Newcastle Building Society Reviews 

I was having to get a new deal as my 5 year fixed rate had come to an end unfortunately shortly after Trump caused war in the Middle East but Richard was able to help me work out the best available option for us with good humour, empathy and good clear information

Unrivaled service. Informative, helpful & understanding WELL DONE

Warm and friendly …. Always extremely helpful … always offer great advice … love on my doorstep ….easy access if required …

The service was very professional and efficient.Amy was well briefed on our requirements and asked questions to clarify our wishes and was quick to state the best course of take

Just cannot fault this company in any shape or form.

Lender with fantastic criteria to assist higher income & longer term requirements. Thank you to Linzi-Ann & the team!

The service/advice provider was dressed immaculately, friendly, informative & met all of my requirements promptly.

I’ve been a customer of Newcastle BS for couple of years and previously found their rates and service quite good.

However, it’s disappointing to see that some of their best rates are now only being offered to selected customers i.e. those in local areas.

As an existing customer, it doesn’t feel fair that better deals are not available to everyone. This approach makes loyal customers feel overlooked.

07.03.2026
Re: More details

In 2026, there’s no reason why offers like
6 Month Variable Saver (Issue 4) 4.15%, should be restricted to physical branches only. With all the advancements in technology and digital banking, its outdated to expect customers to travel long distances just to open an account in order to get a good deal.

Offering these deals online would not only be more convenient, but also more inclusive, allowing all customers, regardless of location, to benefit equally from the best rates.

I’d like to see Newcastle BS reconsider this approach and make their best offers available to all customers, online and in branch. It would go a long way in showing that they truly value all their customers, not just those in certain areas. Thank you.

The staff are very polite and friendly and dealt with my requests very efficiently. I would recommend the Knaresbrough branch to anyone wanting a Building Society account.

Terrible building society - avoid at all costs

Trying to communicate with them regarding my elderly father's LPA is a nightmare. Cannot speak to anyone, every email I send gets a reply 4 days later! They sent out paper forms with those tiny character boxes that need posting back - in 2026 hello? Completed the form and posted with the accurate address and...lost!? Aagh!

The staff are always there for assistance if needed.they are freindly and even my dog loves them

Fantastic service lovely staff they went above and beyond to help me. Thank you so much xx

Recently opened a Lifetime ISA with Newcastle after a bad experience at Skipton and found the process easy, intuitive and straightforward. Mobile app activated and seems easy to use, deposits accepted quickly and service over the phone has been friendly and knowledgeable. I’d highly recommend Newcastle so far.

I want to personally thank Helen Slaughter and Sophie Allison both from the Newcastle Building Society for their exceptional good conduct and indebt knowledge of the company product, they both deserve a promotion, they will help you understand and navigate the process of obtaining a mortgage with smiles, they have positive attitude and are never upset when you ask many questions or ask them to repeat something for clearer understanding, guys ask for this two great women whenever you call Newcastle Building Society they are the best of the best.

You can open an account online but don't walk into Gosforth branch & expect it to happen without an appointment. Even though, the 2 customer service faced staff, had no customers in sight.
Could've been done in a couple of minutes & after all, it's 2025.& not the dark ages.
Their no can do attitude has left me wondering, where should I invest next

If you ever want to experience what banking would've felt like in 1066, look no further than Newcastle Building Society.

All of this chaos — and I mean full-blown sitcom-level chaos — happened over £1.75.

I asked them to reconcile an address issue on my account. They treated this request like I’d asked them to launch a rocket from Gosforth to the moon.
Not only did nothing get fixed, but they somehow made the problem more confusing, which I didn’t think was physically possible.

I requested a simple statement to clarify my £1.75 situation. Apparently that was too much.
Even when I warned them that the next step could involve the finacial ombudsaman, they still couldn’t be bothered. I think the computers went for a lie-down.

Their complaints department? Imagine a medieval castle surrounded by a moat, except instead of archers, it’s staffed by people whose only skill is selective reading.
Letters to the Chief Executive must travel through some sort of complaint-deflecting forcefield because the important points never make it to the other side.

And the best part?
Someone once told me years ago:

"Don’t waste your time with Newcastle Building Society. Their technology is from the Dark Ages and their customer service is worse."

I thought that was an exaggeration.
No. I can now confirm it’s a factual documentary.

So yes — after weeks of hassle, confusion, and technological time travel, all over £1.75, I can proudly say:

This is the most expensive £1.75 laugh I’ve ever had.

Matty has been amazing to have on hand throughout mortgage application, answering any queries I’ve had and supporting me throughout the experience.

The reception I received from the staff in welcoming a new customer

Newcastle Building staff always do everything in their power to help their customers