Caffyns Reviews 

Bought a new vehicle. Josh talked us through the whole Cupra range and options and listened to us

Good service. Parking was a bit difficult.

just popped in to tunbridge wells on a sunday to check out a formentor , dan was very helpful showed me round a new vehicle in the showroom , asked for some figures and ordered one , they were sent over and the deal was done , vehicle was delivered before the end of the month and phone calls to make sure im doing ok with the car , great car and great styling , im loving it so far

I had an awful experience in buying a car from Caffyns it broke down with gearbox failure on the second drive out.
The real problem comes with their customer service which is frankly non existent it took my putting a previous bad review on here to prompt a proper phone call and apology and a small amount of recompense.

I was told lies and had information hidden from me about the car but of course they dispute it.

There is no way i would ever buy a car from Caffyns again.

I have now purchased a new VW Tiguan R line Black edition from JCB VW Tunbridge wells where the service was a world away from Caffyns and it was worth the wait of a couple of months for a great vehicle.

I have already completed 2 surveys about my recent visit. I think that is enough!!

Great car at a fair price. Excellent service.

Regretfully we eventually decided that a tempting used Kamiq at Caffyns Skoda Eastbourne did not quite meet our needs but we received excellent and professional attention throughout from Jack Wilson, who was always helpful, courteous, enthusiastic and patient despite our protracted deliberations.

The worst service I have received from a car dealership. I want to buy a new Audi but get no response from the salesman despite chasing on several occasions

The salesman (Harrison) was friendly, helpful and knowledgeable

Purchased a new EV from Sam who was outstanding from first communication to the day of collection.

Fantastic customer experience.

I was looking to upgrade my car to a bigger SUV so i headed to Caffyns Skoda, Eastbourne. They had the perfect one for me in the trim that i was after. I was approached immediately by Jack, i told him i was interested in the Karoq outside and within 30 mins, i was test driving it. Once back at the dealership, he offered me a drink so we could go through it all and what i found to be such a lovely gesture, was the bunch of flowers i received when i went to collect it to take it home. I mean even the reveal was something. The aftercare is lovely also.

We recently came along to ŠKODA looking for a new car and immediately felt so welcome. We were offered a drink and the team were very personable and helped find us the perfect car for our family. Jack has been wonderful every time we have been to the dealership to facilitate the process of picking up the car and we would highly recommend visiting ŠKODA and would purchase a car from them again in the future.

Everyone was welcoming at Caffyns Goring by Sea. Martin was extremely helpful at every stage of my car purchase. Would highly recommend.

Helpful, knowledgeable and efficient. Sam was a star and as I knew what I wanted made the purchase very straightforward and quick.

Very helpful
Bright was extremely polite and easy to deal with

I had an issue with my new car which was no fault of Caffyns Ashford MG but it was something i could not live with. Ken Ferguson contacted me and we had a very positive conversation of how best to move forwards. I am now waiting to collect a brand new HS Trophy DCT in Red and i am over the moon. This is all down to Ken's patients and understanding and excellent customer service, Thank you Ken

Steve listened to what important to me and he researched what cars were available and in my price range. No hard sell and he found me my perfect car. Caffyns Eastbourne really have exceptional staff their customer service skills are 2nd to none

We recently bought a car from Audi and Ciaran helped us. He was amazing throughout and so so helpful - would highly recommend!

Everyone was very welcoming on arrival. Ciaran helped me find what I was looking for. He provided lots of useful information and was honest about what I would need in a car. Overall a 10/10 experience :)

I’m not someone that usually shares my experience when it has been so negative because I tend to consider the human beings involved in the situation and think about how difficult life can be for us all. That said having received the worst experience in my life with regard to purchasing and trying to rectify an ongoing fault with the vehicle I purchased from Caffyns Eastbourne I am strongly compelled to overlook that, I can only conclude that these people have no human qualities whatsoever. Most of us would think that by approaching a main dealership that we might be treated with respect and courtesy and that we could trust the word of the salesman and the service technicians who represent such organisations. Volvo should really think carefully about continuing to support this group as I can’t see that they represent the values of the manufacturer at all.

I purchased a used Volvo XC90 T8 (2019) in June 2024 from Siraj Choudry and having identified the vehicle and test driven it I noticed a small vibration coming from the steering wheel at higher speeds. I mentioned this and said that without resolution of this issue that I wouldn’t purchase the car. I was promised this was easily dealt with and would be rectified by the time I came to collect the car. I was even told when collecting the car that it had been inspected and was fully resolved. Within the first 200 yards I found that same vibration coming through the steering wheel again. I notified the dealership and they advised me to take it to Volvo Worthing as they were closer to me for further inspection. Having left the car with Volvo Worthing I was told that the front near side wheel had a flat spot and that they would replace the wheel with a new one. How this was missed in the original check of the vehicle or the subsequent assessment of the vibration that I highlighted is anyone’s guess! I duly collected the car and found that once again the vibration was still present and I once again made contact with Volvo Eastbourne and was told that I needed to take it to them for further inspection by a master technician. I duly accepted this request and took the car back. I was told this time that when the wheel was replaced that it wasn’t balanced properly by Volvo Worthing and that this was a quick fix. As you can probably imagine I was starting to get a bit worried at this point that there wasn’t much effort at all going into the exploration of this fault and the full and thorough rectification of it. I mean even the least qualified tyre technician knows to balance the wheels on a car! The wheel was apparently balanced and I was reunited with the car again. Now please try to imagine that I am hopefully optimistic at this point that things have been sorted and I can safely drive the car on dual carriageways and motorways without feeling like I am driving on cobblestones. Unfortunately to my huge frustration once again the vibration returned within a few hundred yards of driving home and I began to wonder whether the master technician had really driven the car at all or was he too busy with more important work to ensure my vehicle was working properly. I once again notified Volvo Eastbourne and was told that I should bring it back again. At this point I was also beginning to count the cost of fuel spent on these pointless journeys and time away from work. Not to mention the growing seed of doubt that I have been sold a plum that they were trying to get rid of and I’m being treated like the mug I obviously appear to be to these people. Once again I returned the vehicle to Volvo Eastbourne to be told that the vehicle now has flat spots on the other three wheels(!) and too much play in the front near side suspension! Yes I am telling you the truth, having had a fault with vibration that has been assessed by two master technicians and a regular technician for 5 months I am now being told that the other wheels have the same problem as the original wheel. Obviously I felt that I had no choice but to begin a complaints procedure and duly followed the instructions on the website. First I received response from Volvo themselves telling me they refused my complaint because it is a used vehicle and it should be covered by the Selekt warranty. They referred my complaint on to Volvo Eastbourne and they picked it up. The first response was to ask to inspect the vehicle again (for the 5th time!) and of course without that taking place they could offer no further assistance. We are a one car family of 5 so the car is pretty crucial to our shared daily lives and it takes a little organisation to find a suitable time where we can traipse across to Eastbourne for yet another master inspection by these people. The car though must have known that another journey to Eastbourne was on the horizon and it decided to break down during a short journey to the beach….