Care UK Reviews 

Care Uk are failing dementia patients, cutting back on staff, and hiking prices, even though they are already one of the most expensive homes in the UK.
They have dedicated dementia wards but often are asking families to remove their loved ones saying that they can’t meet their needs. When you have a loved one that needs this type of care this is the absolute last straw when, as I have, you put your loved one in their care believing that they will always have all the care they need. I’m hugely disappointed and disgusted by the way in which Care Uk are operating.

The word which we would use to describe Priors House is KIND. All the staff, whether carers, nursing, maintenance, reception or admin all extended a tremendous kindness to Mum and also to her family from the moment she came into the home until the day she died. From the beginning we were struck by the sense of community that was established in the home by the staff and residents alike. We were made to feel very welcome, with cakes and drinks available at all times of day and night; in addition, space was created for us to be with Mum both day and night when we most needed it. Regardless of position, all the staff demonstrated great kindness to Mum, and also to us, caring for us as we cared for her. The home is bright, warm and welcoming. There are numerous activities to choose from, and also quiet spaces and a pleasant garden if that's more appropriate. We have no hesitation in recommending Priors House most highly.

My mum was a resident at Oakfield from early April 2023 to 4th June 2024. Moved my mum to another home due to safety concerns. On the surface Oakfield is a really nice modern home furniture and decor are obviously very important items. Initially I was pleased mum was accepted, she is 90 now and has dementia. So paying £1500 per week the expectations are quite high for a comfortable environment and exceptional care. Care varies a lot at Oakfield and there is no consistency. A lack of leading from the front is sadly missing, sometimes it is very hecessary. We have also been let down by Trafford social services and Trafford Safeguarding, I have failed to get a satisfactory outcome to my mums safety issues. Also, no one from Care UK has even attempted to discuss my reasons for moving mum which I think is a major concern and failing on their part. Obviously profit comes before anything else. Mum experienced several issues in the months leading up to my decision to move her. In the early days mum was given medication covertly without my agreement. An unexplained broken hip, 2 occasions where mum was left in a dangerous situation due to alarms being switched off and crash mats and sensor mat being moved from the side of her bed. Even the paramedics and hospital staff expressed surprise and concern to me about the circumstances surrounding my mums situation. After my mums return to the home from 5 weeks in hospital I was asked to get involved with the resident of day system that operates at Oakfield, this took 12 months for anyone to properly explain this to me and what imput I could have. I put this under the leadership heading. Mum is now settled in her new home and I don't have the ongoing concerns, anxiety and waiting for the next call that I had previously.

Care for elderly parent is very good, staff are friendly, attentive and listen to our concerns and take action as necessary.

My Mother is a resident of Dashwood Manor Care Home in Basingstoke. I can honestly say she is so well loved and care for by all the staff. The home is modern, well maintained and clean. The Activities Team are very creative and they organise lots of events in and out of the home. This home is fully staffed by trained Care UK, no agency staff needed. There is a happy friendly vibe around and the staff build good relationships with the relatives. I am able to get my own life back now mum is well cared for by the nursing team too, who organise medication and any appointments.

My husband has recently moved into Chichester Grange after an extremely traumatic 6 months within the NHS system.

I can only say positive things about this home and it's staff - everyone I have had dealings with has been empathetic towards me and kind and caring towards my husband.

I feel he couldn't be in better hands.

Rude management! I surely won’t be doing any fundraising for Care UK.

Choosing a care home is daunting but with Care Uk from my first contact with this organisation they took the pressure and made the experience of choosing care for my father enjoyable. Care Uk and in particular Invicta Court care home provided a warm welcome, support for not just the resident but their families to. The home its self is well designed and the decor is magnificent. All the staff are so caring and work well as a team. Nothing is too much trouble and the health and welfare for my father and all the residents is amazing. This organisation have care, dignity and respect at the front of all they do and is definitely the way forward for others to aspire to with regard to care homes going forward. Do not miss the opportunity to speak to Care Uk in the first instance and definitely visit the home you will be amazed and definitely not disappointed.

My mum is a resident at Smyth Lodge in Sidcup, she is treated with kindness and respect. The home is always clean. The food is lovely, mum enjoys a full cooked breakfast everyday, a treat that she's not had for a long time. Mum has a soft spot for a carer called Jenny, who always goes above and beyond to make mum feel safe, happy and respected. Rebecca is the customer relations manager who helped with the admission, making mums admission run smooth and uncomplicated, she has a wealth of knowledge about care homes and what we should expect.
The end result is a very happy mum, and family.

