Newcastle Building Society Reviews 341

Exceptional customer service handled by your call handler
A pleasure to deal with a company that takes time and listens to it its customers without rushing.

The staff couldn’t be more helpful and went above and beyond to ensure I felt comfortable and confident with using my internet account - well done Newcastle Building Society- your customer service is excellent

I have been waiting on a withdrawal from my account since 27th April and the entire process has been a complete nightmare. Every single response takes multiple days, so what should be straightforward has been dragged out for weeks.

I’ve been made to jump through every possible hoop. Despite having a secure online account with an option to update personal details, any changes simply sit as “processing” before reverting back with no notification or explanation whatsoever. Be very wary of this.

I was then asked to send HARD COPIES of my ID, proof of address and bank statements through the post, only to be told they then needed additional time to “scan” the documents before sending out some sort of verification code. The whole system feels completely outdated and unnecessarily overcomplicated.

Communication has been terrible throughout and it genuinely feels like the process is designed to make withdrawing your own money as difficult and time-consuming as possible.

After 6-7 years as a customer, I’ve now requested that they withdraw all remaining funds and close my account entirely. Absolutely shocking experience. Avoid at all costs.

All staff helpful friendly and professional, lots of good advice
Gosforth branch.

The staff were very informative and helpful. Nothing was too much bother. A great experience.

Time and time again Newcastle mortgages have been supportive, understanding and going beyond duty.
Its been a difficult time but thanks to Joanne at support shes really helped and cannot thank her Mark and the rest of the team. I will not be going with any other company.

Simple instructions and process to complete my online request. Unlike some financial institutions who make a withdrawal as difficult as possible, this was straightforward and sent confirmation almost immediately.

I have been with NBS for about 4 years now and have been satisfied with my dealings both in house/ face to face and on line. I use the Whickham branch. The fact that this is the only building society/ bank in Whickham tells you everything. Competitive rates and good financial products. I would not hesitate to recommend them.

We regularly use Cramlington branch of Newcastle Building Society, always made to feel welcome, unlike banks these days who do their best to discourage visits to branch. Staff here are knowledgeable ,efficient & friendly. An asset to the business.

It was so easy to set up my ISA account and the interest rate is pretty good too, I may transfer over my other ISA’s to benefit from a slightly higher interest rate than other providers

I have worked with Newcastle Building Society for some time now, and they consistently provide excellent products, good service, and competitive rates compared to larger high street lenders. I would highly recommend them and encourage other advisors to consider using the

I was having to get a new deal as my 5 year fixed rate had come to an end unfortunately shortly after Trump caused war in the Middle East but Richard was able to help me work out the best available option for us with good humour, empathy and good clear information

Unrivaled service. Informative, helpful & understanding WELL DONE

Warm and friendly …. Always extremely helpful … always offer great advice … love on my doorstep ….easy access if required …

The service was very professional and efficient.Amy was well briefed on our requirements and asked questions to clarify our wishes and was quick to state the best course of take

Just cannot fault this company in any shape or form.

Lender with fantastic criteria to assist higher income & longer term requirements. Thank you to Linzi-Ann & the team!

The service/advice provider was dressed immaculately, friendly, informative & met all of my requirements promptly.

I’ve been a customer of Newcastle BS for couple of years and previously found their rates and service quite good.

However, it’s disappointing to see that some of their best rates are now only being offered to selected customers i.e. those in local areas.

As an existing customer, it doesn’t feel fair that better deals are not available to everyone. This approach makes loyal customers feel overlooked.

07.03.2026
Re: More details

In 2026, there’s no reason why offers like
6 Month Variable Saver (Issue 4) 4.15%, should be restricted to physical branches only. With all the advancements in technology and digital banking, its outdated to expect customers to travel long distances just to open an account in order to get a good deal.

Offering these deals online would not only be more convenient, but also more inclusive, allowing all customers, regardless of location, to benefit equally from the best rates.

I’d like to see Newcastle BS reconsider this approach and make their best offers available to all customers, online and in branch. It would go a long way in showing that they truly value all their customers, not just those in certain areas. Thank you.