Wilson Plumbing and Heating Ltd Reviews 

471
TrustScore 5 uit 5

5,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent from first contact to completion. A rapid professional response followed by a friendly helpful assessment leading to a new boiler within 24 hours. Adam and Ben,well keen, professional and co... Toon meer

Beoordeeld met 5 van de 5 sterren

Boiler installation Very professional hard working, did a great job, cleaned up and removed all rubbish. Two very polite and well mannered lads, a pleasure to have them at my house. They took time... Toon meer

Beoordeeld met 5 van de 5 sterren

10/10. My whole experience has been great. From the boiler service to the boiler replacement very streamlined, hassle free and no pressure to take the quote they offered. Lauren the receptionist was G... Toon meer

Beoordeeld met 5 van de 5 sterren

Craig explained all options clearly regarding fitting a new boiler, chose to go ahead and work commenced only a week later. Ross fitted the boiler, removed the old cylinder and loft tanks, laid new pi... Toon meer

Bedrijfsgegevens

  1. Ketel- en verwarmingsdienst
  2. Gasingenieur
  3. Verwarmingsinstallateur
  4. Loodgieter

Geschreven door het bedrijf

Wilson Plumbing and Heating specialise in domestic and light commercial heating including: servicing, repairs, maintenance installations and landlords certifications. We have experienced, qualified, highly trained engineers working with natural gas, oil, LPG, under floor and warm air heating. Established for over 30 years, the Wilson Plumbing and Heating engineers are a team of highly trained, quality, reliable, experienced trustworthy professionals. We pride ourselves on immaculate housekeeping, excellent customer service, good communication and competitive pricing. Our team offers an extensive range of works including energy efficient oil, LPG and gas boiler replacements, central heating installation, system design, boiler and heating repairs, gas and oil boiler servicing, gas fire installation, service and repair, landlords gas certification, caravan and park home safety certification and system flushing /power flushing. New boiler installation guarantees of up to 12 years - gas boilers are hydrogen blend ready. Our business and engineers are Gas Safe and OFTEC registered.


Contactgegevens

5,0

Uitstekend

TrustScore 5 uit 5

471 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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5,0

Alle reviews

(471)

34 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Boiler repair

Called in the morning, for a repair to my boiler. Paul arrived just after 12.30pm. He identified the problem and had the required part, in the van. Boiler fixed within the hour.
Courteous and efficient service from initial phone call to completion.
Highly recommended.

20 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional service throughout

I was looking for someone to come and have a look at my boiler, which kept losing pressure. I found this company through the internet; dropped into their office in Redcar and an engineer came out the same day. The engineer looked around; at the boiler, radiators and bathroom; and we discussed my options. I decided to have a new boiler installed as mine was ten years old. They emailed me a quote the same day. The price was very competitive and I decided to go ahead. They turned up first thing in the morning at 7.30am on the day we agreed. The whole team, including apprentices, were very professional, laying protective covers over the carpets and keeping me updated throughout the morning. They were done by lunch time. Absolutely fantastic service, I expected weeks of stress and plumbers cancelling or not turning up on time, but not with this company: the job was done the same week as the quotation and completed in 3 hours by their engineer, Ross. I would highly recommend.

3 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Serviced my boiler and added a prv

Serviced my boiler and added a pressure reducing valve on my incoming cold water service to reduce knocking and water hammer.
Excellent service and great value as usual.
Last year they replaced the boiler thermostat and did not recommend a separate service later as the same checks would be involved, thus saving me money.

1 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

An outstanding contractor.

From my first contact with Diane Wilson to final install and commisioning the service was outstanding. I had very urgent deadlines due to a lack of heating, and Wilson's juggled their workload to accommodate this. Work on site was efficient, clean and tidy, and everybody who came to the house were helpful and friendly. I don't have enough words to praise them adequately.

2 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Used this company for our boiler service for a couple of years and also gaining gas in the kitchen. They are always on time, efficient, tidy and friendly. I would highly recommend them.

27 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service as per usual

Great service as per usual. Paul arrived on time and his work was clean and tidy whilst servicing our boiler. Paperwork and service record was emailed to us on the same day.
Have used Wilson plumbing for years now and have always had great service.
Thanks again!!

