Order never arrived. Emailed 3 times. Never responded. Took the money and ran. Scam company - do not order from them.
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Lees wat reviewers zeggen
I do appreciate that Calissa took many effort to ship my products I ordered to Germany. There were many problems while shipping, Calissa team helped me to change another trustworthy shipping company a... Toon meer
I ordered a number of products all of which were of great quality. The calm balm with lavender has benefited my elderly father not only with a moisture barrier but the benefits of lavender helps kee... Toon meer
Unfortunately my eyebrow powder arrived broken & crumbled in its packaging. Nothing else in the box was broken & it was well packaged so I’m assuming it was broken before it left the warehouse but was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Schoonheidswinkel
- Cosmetische producten leverancier
- Haarproductenwinkel
- Gezondheids- en schoonheidsartikelen winkel
Informatie afkomstig van verschillende externe bronnen
Looking for a beauty fix in a flash? You've come to the right place. We believe in beauty made easy and fabulous made fuss-free. Welcome to Calissa. Your beauty. Your way.
Contactgegevens
Verenigd Koninkrijk
- 03300 883765
- help@calissa.com
- www.calissa.com
3,1
Gemiddeld
479 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic service with quick postage to
Fantastic service with quick postage to Australia. Love my new hair brushes and will definitely buy from you again. Many thanks.
29 januari 2021
Great experience
Excellent price, fast shipping and will definitely order again! I loved the extras I got with my order. Thank you.
29 januari 2021
Thrilled with my purchase
Really happy with my purchase. Would definately order from calissa again!
29 januari 2021
Excellent price and customer service
29 januari 2021
item has not been delivered
29 januari 2021
Antwoord van Calissa
Hi Carmen,
I am sorry your order hasn't arrived yet, I've sent you an email to try and fix the situation.
Looking forward to hearing from you,
Kind Regards,
David.
Customer Service.
Good products and service, long delivery time and beware of customs
Update 01.01.21
Calissa refunded the full fees to me.
Over all excellent service!
Thank you for the support.
Update 29.01.21:
Order arrived today after 16 days. The product is excellent, also the Service and Communication.
Be aware, that now you have to pay toll, because of the Brexit.
My first and last order. Postage from China is faster than Calissa‘s logistic Partner Landmark Global.
Still waiting for my parcel, tracking stopped after a few days. Will press charges against this shop.
27 januari 2021
Review zonder uitnodiging
Antwoord van Calissa
Hi Michael Hofer,
Thank you for contacting us via TrustPilot, we're very sorry your order hasn't arrive yet.
Your order was dispatched on the 14 Jan with tracking number LE119289176BE which you can follow on https://landmarkglobal.com/en_GB/
We are a UK based company so our delivery estimate for your order is from 21st of Jan to 4th of Feb.
If you click "Full Event History" you can see the latest update is "Arrival from abroad Fri, 22 Jan, 15:21 GMT Germany" which means it's still on it's way to you in the Germany Postal Service.
If, for some reason, your order doesn’t arrive within these dates then please get in touch and we will be happy to find a solution.
We'd be happy to help you out, I've popped you an email to help resolve the issue.
If you could get back to us, we would be happy to fix this problem as quickly as possible.
Looking forward to hearing from you,
David.
Customer Service
Love the product I ordered
Love the product I ordered, I regret not paying for tracking because the product did take more than 30 days to arrive l, but that can be expected from overseas shipping right now.
22 januari 2021
Slow delivery but great customer support
When the item I ordered did not arrive within the stated timeframe (I did not pay for tracking), I contacted customer support and they were quick to resend the item, which still arrived late, but got here nonetheless. Great service otherwise, and the product came as expected!
21 januari 2021
Best customer service experience ever
Best customer service experience ever! I had purchased some hair products and inputted the incorrect post code on the website so that the parcel was sent to the wrong address. They resent it to me at their own expenses. David really showed how important is the customer for them and also offered an additional 15% discount for future purchases. From now on I will just buy from them, no other websites!
Monica
4 januari 2021
Review zonder uitnodiging
Tracking info wasn’t all that accurate…
Tracking info wasn’t all that accurate but order only took about 3 weeks. Product is exactly what I expected and prices are great!
2 januari 2021
good assortment of Brand and products
good assortment of Brand and products. Competitive price, good customers service and updates on shipping. Will continue to shop here
22 december 2020
Very happy with my product and the fast…
Very happy with my product and the fast and efficient delivery. Thank you
22 november 2020
great dispatch and service rendered…
great dispatch and service rendered with beautiful products.
Thank you so much for all this.
Best
Connie
20 november 2020
Amazing product really happy with what…
Amazing product really happy with what I ordered and when i had enquires you all really helped with that so thank you!
15 november 2020
Transaction au top
Transaction au top, rapide, avec suivi.
Je recommande.
14 november 2020
Review zonder uitnodiging
Considering COVID times delivery was…
Considering COVID times delivery was reasonably good.
Happy with my purchase thanks
13 november 2020
Would purchase from them again!
Although my package arrived a bit late I think that was simply due to COVID set backs and it only came about a week late which isn’t long anyway. However when it did arrive it was in perfect shape and the brush I got (Denman Brush) works incredibly well. Overall extremely happy with this purchase.
13 november 2020
Came really quickly and the products…
Came really quickly and the products are good quality.
13 november 2020
Excellent product
Excellent product! Quick ship and very well packed.
Highly recommended!
13 november 2020
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