are helpful and go that extra mile.
20 juli 2025
Antwoord van Caffyns
Thank you for your kind review and five-star rating, Mr Pratt. We're delighted to hear that you found our team helpful and willing to go the extra mile. Your feedback is greatly appreciated. Best regards, Caffyns Group.
Good to do business with.
Ian was very helpful and knowledgeable.
18 juli 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your review and five-star rating, Stephen. We are delighted to hear that Ian was helpful and knowledgeable during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back to Caffyns Group in the future.
Antwoord van Caffyns
Thank you for your kind review and five-star rating, Stuart. We're delighted to hear you found our service efficient and friendly. We hope to assist you again in the future. Best regards, Caffyns Group.
It is always good to get the video…
It is always good to get the video report with recommendations. Very helpful. The whole process is managed well with plenty of timely communication.
16 juli 2025
Antwoord van Caffyns
Thank you for your kind review and five-star rating, Nicolas. We're delighted to hear you found the video report and recommendations helpful and appreciated the timely communication throughout the process. We look forward to assisting you again in the future. Best regards, Caffyns Group.
Great service
Great service, polite team, Audi cam and detailed price breakdown of work needed really helps.
16 juli 2025
Antwoord van Caffyns
Thank you for your wonderful review and five-star rating, Jacki! We're delighted to hear that you appreciated the great service, our polite team, and the detailed price breakdown, including the use of Audi Cam. Your feedback means a lot to us, and we look forward to assisting you again in the future. Best regards, Caffyns Group.
Great experience ordering a car part online.
I needed a new door handle for my Škoda fabia. Caffyns had the part in stock and cheaper than the company I have used before. I emailed to check the part and had a reply back within 30mins. I ordered the part Friday and it was dispatched the same day and was with me Monday. Great fast service and a great price. Thanks.
14 juli 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your fantastic review and five-star rating, Mark. We're delighted to hear that you were impressed with our prompt service and competitive pricing for your Škoda Fabia's door handle. It's great to know that our team could assist you quickly and efficiently. We look forward to helping you again in the future. Best regards, Caffyns Group.
Caffyns VW Worthing is a trusted dealership with excellent after sales service.
Caffyns VW Worthing has provided an excellent service over the many years I have used them. Staff are friendly, courteous, helpful, well informed and professional. Communication is excellent at all stages, whether it’s having you car serviced or when arranging to view and purchase a new car. I arranged a visit to discuss and test drive a new vehicle and the whole experience, from ordering to taking delivery, was flawless. I would recommend highly a visit to this showroom.
26 juni 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your glowing review, Michael. We're delighted to hear about your positive experiences over the years with Caffyns Group. Your kind words about our staff, communication, and the seamless process of purchasing your new car mean a lot to us. We truly appreciate your recommendation and look forward to continuing to provide excellent service in the future. Best regards, Caffyns Group.
Great service
Great service. Very polite and helpful. I would recommend Audi Brighton for buying a car and their servicing
5 juli 2025
Antwoord van Caffyns
Hi Lyn, thank you for your fantastic review and five-star rating! We're delighted to hear you found our service polite and helpful. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best regards, Caffyns Group.
Antwoord van Caffyns
Thank you for your five-star review, Mel. We're delighted to hear you were pleased with our prompt service and that we could accommodate your repair quickly. Best regards, Caffyns Group.
Great service from start to finish.
I bought my car from Caffyns Audi, in Eastbourne and since have taken it in for a service and am extremely happy with the service I have received.
2 juli 2025
Antwoord van Caffyns
Thank you for your review and five-star rating, Lee-Jay. We're delighted to hear that you are extremely happy with the service you’ve received at Caffyns Group. We truly appreciate your continued trust and support. Best regards, Caffyns Group.
Had my car serviced at Shoreham by sea
Had my car serviced at Shoreham by sea
Jason was helpful knowledgeable and super efficient.Great experience
24 juni 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your glowing review, Colin! We're thrilled to hear about your great experience and that Jason's helpfulness, knowledge, and efficiency made such a positive impression. We look forward to welcoming you back to Caffyns Group in the future.