9 februari 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Just had a vary bad experience with…

Just had a vary bad experience with this company.this is the first and last time I have/will use them as a single man living with his 3 adult boys been left with no gas boiler for heating and water in the middle of a cold spell .no solution given just sorry got to turn your boiler off sign here not told why or no full explanation. Seems like retaliation for not getting given work after I decided to look for a cheaper quote. Its a long story but I was always open and honest with the company so they new what was going on and unfortunately my builders turned up and started putting on a garage roof . So left with no option by the plumber just turned boiler of and walked away this should be illegal I think. Parting words of plumber if you get it sorted fine or you can pay us to come back and reinstate the boiler for you . No thanks . Left me feeling very upset .

7 februari 2023
Review zonder uitnodiging
Logo Wilson Plumbing and Heating Ltd

Antwoord van Wilson Plumbing and Heating Ltd

We are so very sorry you have been left upset and of course absolutely understand your frustration and the inconvenience of having your boiler isolated.

Customer safety is absolutely paramount to us. We are governed by Gas Safety regulations and unfortunately your boiler was classed as IMMEDIATELY DANGEROUS (unable to leave operational) due to the extension that has been built, resulting in the flue terminating in an enclosed room. The Gas Safe regulations do not give room for our engineer to turn a blind eye, or for any greyness. Flue gasses in an enclosed internal space is dangerous. The regulations are there to prevent loss of life and customer safety.

We feel it is a little unfair to say there was no solution given, nor fair to imply that your builders just turning up and put the roof on your extension (creating the immediately dangerous boiler situation) was somehow was our fault.

We did advise you three weeks ago when we serviced the boiler that your boiler flue could not terminate in your new extension. Your extension was not complete at that point. It is shocking to us that your builder had not (a) advised you of necessary flue changes at the planning stage and (b) ensured you made the necessary changes during the build to ensure your boiler was compliant (and not creating the situation you are now in).

We quoted to make the necessary flue alterations in January. You felt the quote was high, and we appreciate that you wanted to use another Gas Safe registered engineer to make the necessary changes. There is no bad feeling for you using an alternative company. We are comfortable with our pricing based on the necessary alterations and components required to make your boiler compliant and allowed to be operational. We are very open and clear with our charges.

We are pleased you asked us to carry out the boiler repair, which was carried out today, and more than happy we were able to give you the crucial advice re the requirements for your flue alterations that you said you were unaware of.

It is extremely regrettable that you have been left without the boiler being operational due to the flue alterations not being made before the extension roof was completed. That is between you and your chosen contractor, and your builder continuing with the extension completion - despite us ensuring you were aware of the regulations and requirements.

I reiterate, we are extremely sorry that regulations meant we had no option but to isolate the boiler to ensure the safety of you and your sons living at the property. There can be no compromise on safety, no matter how unpalatable and inconvenient the consequences may seem.

We sincerely hope you chosen engineer has now been able to urgently carry out the necessary alterations to make your boiler compliant and operational again.

Beoordeeld met 5 van de 5 sterren

Honest and reliable

Honest, effieicent and reliable. New boiler fitted at very reasonable price. No "BS" when I had a ridiculous quote from another firm Wilson plumbing and heating gave me a realistic and suitbale price.
Ross the installer was very polite and very good.

19 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wilson Plumbing and Heating

Wilson Plumbing and Heating carried out our boiler and gas fire service they arrived on time the cleared and tidied up after completing the service and went on to explain what he had done I requested Paul the engineer that the boiler flow temperature be adjusted which he did and told us that the boiler was 98% efficient all in all a good experience and work carried out by experienced engineers.

27 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company that put customers first

This company was easy to arrange a boiler service with. Steve the gas service engineer came on time, he went through the whole boiler in detail ensuring it was functioning safely. He was extremely knowledgeable and was happy to give advice about all aspects of the boiler. Steve is a credit to his company, polite and professional. I would highly recommend this company who needed a reliable and competent person to service their gas system.

24 januari 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

A Reliable and Efficient Boiler Installation

Wilson take pride in their customer service, and all my inquiries were dealt with promptly. The heating engineer was courteous and efficient. My new boiler was installed to a high standard and all rubbish was removed when the job was completed.

23 januari 2023
Review zonder uitnodiging

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