Car and Van Discount Reviews 

138
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

A fantastic hassle free way to purchase a new vehicle, at a great price too. From the initial phone call to having the car delivered has been nothing but great service.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Took delivery of my new Citroen C5 Aircross today, everything went smoothly with delivery on time. This is the second time I've bought a car through Niel who as before has been on hand to help with a... Toon meer

Beoordeeld met 5 van de 5 sterren

I recently completed the purchase of a brand new Skoda Octavia VRS Estate with car and can discount. I was a bit apprehensive about finalising the deal, as had read some scare mongering online... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic service cannot fault Michael at Car and Van Discount Centre all phone calls returned promptly and questions answered fully. Van arrived as ordered and my old van collected - no pr... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autodealer

Informatie afkomstig van verschillende externe bronnen

Nationwide Suppliers of Heavily Discounted New Cars And Vans


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

138 reviews

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4,9

Alle reviews

(138)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Amazing in communication and service

Bought a Rav4. I was initially bit nervous to go ahead with my purchase, although discount was super good.
Really appreciate Mr Michael Lawless, for his patience and prompt responses. He is very genuine and straightforward person, very helpful.
Delivery on time. In short very happy Customer..

15 september 2020
Review zonder uitnodiging
Logo Car and Van Discount

Antwoord van Car and Van Discount

Thanks Tiss.

Beoordeeld met 5 van de 5 sterren

Excellent Service

Would highly recommend them, our car was collected in part exchange & our new car delivered on the same day, excellent service at an extremely competitive price. A special thank you to Michael, who was always available to answer any queries and has a great sense of humour. Thank you Car and van discount.

10 september 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thank you Linda.

Beoordeeld met 5 van de 5 sterren

No problems at all with the transaction…

No problems at all with the transaction apart from delays caused by the pandemic and outside of the companies control. Was told of delivery date and car arrived as scheduled.

8 september 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thank you John.

Beoordeeld met 5 van de 5 sterren

Very easy to deal with

Very easy to deal with, being able to sign documents digitally saves a lot of time. Very good communications and an excellent price as well.

3 september 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thank you Rhys.

Beoordeeld met 5 van de 5 sterren

Renault kadjar

First time I have bought a car this way,but it was very simple and straightforward.
Was kept informed all the way through the process until the car was delivered to my door.
I would use this company again.

3 september 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thank you Graeme. Hope you are enjoying the car.

Beoordeeld met 5 van de 5 sterren

EXCELLENT

Excellent price, service and delivery. Car arrived in the UK in early August but Mick was able to delay delivery until 1 Sept so I could have the 70 number plate. Thank you for all your help.

1 september 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thank you. Enjoy !

Beoordeeld met 5 van de 5 sterren

Excellent customer service

I have worked in the motor trade most of my life. I have had exceptional service from two companies. One is Car and Van Discount. Michael has been easy to deal with, and has answered any questions quickly. His sense of humour was severely tested by my decision to apply for an interest free loan from the Energy Saving Trust in Scotland. They turned out to be an absolute nightmare to deal with. I would certainly use this company again.

23 juli 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thank you, much appreciated.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Very good reactivity from the sales team and clear communication. I am pleased with the transaction and everything was delivered as expected.

15 juli 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thank you Eric for your review and your business.

Beoordeeld met 5 van de 5 sterren

Waoh!!!

Waoh!!!! great service and speedy delivery. Mick was really professional and straight forward. Excellent service before and after purchase. Thanks alot.will 100% recommend.

2 juli 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thank you for your business and the review.

Beoordeeld met 5 van de 5 sterren

Thank you Car and Van Discount

I have bought my new Nissan Qashqai from Car and Van Discount. Mic was very polite and he answered all my questions very nicely. The price is also heavily discounted. I spoke to number of dealers but they could not match the price Car and Van Discount offered. Thank you very much to Mic for your help and support to make my car purchase very smooth.

29 juni 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thank you Dharmesh, it was a pleasure.

Beoordeeld met 5 van de 5 sterren

Really straightforward

Really straightforward, all done from my desk. Money handled securely, via credit card and debit, with immediate Worldpay receipt. Even during lockdown, good response to phone calls, with quick response if a call back needed. That's refreshing!
Car arrived on time from major dealer. Price was extremely competitive - 3-4K below market offering generally.

11 juni 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thanks David.

Beoordeeld met 5 van de 5 sterren

Geniune buyer

Geniune buyer, 55 years old, saw a car online and thought thats a good price, so phoned up and spoke to the most helpful "Mick" Asked several thousand questions which were all answered to my satisfaction then said I would think about it, I was under "no you must buy it now" pressure, unlike other sellers. Mulled it over for a week before deciding, phoned up and said I would buy it. The car I had chosen was out of stock now in the colour I wanted. However Mick persevered and got me the last remaining one in the spec and colour I wanted.. Happy days. I put a deposit down and arranged delivery (unfortunately on the very day lockdown was implemented, so didn`t happen ) Yesterday, my brand new Qashqai was delivered, and my old car taken as PX. The most painless major purchase done without any hassle at all, even the delivery guys were really polite and observed the distancing protocols. Basically, a perfect transaction, and one very happy buyer, who would happily recommend this company to anyone. Thank you Mick especially for all your help!