Winchcombe Place Care Home UK.
We have been so lucky that our dad has become a full-time resident at Winchcombe Place in Newbury. He has settled into his new home so well, he loves it there. We were encouraged to personalise his room to make him feel comfortable and have familiar belongings around him. We had lots of help from the maintenance man hanging his pictures and his television, nothing was any trouble. He will say he is not lonely and sees people all the time, they bring him tea and care for him and they are always happy. The careers show him such warmth, kindness and respect there has never been a doubt in our families minds that Winchcombe Place Care Home is a safe, loving environment for him to live in. Although these are my words, our dad has told us all "I love it here, everyone is happy and kind to me."

If I could give this company less than 1 star I would. Managers have a bullying attitude towards their staff, lack empathy and only in this for themselves. Management teams have no clue what the others are doing and admin staff next to useless at resolving issues. No supervisions completed. Care quality is often below standard due to poor staffing and overworked, stressed out nurses. Lots of staff left or wishing they had. Absolutely useless.. avoid. As a side note, don’t you just love their “It saddens us to hear …..” stock reply. BS.

I can see how happy my mum is in Sandfields Care Home, Cheltenham. She is joining in with the activities, great food and the staff are lovely. There is always someone to help me with any questions. It was a good find.

My mother has been at Winchcombe Care Home since December 2021; however their empathy and true kindness to my mother has been extraordinary! During Christmas and New year 2023 my mother was really suffering and the deputy went out to desperately source the antibiotics for her. The 24/7 care during this time was Extremely humbling ( I managed an hour with my mum and I was exhausted!). Their retention of staff under management who clearly know their staff helps especially with those residents who have dementia. My mother has early stage dementia and I can relax to being her daughter not her carer!

My mum has Parkinson's and for a long time since my dad passed away, she has managed by herself. However she now can no longer cope and reluctantly found herself needing care, which at 78 felt she was too young and wouldn't fit in.

She's now been in Heather View in Crowborough for 2 weeks and the care, support, facilities and warm welcome has been a huge relief for her, my sister and myself. I know she's safe and no longer lonely or scared of falls or freezes while she's on her own.

Would highly recommend this amazing team of people who genuinely care.

The moment you walk into Martlet Manor you feel a warmth from everyone and it’s like coming home. The senior management, the carers, the caterers, the cleaners and the laundry staff could not be more accommodating. My Mother wants for nothing and the care that she receives is astounding. I couldn’t ask for a better care home for my beautiful Mother to be living in. I cannot recommend Martlet Manor enough. Thank you for the amazing care that you provide for my Mother 24/7. I know I can leave from visiting her and she is safe and well cared for. You’re all phenomenal xx

Just wanted to say how grateful our family is for the fantastic care given to our Mum. We found all the staff, whatever their role, to be kind, friendly and professional, often going above and beyond to ensure the happiness, safety and wellbeing of all those in their care. We are particularly grateful for the care and support given to us, as well as our Mum, when dealing with the difficulties that dementia can present. The staff on Reminiscence are amazing - showing boundless patience, good humour and special care - thank you.

My mum has been in Murrayside in Edinburgh for around four years and i could not be happier with the care. As her needs have increased she has moved from the residential floor to the nursing floor with the same consistent great care. While her Dementia has increased she continues to thrive and enjoy activities within the home. All three homes in Edinburgh provide outstanding care from amazing staff.

My father has been resident in the Lauder Lodge home in Edinburgh for the last 3 years, where he lives with dementia.

The staff are all extremely diligent with his care and never fail to keep me informed of any aspects of his well being. I visit frequently and always see the residents getting the best of care and compassion they deserve.

I would not hesitate to recommend Lauder Lodge to anyone looking for a pleasant and caring environment for their family member.

Wouldnt trust them with a loved one
The whole recruitment process is a shambles
Interviewed and offered job
Was badgered by admin who said my referees were not responding. Referees confirmed references had been dispatched
Tried doing courses and required paperwork but communications not working properly
Raised with admin `nothing wrong` (Mr Bates had the same problem !)
Manager on interview saying she was struggling to attract right calibre !
Decided to stay where I am
Would you trust them with your loved ones ? I don’t

Their hightest paid director, according to Companies House data, earned more than £600,000 last year whilst front line care staff earn the minimum wage of £10.42. I was going to apply as a care assistant, but not now. The problem with private social care is the focus on for-profit at the expense of vulnerable elderly people who end up selling their homes to pay inflated care home fees just to line the pockets of fat cat directors and investment company shareholders. It's time the government legislated to stop this financial abuse.