Car Mats Customs Reviews 

The below is the email I sent the company regarding a 4.2025 purchase. Do not buy anything from this company.

"Extremely disappointed with not only the product; but also with the overall customer service. I originally ordered seat covers from a different vendor; based in Asia for $125. When I received the item, I did not like them (they were not a snug (tight) fit) so I returned them.

When I ordered seat covers through the company; I was expecting that since I paid $299, that the overall quality would be better.

When I received my order; I was greatly disappointed as they were almost identical to what I had previously bought from an Asian vendor. The only difference with your product is that it had a small embroidered emblem on the front seat covers. In addition, there were no installation instructions & had to contact the company to get. I received from the company with a YouTube video link; which was in Chinese, which makes me only assume that your products are probably Asian manufactured.

When I reached out stating that I was going to return the them; I was given an incomplete address. When I contact the company asking for the COMPLETE address & a phone, I was given the address & was told that "no phone number can be given at this time".

When I inquired about returning the products "Jane" was quick to state "Please note that you will be responsible for the return postage, duties, taxes, and packaging costs, as Car Mats Customs does not provide return shipping labels." I paid $130 to ship the items back to the company; but yet just received the item back. It is obvious that the items were not accepted by the company. Absolutely ridiculous! I will be writing about this negative overall experience that I have with your company."

Poor quality poor fit poor customer service
Can not track the order. DO NOT PURCHASE FROM THIS COMPANY. The Denmark site is a scam, they are cheap products from China. It costs a fortune if you try to send them back

They knowingly ripped me off. Wrong size sent..$500 was the price in January. It was a horror show all around. Wells Fargo wouldn't help as usual. They're in China, not Denmark. Extremely upset and had to eat $500
DO NOT BUY FROM THEM!!!!!

Horrible experience. Mats are nothing impressive like made out to be online. Mats not custom to
my vehicle. To return have to pay international shipping which
costs more than the mats and a restock fee. Definitely, paid too much for nothing.

They are thieves and robbed me as well. They are misrepresenting and using false advertising tacticts to take your money and ship you a few pcs of junk that should be in the trash

NEVER RECEIVED ORDER, THEY KEPT CLAIMING IT WAS LOST IN MAIL, REQUESTED REFUND, AND THESE SCAMMERS, GHOSTED ME

DO NOT USE !!! CHEAP MATERIAL AND DOES NOT FIT CAR.
NO RESPONSES TO EMAILS FOR RMA.
AMEX HAS CANCELLED PAYMENT.

Becare about them. They charge you 35% and shipping and customs that comes out of the price of products. they send a very very low quality products that not fitting well

These are frauds, they sold me Chinese goods, they practically robbed me, I do not recommend us to anyone, keep your money in your pocket, do not trust them.

These thieves stole my money. They sent me from China carpets that did not fit my car, and they want me to send the carpets back to Denmark paying the cost of the shipping and also they want a restocking fee of 35%. Don't buy from them; they will steal your money.

I actually like the front seat covers, the back are nothing, but pieces of material, does not fit at all. I was told, they ARE NOT custom fit AS ADVERTISED. I asked for a refund, then I was told to read the return policy. About time I return it with a 35% restocking fee, and shipping back overseas. I may get 30% of what I paid, and they already know that, and know you will not return. Buyers Beware.

This company is the worst!!! 1st they sent mats for a pickup truck or something when I clearly ordered them.for my Yukon Denali Xl with a 3rd row. They wanted me to pay to return them. That should've been a red flag right there. Then the mats for the cargo area didn't fit at all smh. I've had them for close to a year and the mat's quality is trash. They have cracked and torn. Do Not waste your money

I’ve never been so blatantly ripped off before. The mats that came did not fit my car and the company said I had to return them at a cost of over $100.00 and a restocking fee. Why should I have to pay anything if they did not send me what I paid for. PayPal was no help at all and still allows this corrupt criminal enterprise to use their service to steal from people. I look all over the internet and thousands of people are saying they are ripped off. Here on trust pilot out of 250 reviews all are 1 star only because you can’t leave 0 stars. On their CRIMINAL website it’s all 5 stars. Whatever you do, if you’re lucky enough to read this before you order don’t walk…. Run away from Chinese / Denmark scam ripping off people. DO NOT BUY ANYTHING FROM THIS SCAM

Ordered mats for my New Mercedes in FL and the mats don't fit and now the company says "I'm responsible. They can't even be CLOSE to what the size is for the car. And they are cheap and thin. YOu have to ship them back to Denmark and I have a price of $140.00 to ship back. DO NOT buy from this company under any conditions WARNING

If I could give ZERO stars I would. I ordered a set of car mats, and the FED EX delivery driver delivered to the wrong location. Car Mats Custom customer service was so responsive in the beginning of the tracing process (fed ex said I had to go through the sender). Now they have ghosted me since I've asked for my money back. "August" who seems to be the only customer service agent assured me that they'd follow up and let me know. Now I'm out $200. My mistake. I should've done my research to see the horrible reviews before I used them. NOT HAPPY!

Purchased a set recently and was not happy at all. I expected 'bright burgundy' to at least resemble the colour of burgundy, (ie darkest red or maroon even, but these are bright letterbox red & black!) The fabric is described as honeycomb yet presents more like a poodle knit. I was foolish enough to believe their advertising statement if unhappy - just return them within 100 days. Attempting to do so, I was then interrogated as to how they could improve them etc. Anything but offer a hassle free refund!! Apparently one must read the fine print and ascertain these mats when made for older cars (2010 Mazda 2) can not be returned and no refund whatsoever! I am appalled and disgusted with their false advertising (subterfuge to say the least) and intend approaching the ACC. Buyers beware - this offer is not what it seems!!

The mats don’t fit and they had all the correct car information. They won’t take them back because I tried to put them in the car. And if the mats are new and you have not tried them, and want to return them: they tell you to send them to Denmark - no joke. Beware of Car Mat Custom

I really hate that I have to place any stars for this company, they deserve ZERO. My feelings are aligned with all the complaints within this thread. The one time I did not do my research, I got screwed really bad. I got a new car, and then I think I was caught up in the excitement of my new car and making it look classy and fancy, that I made the biggest mistake giving my money to these scammers. I made an order in NOVEMBER, it is already a new year and will be FEBRUARY in a few days. I have been back and forth with this stupid company because my second row mat didn't even fit. I went through Klarna to make monthly payments, and they will not help. This fake a$$ company wants ME to measure my second row!!! What kind of company, who should know about car measurements, asks the customer to do their work?!?!? OH THESE SCAMMERS!!! Protect your finances and spend it with reputable companies.

EVERYONE HERE....REPORT THEM TO FTC (Federal Trade Commission)

I wish I had seen this website before ordering theses mats. Received today and they are nowhere close to fitting my car. What a rip-off! Going to attempt to send them back but judging from other peoples' experience I'm not holding my breath. Depending on the outcome I probably will have to lean on Pay-Pal to see if they can help but I probably will be out of luck.

Well I ordered mats in June 2024. I finally received January 2025. It took alot of complaints and ugly words I think to receive finally. Just be careful. I always chatted with Jane. It would take sometime to hear from her but eventually she'd answer. Don't think I'd order from them again