1 mei 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thank you for your purchase and review Chris. Stay safe and well.

Beoordeeld met 5 van de 5 sterren

Car delivered as promised

Car delivered as promised, everything in order, would recommend to family and friends.

30 maart 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thanks Jayne, enjoy the new car.

Beoordeeld met 5 van de 5 sterren

Pleasure buying my car from this…

Pleasure buying my car from this business.
Great Price, Great communication.
Car delivered to my door.
Easy peasy lemon squezy.
Will use again.

12 maart 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

Thank you for your comments and your business.

Beoordeeld met 1 van de 5 sterren

Time and money waste

Time and money waste
Over the course of 4 months I was told numerous excuses and signed two "contracts" that never delivered the car. More that 80 emails and dozen of phone calls. It was a real nightmare. At the end I bought the car from another company and got it delivered in 3 weeks time.

For clarity there were no evidence for damage on transit so maybe sold for a higher price.

There was a second order made but even that was not delivered after 2 months.

Btw: ratings on this site are largly overstated as bad reviews get removed. Look elsewhere for unbiased reviews.

7 maart 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

We apologise for any inconvenience caused and not being able to supply you with the car you ordered. As you are aware your car was damaged in transit from the factory to the UK and an exact replacement car could not be sourced in the time frame required. This is an unfortunate incident, and one that thankfully does not occur frequently, but obviously out of our control. On rare occasions vehicles can be damaged in transit, mostly very light damage which is easily repairable, but on this occasion the damage was so extensive that the manufacturer decided to return the car to the factory, hence no photographic evidence could be provided. We are certainly not in the habit of re-selling customer ordered cars for higher prices, as they have to be sold to the original person on the order form. The manufacturer did offer an alternative car which you accepted and signed a second order form, but when the car arrived with the dealer it was not of the original specification and therefore declined. This of course is regrettable, but we can only convey the information we are given.

Reviews on this site are monitored and if they contravene Trustpilot regulations, or the reviewer cannot be identified despite being contacted by ourselves, then the review will be reported and if necessary removed at Trustpilots discression and not by ourselves. This is the third one star review you have posted, under three different profiles and not once using your actual name. We cannot apologise enough for your very rare bad experience, but hope that now your review has been published both parties can have closure.

Beoordeeld met 1 van de 5 sterren

Terrible Experience

Car and Van Discount (also known as Cort Vehicle Contracts) did not explain or discuss with me during the sales process that the car I was buying was "pre-registered". I had not actually heard of pre-registered vehicles before and so only after the car was delivered faulty did I find out that I am not the registered keeper for the first 11 months. The only way they informed me it was pre-registered was in the additional information section of the quote and contract. They did not discuss or explain this during any conversations. My car is registered to a company called Interguide Group. One which I had not been told about or heard of previously. This meant that my insurance was not valid and I had to pay to get it changed. In addition to this, the car arrived 4 weeks later than estimated. To make matters worse, it also did not arrive on the day it was scheduled to be delivered, having taken the day off work. As a result I had to hire a car from an external company to cover the time I was car-less. Car and Van Discount told me that it had been delayed because the pre-delivery checks had not been completed in time. But when I received the car, the pre-delivery check form had been signed off a week previously. When the car was eventually delivered, it arrived faulty and I am now having to take it to a local dealer to be fixed. I have complained to Car and Van Discount but they fail to accept any responsibility whatsoever. So in summary the car was delivered late, faulty and isn’t registered to me.

4 februari 2020
Review zonder uitnodiging
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Antwoord van Car and Van Discount

This is a totally unfair review, which does not represent the facts and will be reported to Trustpilot. We have replied to Mr Robinsons correspondence this morning, once again explaining to him that the original quotation we sent to him stated that the car would be pre-registered and that the order form he signed also stated the same, therefore we are at a loss as to why he is now complaining. Copies of which were also sent to him again. The information on these documents is very clear and in no way hidden. To say that you had not heard of pre-registered vehicles before is in fact incorrect, as in your correspondence this morning you state that "my intention was always to buy a new car, not a pre-registered one", therefore you had heard of the term. The car was delivered later than expected, but this was due to delays over the Christmas period, which you were made aware of, however you did state in previous correspondence that you expected January delivery as you wanted to take advantage of a 2020 registration. When we were made aware that the car could not be delivered on the agreed day we offered to cover the cost of a hire car over the weekend, but you declined this. Regarding the fault on your car ( the sunroof is slightly out of line ) it is regrettable that this was not noticed at the pre-delivery inspection, but will be attended to free of charge under warranty as advised. We have at no point been dishonest, as stated above all information was provided to you at the point of quotation and order. As for the appalling customer service, offering to pay for a hire car over the weekend as your car had to be delivered on the Monday rather than the Friday and responding immediately to any correspondence is an unfair and defamatory comment. Finally, all our reviews are confirmed by Trustpilot as genuine.

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