CamelBak Reviews 75

Awful customer service particularly if you are blessed with Ophélie, they don't know their product specs and when your order goes missing they are pitifully slow responding and issuing a refund. Good kit but order from third parties as camelbak as sellers as next to useless.

The best waterbottles! Been using the squeeze bottles for years

I would like to preface this review of Camelbak by firstly saying the original issue with my order was caused by Hermes however Camelbak have a share of the blame in the follow-up dealings I had with them. To make it clear this was a genuine order, my order no. was #129586. I dealt with Ophelie and my customer request was RR11585.

I placed an order on the 17th November for a 1L Chute bottle and a Limited Edition UTMB version of the Horizon Tumbler. I was very keen on the tumbler and this was the main reason for my purchase. I paid the frankly extortionate price of £5.95 for express delivery. A few days passed and I hadn't received any dispatch notice from Camelbak at all, wondering what was going on I checked the order page to find that it had, it gave me a tracking code but no details on what company that tracking code was for. Eventually after multiple attempts I found it was a tracking code for Hermes and it said there had been an issue with my order. I waited until the 22nd November to contact Camelbak, I got my first response from them on the 23rd to apologise and that they would look into contacting Hermes and refund me my delivery charge, frustrated but relatively happy that they were doing whatever they could and that I was no longer paying for a delivery that hadn't come in those timescales I left them alone to make contact.

When I hadn't heard back by the 26th and with no update from Hermes I once again contacted Camelbak suggesting that the parcel was likely lost and that in my opinion the best route forward would be to resend me my order and take up reclaiming the original parcel from Hermes in their time to halt any further delays. Ophelie came back to me the same day to apologise and that they would come back with a resolution by the end of the 26th or on the 29th latest.

On the 29th, Camelbak offered me a full refund, or to do what I asked them to do on the 26th and resend me my items. As I actually wanted the items I asked them to resend the items. I then got an email on the 27th confirming that there were 3 UTMB Horizon Tumblers in stock yet the colour of the Chute bottle I ordered was no longer in stock and would I accept a different colour, I responded less than 2 minutes later to confirm I would accept another colour and that I was glad the tumbler was still in stock as that was what I wanted most.

Just over 24 hours later I get a further email from Ophelie to now tell me that the Horizon Tumbler was no longer in stock and would I accept a non UTMB version. To say I am frustrated is an understatement, I appreciate Hermes caused the initial problems but if Camelbak choose to use a useless courier company they must share the blame, likewise they have failed to deliver on anything I've ordered and now I have no choice but to either accept substitutes I don't want or demand my money back. At the point it is 14 days since I placed my order and I will not be receiving it and now must try and get my money back. Camelbaks customer service leaves a lot to be desired.

When you pay for a premium product you expect a certain level of service to come with it and that is not what I've received. Responses from Camelbak on all occasions but one were usually a day after I messaged.

I will in all likelihood never order direct from them again and if I do get one of their products in the future it would be through a more trustworthy 3rd party reseller. The worst part is had I taken the full refund when it was offered to me I could have placed a new order and likely received the goods I wanted by now. Instead someone who has placed their order after me will get to enjoy goods that should have been mine due to Camelbak not holding back the product I told them I wanted 2 days prior. A shambolic experience all round and incredibly disappointing.

They do not honour there guarantees/warranty do not buy.
Not even a reply to let me know they will not send me a new lid.....

Do not buy camalbak....

I wrote to camelbak about my water bottle teat for my podium bottle teat being dirty inside and even dish washer not getting it clean.
They did fob me off at the start but when I spoke about legionnaire's disease they were more helpful and passed me on to international warranty's
Zyrofisher was there agent and they and Ophélie were only too happy to send me two new teats,
I thought that was service...
Thank you Ophélie

I had to fight so really deserve 4 stars but they need a bit of help on reviews

My Order was cancelled without having any email or message!
I found the order hasn't been updated for a long time, so I sent an email to the "Contact Us" mail on their web. The person replied me saying the order was in process and let me wait. I replied the mail and asked when the order could be shipped, no one answers me any more.

No updates after that. So I sent another mail again to the "Contact Us" mail address.

This time, the person replied me just said the order was cancelled.
Before that, I did't receive any message from this web telling me the order cancelled!!!

If I don't send mail, I will never know the order cancelled????

Is this an apporiate way to work with a new customer???

The worst shop I've ever seen!!!

I'm super frustrated! My fiance loves these bottles so I ordered him one. I bought the wrong one so I canceled it right after the purchase went through! Customer service emailed me back and said it was canceled. 3 days later the money has been taken out of my account. I called and they said it's already been shipped but when I go to their website to do a refund it tells me "item has not shipped yet". I'm very disappointed and will not be buying from them again.

made a claim with camelbak uk ,only to be told to take it up with there distributor 6 weeks later, completely useless service, top prices for no service from these people, won't be buying another.

I bought a Camelbak mini running rucksack in 2008 to use in marathon training. I ended up wearing it to run the marathon. I then used it to train and run two further marathons. Twelve years later and I still use that little bag almost daily. It has been one of the best sports accessories I’ve ever purchased.

Bought a Camelbak Charge a few years ago. Generally it was fine but then the reservior split.

At this point it seems that they no longer make that backpack nor the resorviors that fit it so I'm unable to source a replacement.

I contact their support hoping that the lifetime warranty meant that they continued to provide parts. They confirmed that they do not.

They offered a discount to purchase a newer model but didn't say for how much. To be honest I'm just annoyed about the waste so don't want to buy anything from them again. I'd hoped the pack would last longer than this.

So if your product fails you should hope that it fails before Camelbak release a new range.

"Got your bak" really means: "We could care less after we have your money."
The grossly overpriced Omega is not only fiddly, but the bite valve broke after only a few uses.
Contacting them will send you on MONTHS of BS, only to end up emptyhanded.
Substandard products at premium prices -- after dealing with them since early MAY to get them to help me, I conclude: It would be easier to care for a live camel than deal with this company.

"Got your bak" is worthless. My bite valve broke after a few months and i contacted the camelbak warranty "submit your claim" form.
I heard nothing back despite repeated emails to their warranty email address.
Don't buy from this company - their warranty is worthless and they are selling substandard products at a premium price that they aren't prepared to backup.

Awesome store! I will order more soon. Excellent customer service!

Love my camelbak backpack - compact, useful, super portable

Awesome products. Love! Huge fan of CamelBak products.