Vospers Reviews 3.083

I had a small issue with some parts I had ordered from Jeep Exeter ( although the issue was with Jeep in general not Vospers ) I was quickly contacted by Mike Abbotsbury from Vospers who agreed with my point of view . He went completely above and beyond what anyone could have expected . He contacted Jeeps directly to raise the issue who didn’t seem to concerned so he took it upon himself to resolve the issue himself .To be honest I am still surprised at the extent he went to to resolve it . He was in constant contact keeping me up to date on how things were going and seemed genuinely intent on making sure the issue was sorted a that I was 100% happy with the outcome . Hats off to you Mike you are a true asset to the company . Massive thanks for all you done .
Darren

I spent £4,500 on a repair bill, and it never got fixed. Took it back over 3 times. A con company.

Despite the big job of a clutch bearing inspection I was not told that it would not be worth taking a look at least and to fix the issue but instead it was taken for a test drive and that was all for £174.
They offered to clean the vehicle as part of having it in the garage and that didn’t even happen! I’d rather have paid more to even see the issue regardless of the time taken to do so.

It was a bit of a worry when my new van was recalled for tyres before it was registered but John may did his best to look after me even by giving me the demonstrator van to keep me moving whilst my van was sold and waiting for Ford to sort out this issue,but Vospers got the issue solved and I got a great van to drive around in

great comunication with john, he even come out to me to price my van. greqt service followed by a great van

I went in to Vospers in Truro on a Saturday morning, without making an appointment. I was dealt with by John May. John was exceptional and went through all the options available and was not pushy at all. Very pleased with the service I received from the initial visit to the handover. We purchased a new E Transit Custom. John also organised for the van to be ready for collection, complete with the additional
Items that we had added. Plus the sign writing.
Great service and would definitely recommend.

I recently purchased my Ford Focus from Chris Chapman. Just wanted to say a big thank you. I absolutely love my new car. Chris Chapman and Chris Horlock made the process enjoyable and exciting. They answered all of my questions, kept me up to date and sent me a personalised video of my car on the day I was due to collect. Thank you both!

Very positive experience with Vospers in Turo.

Part ex'd our old MG for a newer one with Charles, all went smoothly. Charles was very refreshing to deal with.
No games, no agressive upselling on the new car, no down valuining the part ex, offered a fair price for both, threw in some extras, and even delivered it to our local branch

Brilliant service from Neil and maya from vospers
Could not of asked for more
Would recommend to all ☺️
Thanks again
S xxxx

John May made every part of buying a new van from him very easy. Never rushed into a sale of something I didn’t want and explained everything I wanted to know about the vehicle both on the phone and in person. A real pleasure to do business with.

From first contact to purchase of our MG HS Trophy Ryan from Vospers MG Exeter was efficient, professional and was obviously extremely knowledgeable regarding all aspects of the MG brand. Ryan explained everything concisely and was always available to answer our questions. The deal agreed for our part exchange was fair and favourable when compared to other offers. In summary, the purchase of our car was a simple and professional transaction and I would recommend Ryan and Vospers to anyone considering purchasing a new or used vehicle.

We recently bought a commercial van from Vospers. We dealt with John May. John was great to deal with and also organised our van to be wrapped also.
We are very happy with our Harbour Holidays Van and the service we received from John May

Unfortunately, I was sold a faulty car. Reported excessive oil usage after 4 months of having the car. They took it back straight away, and in terms of customer service, I couldn't fault them. However, they had my car for 4 months (I did have a courtesy car) and decided the issue had 'righted itself' after driving it for 1200 miles. I trusted them, and took the car back, 3 months later, and several top ups of oil, I decided the car was still not right. I had the car independently checked by a certified MOT tester and it failed the emissions test, and was advised the catalytic converter is failing due to excessive oil consumption (this should be covered in the warranty according to the small print). Vospers plymouth took it back again, and drive it for an hour or so, and decided it was fine. The sales and service team in the ford part were lovely, and did try to help, but the sales managers would not accept the car was faulty and said there was nothing more they could do, even though, just a week before this, they were searching for a replacement vehicle for me due to me not being happy with this one. I took out a loan to pay for this car, and unfortunately, will be spending some time paying this off, and driving a faulty car that will not pass its MOT next month. Would not recommend!

Recently bought a three year old fiesta from Vospers Exeter. Ashley was both helpful and professional throughout. After we had chosen the preferred car, I noticed a small problem with the paintwork at the rear. Ashley raised the matter before I did and arranged for a day in the body shop at a time convenient to us. Good customer service. And the car is lovely.

Fantastic service from this dealership, a special mention to John May who made the whole process easy from start to finish thank you Vospers Truro I will definitely be buying from you again

Brilliant service, Darren was fantastically helpful throughout the entire process, highly recommended

Extremely disapppinted, arranged to have a test drive and pick up car on Wednesday 1st April only to find out they couldn’t tax the vehicle as it was a Motability vehicle with no V5! Document! I had arranged insurance ready to pick up the vehicle! Wasted trip to Plymouth . Will now have to wait 4 to 6 weeks before I can pick up the vehicle! Not very good service at all! This should have been all sorted ready for the customer to collect vehicle!

This place has really gone down hill. The products have been good but the way staff are treated is not good. I recently visited the Plymouth branch and was shocked to hear how management spoke to staff

I have bought a lovely car from Vospers today .. the whole experience was person centred, extremely helpfu, knowledgeable and non pushy. “Carlsberg don’t do used car salesman but if they did they’d be like Mike Jones!”

Booked in for Abarth service. Paid 800 pounds on last one so I was a bit weary of this current service. Greeted by lovely service reception person who was kind and helpful. Collected my car, paid. Drove home. Two days later received a service report with photos advising Urgent repair 'nail in back tyre'! Like are you joking. They released my Abarth from a service and let me drive it around for over 2 days before telling me by text. I see this as neglect plain and simple.

8.4.26 : I will never go back to Vospers.