Newcastle Building Society Reviews 

One star is being generous. Just want rid of this BS but their administrative procedures are terrible.

Lovely atmosphere when you go in and staff so keen to help in a professional and friendly way . Also felt it part of local community with the info around the reception room.

Friendly and efficient service from all the staff in Knaresborough branch. It is lovely to be able to actually talk to a real person .

I have wasted hours simply trying to revive an account they made dormant. Same names at same address - should be easy enough. The hoops they made me jump through are ridiculous. I took driving license into their Carlisle branch and they wrote to me saying they photocopy was unclear. THEIR OWN PHOTO COPY DONE BY THEIR OWN STAFF. Several other stupid mistakes. They are very hard work.

Have been with Newcastle Building Society for a number of years and cannot speak too highly of the staff at the Consett branch.
My business with them today was dealt with the usual friendliness and efficiency even though I had omitted to book an appointment.
In these days of bank closures it is reassuring to be able to have face to face discussions with friendly people who are genuinely interested in your financial needs.

Always friendly, helpful and professional. Time is taken with each customer to provide the appropriate servive. Overall, an excellent service.

I received my first account information letter from Newcastle B/S; it contained an account number and a reference number. I became a bit confused about which was which and went to my local branch to enquire. I was greeted adequately, and when I asked if I could sit down, I received a curt yes. The official came over to me, standing above me like a praying mantis, and I explained the issue I was facing. I told her that the account number and the reference number were confusing for me. To cut a long story short, she spoke to me as if I were five years old; she was so patronising that the following day, I cancelled my account and returned the money to the original bank.

I had a problem which was sorted out without any fuss.

This Building society cares about its members 👍

staff welcome. Clear explanations and speedy service

I recently had a fixed rate ISA here but wanted to transfer it to another provider. It was made confusing by the fact the new provider refused to respect my wishes to only transfer when that ISA matured (like most do), so I got in touch with Newcastle to ask them to handle that and they did. This was really appreciated, and they transferred the ISA the day after it matured. Thank you

Just had one of the best online support experiences from an extraordinarily patient professional called Mary.
I am awful at online anything and have been avoiding the rigamarole of purchasing a new ISA, having not properly set up my online account when instructed to do so by mail. Mary very patiently took me through the process, at all times being good humoured and supportive, and got my online account properly set up and helped me with the purchasing of my ISA. Faultless. Brilliant support. Thanks

Excellent efficient and friendly service. Well run Branch and nice to have an alternative people business to online

A lady walking me slowly through the investment account maturity process which meant a lot. Heard every word clearly. A nice change.

Melanie at Newcastle Building Society, South Shields was friendly, informative and sorted our requests efficiently.

I have been helped today i can not tell you how far this person went to see me right today 100 % Fantastic could not ask for any better so thank you Laura Moorhead 5* from me

Everything explained on investment good advice in the current clumate

My situation was handled in a friendly and professional manner to my complete satisfaction.

Team at Alnwick very friendly and informative. Have full confidence. Make any transactions simple and they take place without issue. Good advice and explanations.

Been a customer for over a decade and have always had very good service at both Darlington and Barnard Castle branches, staff are always polite, cheerful and helpful. Very competitive high street products. Online and phone services faultless too. Hope their high street presence continues. Never experienced any of the negative comments some others have left.