My equipment arrived promptly Prompt & friendly response when testing Reassurance when my pendant picked up a random phone call unconnected to me.This occurred twice over a w/end,so your respond... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Just contacted the Carelink helpline to ask about a fall my Mum had which did not trigger the alarm. I spoke to Tom who was very helpful in explaining the 6-second rule and gave me some good advice on... Toon meer
Kelly the young lady who dealt with me was exceptional. I wanted to upgrade to the new digital system & told her that I had done some research & found a much cheaper product & would go with the other... Toon meer
Bedrijf heeft geantwoord
There was many problems on receipt of replacement box which was faulty. However a further replacement was sent with out delay and all went smoothly and security was again on board. The engineer was in... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life. Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.
Contactgegevens
Verenigd Koninkrijk
- 0800 0076 247
- hello@carelink24.org
- www.carelink24.org
4,3
Uitstekend
595 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
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All good !
Easy to order, quick delivery, simple to set up & test. Good value & excellent service.
4 november 2022
Base unit battery failed
Base unit battery failed, ordered a replacement never arrived. Ordered again, then again. finally got it. Didn't realize it wasn't linked to the fall detector until testing. Call center unable to rectify. Called technical services who went simple process to sort. All staff are very pleasant and helpful however 2 weeks without the system working was incredibly difficult and concerning
22 oktober 2022
Antwoord van Carelink24
Hi Nigel,
Thank you for taking the time to leave your feedback today.
I am sorry to hear that you have experienced technical difficulties with your Carelink24 Personal Alarm Service. I would like to assure you that I have raised your comments with the appropriate departments, who find feedback of any nature invaluable.
I am glad to hear your kind words towards our Staff and that the Alarm is now in working order. Please feel free to get in touch with us again if you require any additional assistance.
I hope you enjoy the rest of your day.
Many Thanks,
Fiora
From the first enquiry to testing
From the first enquiry to testing the equipment during set up, the response I received during my telephone calls was excellent.
The advisors were pleasant & polite. They were knowledgeable & able to answer all questions without hesitation. I would highly recommend Carelink24 to anyone who requires this type of support.
21 oktober 2022
Great experience all round
Great experience all round. Agents responded to online query form within 6 hours and I spoke with them. They answered my questions professionally and I understood exactly what was offered. Prompt delivery of system and setup was a breeze. Good value for money too. My mind is now a little more at ease
6 oktober 2022
Very pleased with the service
17 oktober 2022
Great product and smooth service
Great product and smooth service. Very polite even when my father in law accidentally knocks his alarm by mistake
12 oktober 2022
I found the staff that I dealt with…
I found the staff that I dealt with very helpful and friendly. I had a small issue with 2 fire alarms being sent but I only wanted one. I phoned up and the gentleman I dealt with was very apologetic and said he would send me a freehold label to send the item back, this arrived the next day, over all very satisfied
3 oktober 2022
Everyone we have dealt with at Carelink24 have been friendly and understanding
The control unit together with two drop detection wrist units were delivered promptly. Unfortunately we experienced random alerts triggered by neither detector. When reported to Carelink24 they suggested sending two replacement fall detectors which arrived the following day and have proven to be error free. We sent the suspected faulty units back free post. Everyone we have spoken to a Carelink24 have been so helpful and understanding. I have no qualms in recommending them.
1 september 2022
Antwoord van Carelink24
Hi Mr. and Mrs. Lindley,
I'd like to thank you for taking the time to leave us your feedback today.
I am glad to hear that you have had such a positive experience with our Staff Members in resolving this matter for you. We take great pride in being able to offer the highest level of care that is possible and our Team will be delighted to hear that their efforts have paid off.
I hope you enjoy the rest of your day.
Many Thanks,
Fiora
Excellent service
I phoned Carelink for information on an alarm pendant and key safe for my Mum. I was so impressed by the service and the clear information that I ordered these items immediately. They arrived the following day and were easy to install.
23 augustus 2022
Antwoord van Carelink24
Hi Jacinta,
Thank you for your message today and for taking the time to leave your feedback.
I am happy to hear that you have had such a positive experience with our Personal Alarm Service. It is an imperative aspect of our chosen field to be able to provide effective and prudent information to all our potential users.
I will certainly ensure to share your comments with our Staff, who will be heartened to hear their efforts have paid dividends in this instance.
I hope you enjoy the rest of your day.
Many Thanks,
Fiora
Carelink 24 makes me feel safe
Carelink 24 makes me feel safe and secure in my home, knowing that help is available any time I need it - all I have to do is press the button!
30 augustus 2022
A1 Customer Service. Complete peace of mind.
I've been diagnosed with a life limiting condition and I consider Carelink24 to be a Brilliant Service, easy to use and gives me peace of mind.
21 augustus 2022
I have just joind care link and I am…
I have just joind care link and I am really impressed with the system. Thank you so much a gela southgate
29 augustus 2022
Basically very happy
One instance when I did not want to Q for an answer to a query so I closed the call. A follow up by Carelink was unexpectedly quite a while later. DATE UNKNOWN. Otherwise good service and friendly helpful staff.
25 augustus 2022
A lifeline in quick time
Got this for my daughter, 43, when she came home from hospital following a stroke. Very impressed with the quick response. Good to know that when she is alone she has a lifeline.
20 augustus 2022
My mum had a stroke so we installed…
My mum had a stroke so we installed Carelink service. We couldn't be happier. They are prompt in answering and it's a great peace of mind to know they are there. Mum fell out if bed after trying to get back in and we were alerted immediately. We use this service for my father in law in wakes who has dementia. They have been amazing.
18 augustus 2022
Antwoord van Carelink24
Hi Lesley,
I'd like to thank you for getting in touch with us today and for providing your feedback on the Carelink24 Personal Alarm Service.
We are very glad to hear that the Carelink24 Alarm has been able to provide peace of mind for you and your family. It is our goal to offer the highest-level quality of Service that we can and our Staff will be gladdened to hear your comments on their work.
Please let us know if you require any assistance in future.
Many Thanks,
Cordelia
I had heard of Carelink
I had heard of Carelink, but it wasn’t until I had a bad fall in my garden and broke my hand that I had to admit I needed it. The whole process from enquiry to delivery was flawless, and I have to admit that it does give me confidence and peace of mind.
15 augustus 2022
I have two boxes one for my…
I have two boxes one for my mother-in-law and one for my mother. My mothers had a power supply battery fault after a week and a new unit sent We get reminders every month to check the boxes out The operators are quickly on the line We have not yet had to use either box in an emergency But helps always there if required
13 augustus 2022
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