Carsclublimited Reviews 

Disappointing First Car Experience – Cars Club Limited

As a young man buying my first car, this should have been an exciting experience. Unfortunately, my experience with Cars Club Limited resulted in months of stress and frustration.

The customer service I received from one of the dealership’s colleagues was poor from the beginning, but I liked the appearance of the car and decided to proceed with the purchase.

From December 2025, I experienced steering problems, oil pressure concerns and engine fault codes.

I returned the vehicle to the dealership to give them an opportunity to investigate and repair the faults. Unfortunately, the issues were not satisfactorily resolved, and within a day of receiving the vehicle back, I experienced another fault.

This led to further emails and disagreements. Throughout the process, I found the dealership extremely difficult to deal with. Rather than feeling supported as a customer experiencing repeated vehicle problems, I felt that responsibility was continually being shifted onto me.

After the ongoing issues, I returned the vehicle to the dealership on 26 April 2026.

What concerned me most was the dealership’s handling of my rejection and its proposed £1,244 in deductions.

On 26 April, the dealership emailed me proposing £634 for mileage, £360 for front-wing damage and £250 for an allegedly missing key. I disputed this because I had returned both keys and had evidence supporting my account.

On 27 April, I received another email. The missing-key charge was no longer listed and had been replaced with £100 for alloy damage and £150 for rear-wing damage.

Despite these different allegations, the total proposed deduction remained exactly £1,244.

I found this extremely concerning and questioned the accuracy of the deductions. I have attached the relevant correspondence so readers can see the differences themselves.

I also had photographs documenting the vehicle’s condition when I returned it. Close Brothers subsequently identified pre-existing damage in the dealership’s own pre-sale photographs and stated that the evidence available did not substantiate the additional deterioration being claimed.

Close Brothers upheld my complaint on 1 June 2026 and accepted the vehicle rejection. However, I experienced a prolonged delay recovering my £2,000 deposit, requiring further involvement from Close Brothers and Car Finance Genie.

Eventually, I received my full £2,000 refund after arrangements were made to resolve an approximately £700 shortfall disputed by the dealership. I also received £590.28 in compensation.

This was my first car, and instead of enjoying it, I spent months dealing with faults, an unsuccessful repair attempt, disputed deductions and repeated correspondence.

I understand that used vehicles can develop problems, but I was extremely disappointed with how my concerns were handled within 2 months of purchase.

My advice to other buyers, especially first-time buyers, is to document everything, photograph the vehicle and retain all correspondence.

Based on my personal experience, I would not purchase another vehicle from Cars Club Limited.

Very happy to buy m'y sons first car. Would Definately recommend them

We had a very disappointing experience with Cars Club Limited. We travelled 40 miles to view a blue Mini, reg WM14 NRF, for a pre-arranged appointment on the Sunday before the May Day bank holiday, only to find it parked behind other cars in a very tight space. The car was dusty and showed only around 8 miles of range, which was not a great first impression.
To be fair, we did appreciate the extended test drive, and we left a deposit after being told the brake pad warning and LED warning light on the dash would be fixed before collection. We arranged to pick the car up the following Saturday, but late on the Friday evening we were told the LED issue was still present, despite being assured earlier in the week that both the brakes and the light were fine.
We then waited another week, only to be told at 00:10 on the Saturday morning that the car had been tested and the warning had appeared again. In the end, we cancelled the sale and got our deposit back after two wasted weeks.
We also told them we had insured the car in anticipation of collecting it, and asked them as a gesture of goodwill to cover our £45 cancellation fee. That request was completely ignored. Overall, it felt like they overpromised, lacked attention to detail, and did not seem to know how to properly resolve the issues with the car. Customer service was poor throughout.
I’d advise anyone to save their time, money, and effort and buy elsewhere. Also be aware of the admin charge sign at the desk, which was not shown on Auto Trader, and don’t be misled by the suggestion that warranty only applies at the asking price. They are a dealer, so consumer rights still apply.

I strongly advise anyone considering buying from this dealership to stay away. My experience has been extremely negative and I feel it’s important to warn other customers before they go through the same.

The dealer sold me a vehicle without disclosing that it came from a salvage auction. This critical information was intentionally hidden during the sales process. To make matters worse, I later discovered signs of odometer tampering, which is both fraudulent and illegal. This is a clear violation of customer trust and safety.

When I raised concerns, I was met with excuses instead of accountability. Transparency and honesty are the bare minimum you should expect when making such a major purchase, and unfortunately this dealership has shown none of it. They are scammers and I'm planning to take legal action against these robbers.

If you value your hard-earned money and peace of mind, I strongly recommend that you avoid this dealer at all costs. There are many reputable dealers who are honest about a car’s history — sadly, this is not one of them.
Trust is the foundation of any sale, and unfortunately, this dealership has completely lost mine. All the very few good reviews in Google are being done by themselves.
This is dishonest, fraudulent, and dangerous. They take advantage of people’s trust and hard-earned money.

Do yourself a favour — do not buy from here. There are plenty of honest dealers out there, but this is definitely not one of them. Protect yourself and your money.

I was initially happy with the purchase of my Mercedes C180 from Jamil at Cars Club near Heathrow back in the summer but it transpires that I have been stitched up well and truly.

A friend pointed out to me a gap between the offside front wing and the front bumper a few weeks back when he was looking over my car. I actually hadn’t noticed it. Upon further investigation it seems a real botch job was done to disguise some sort of a prang the car must have had. The wing and the bumper are held together with woodscrews and the joins of both the wing and the bumper are full of cheap filler. I have now had quotes from several car body centres to get it fixed. To make good it requires a new front wing, a new front bumper and the paint and labour costs that go with that and the costs are ranging from £1750 to nearly £2200. Each one that has looked at it has raised their eyebrows and said they see it a lot. ie. cars made ‘good’ for sale. When asked whether the seller would have known about it the answer comes back as 100% ‘yes of course’ each time. Needless to say, had I known about this, I would categorically not have bought the car.

This is disgusting practice and I would suggest that potential buyers give this seller a very wide berth. Chances are if they’re doing it with one, they’re doing it with them all.