Have always been treated with courtesy…
Have always been treated with courtesy and respect by the staff at Audi Eastbourne,.
20 juni 2025
Antwoord van Caffyns
Thank you for your kind review and five-star rating, Mr Willingham. We are delighted to hear that you have consistently experienced courteous and respectful service from our team at Audi Eastbourne. Best regards, Caffyns Group.
Tried to sell me a VW still under…
Tried to sell me a VW still under manufacturers warranty but with an incomplete service history and now constantly sending me advertising emails even after unsubscribing.
23/10/2025 still receiving spam messages from this company!
19 juni 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for bringing your concerns to our attention. We’re sorry to hear about your recent experience.
Firstly, regarding the vehicle you were offered – we understand how important a complete service history is, particularly for a car still under manufacturer’s warranty.
Our intention is always to provide transparent and accurate information about every vehicle we sell.
Secondly, we sincerely apologise for the inconvenience caused by the unwanted marketing emails. We understand how frustrating it is to continue receiving emails after opting out. Please can you email the sales manager and he will be looking into both matters – his email address is rob.skinner@caffyns.co.uk
Thank you for your feedback. If there’s anything we can do assist you further, please don’t hesitate to get in touch.
100/10 for efficiency and service
From the first moment I entered the dealership, I had nothing but fantastic service from start to finish. Daniel and Josh were super helpful and friendly. Outstanding service all the way.
13 juni 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your wonderful review, Amanda. We're delighted to hear that Daniel and Josh provided you with outstanding service from start to finish. We will be sure to pass on your kind words to them. Best regards, Caffyns Group.
Very pleasant and helpful staff,car…
Very pleasant and helpful staff,car picked up and returned on time and cleaned without asking for.Although it was only for MOT and new number plate.
12 juni 2025
Antwoord van Caffyns
Thank you for your kind review and five-star rating, Mr Moisy. We are delighted to hear you found our staff pleasant and helpful, and that you appreciated the timely pickup, return, and cleaning of your car. We look forward to assisting you again in the future. Best regards, Caffyns Group.
Quality Car and Quality Service
My Q5 is 12 years old and at 150,000 miles still runs like a new car which is a credit to its build quality and servicing by Team Caffyns at Audi Eastbourne.
12 juni 2025
Antwoord van Caffyns
Thank you for your fantastic review, Martin. We're thrilled to hear that your Q5 is still running like new after 12 years and 150,000 miles! It's wonderful to know that our team at Audi Eastbourne has contributed to keeping your car in top condition. We truly appreciate your kind words and continued trust in our services. Best regards, Caffyns Group.
Charging cars
After my Vauxhall astra finally gave up the ghost after 16 trouble free years I thought I'd check out what caffeyns in ashford had to offer in way of an upgrade. Needed something I could slide into like suv ( not getting any younger) after checking out some their models James suggested the Hyundai Tuscon that they had taken in part exchange. Smitten immediately, big car but extremely comfortable & easy to drive. James Tindall was extremely helpful & patient as we made a decision about a purchase. Well done James & thank you
2 juni 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for your wonderful review, Michael. We're delighted to hear that James Tindall was able to assist you in finding the perfect upgrade after 16 years with your Vauxhall Astra. The Hyundai Tucson is indeed a fantastic choice, offering both comfort and ease of driving. We appreciate your kind words about James's helpfulness and patience, and we'll be sure to share your feedback with him. Wishing you many enjoyable miles in your new car! Best regards, Caffyns Group.
Helpful and knowledgeable
Non pushy salesman, Daniel Devalle. Very knowledgeable and helpful. Found me the right spec car within my budget and tax band. Great dealership.
11 juni 2025
Review zonder uitnodiging
Antwoord van Caffyns
Thank you for the fantastic review, Claire. We're delighted to hear about your positive experience with Daniel Devalle. It's great to know he was able to assist you in finding the perfect car within your budget and tax band. We truly appreciate your kind words and look forward to welcoming you back to Caffyns Group in the future.
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