Prior to taking out a new mortgage with The Cambridge we paid off a lump sum of what was owed, as agreed. I was surprised to see that the amount then taken for the first instalment of our new mortgag... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Unlike some of the bigger mortgage lenders, I have always found The Cambridge Building Society to be one of the more friendly societies….a lender for the people. I've recently had a change in circumst... Toon meer
From our first call to the Cambridge Building Society to the final one when our re-mortgage was completed, the service they provided was top class. Our mortgage adviser Emerson was extremely helpfu... Toon meer
Very disappointed that this company let us pay £275 for a valuation on a flat that has fully remediated cladding but no EWS1 form yet (wait times for this are long). They knew this before the valuatio... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Cambridge is an independent, mutual society which has been integral to the community for 175 years. Our purpose hasn't changed since 1850 and it won't for years to come. We help people have a home and provide a safe place for people's hard-earned savings. When you choose to save or take out a mortgage with us, you become more than just our customer – you become a member of The Cambridge. This means you have a say in how we are managed and how we choose to give back to your community.
Contactgegevens
51 Newmarket Road, CB5 8EG, Cambridge, Verenigd Koninkrijk
- 0345 601 3344
- thecambridge@cambridgebs.co.uk
- www.cambridgebs.co.uk
2,9
Gemiddeld
29 reviews
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Avoid ! Awful service
Avoid !! Awful service. Have regular savings which they not willing to increase rate like so many other building societies do. Went to open another savings account and screen just keeps coming up with error codes. They can't be bothered to call or email me. Lazy unprofessional. Would not recommend.
27 september 2022
Review zonder uitnodiging
I must recommended your entire team at…
I must recommended your entire team at the Bar Hill branch.
Particularly Ali who went above and beyond recently with help and advice regarding my mother's bereavement affairs.
Ali showed genuine concern and provided us with the best advice. Very much appreciated by us. Thank you.
Chris. France.
26 juli 2022
Review zonder uitnodiging
Amateurish and Unhelpful
A 3 year bond in conjunction with my grandson is soon to mature. At rather short notice I have received a letter concerning options on maturity. One option being to ring to discuss what options are available. The letter emphasises that it is helpful to discuss matter with a "Savings Expert". The letter goes on to say "contact us today" Rather surprised on ringing Cambridge to be told that the letter is a general letter not relevant to the bond and that it is not possible to discuss this via a phone call.
Also tried live chat which is not working and neither is feedback at the end of a phone call.
13 juni 2022
Review zonder uitnodiging
A great bank
A great bank, and the staff are very polite and helpful.
4 maart 2022
Review zonder uitnodiging
Rescued by Customer Services
I made the mistake of handing two large Cambridge Building Society cheques into the Post Office to credit my bank account. Two working days later they had not arrived even as a pending transaction. All I had from the Post Office was a slip saying I had used their service! Customer Services at Head Office responded to my request for help within the hour and arranged not only to stop the cheques but then to transfer the funds to my account direct. I had not known they could pay direct and a new counter clerk at a local branch was to blame for that. Absolutely outstanding service and now I can sleep tonight.
11 januari 2022
Review zonder uitnodiging
Arrogant staff a big problem!
Had to call this company today due to a company issue; i have never in my life been spoken to in such an obnoxious arrogant manner by the female who answered the call. I was so angry i hung up the phone. There are ways of speaking to people and this is not it; training needed Cambridge; urgently!
13 mei 2021
Review zonder uitnodiging
Cambridge Building Society Shelford
Cambridge Building Society Shelford. This is a wonderful building society. helpful staff and great products. I recently opened up two accounts here with the help of a staff member named, Helen. A patient kind lady, who was well knowledge on all accounts. She explained things thoroughly to me, as I can be a little slow on the uptake. She is a credit to the company and will recommend this branch to all my friends and family.
15 april 2021
Review zonder uitnodiging
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