CCTVTek Reviews 

Our go to for cctv supplies, these guys are fantastic !
Great customer service, super fast delivery times, they even resent some items on a next day urgent as Royal Mail lost one of our boxes !
Highly recommend this company !
Great product support too
Thanks guys

Lee Haxby Home Solutions
Lincoln

Excellent advice and guidance from the start putting up with lots of questions.

Great value and quick delivery as well as after sales support.

Very good after sales service

Can’t rate this company high enough, speedy delivery and great products. The cameras I’ve just bought are fantastic and work amazingly well for the shop, great quality picture in colour, highly recommend.

Decent and competitive prices wide range of security products my local cctv suplier in past 10 years recommended

Very good and good quality

I needed some help with cameras and the customer service was excellent and instantly solved my issue.

Bought my hickvision CCTV cameras dvr set from this place, searched everywhere but found it genuine product & suitable price compare to others. Would buy again as I highly recommend the quality! Thanks

Good communication. Fantastic prices and great quality products. Speedy delivery. I look forward to working with you in the future.

I recently purchased a CCTV from this seller, and I’m very satisfied with the quality. The product works perfectly and meets my expectations. I’m happy to leave positive feedback and would definitely recommend this seller.”

Great company! The staff are super friendly and always happy to help with any questions. They’ve got a great range of hikvision products, trade wholesale pricing, and excellent service. I’ve ordered from them a few times now and wouldn’t hesitate to go back for more CCTV gear. Definitely recommend!

Fantastic set of cameras, work an absolute treat. The colour and brightness of everything looks immaculate, the zoom and focus ranges are brilliant on these cameras. Would really recommend this seller, came in two days and brilliant prices. I’ve bought other stuff from these guys before and never had any issues, top stuff at great prices!

I’ve purchased and installed cameras from cctvtek. The support engineer was great as I was in contact for advice on how to install and setup. Fantastic company to deal with

Brilliant service from start to finish! The team were really helpful and explained everything clearly. The cameras are great quality and so easy to use on my phone. Feel much safer now – definitely the best CCTV company

Free delivery was spot on, received OK. However I have emailed and sent chat but no response. Faceless company, avoid.

If you are a business user, it's better to keep away from this seller. Ordered 3pcs, but they only have 1. Ok, refunded 2pcs. But, we were actually charged twice for 3pcs! We only found out when we were doing bookkeeping a month later. We contacted them for a VAT invoice and a refund for the duplicated payment, but they have not issued a VAT invoice or the refund! They said they have done refund, but actually not! Now we have to go through PayPal to claim the money!

Placed an order 10 days ago.
Order still not received.
Emails not responded to & phone calls not answered.
Update - has now replied and resent item. All sorted now.

What began as a promising transaction quickly devolved into a frustrating and disappointing experience.

I purchased a product that unfortunately did not meet my needs. Upon realising this, I contacted the company promptly via email to initiate a return under what I assumed was a standard 14-day cooling-off period, as protected under consumer legislation. After receiving no reply, I followed up again. The eventual response was curt, dismissive, and offered little to no guidance.

What’s more concerning—and frankly unacceptable—is their so-called "return policy," which demands a 25% restocking fee, even within the statutory return window. This is not only excessive, but arguably conflicts with consumer protection norms under the Consumer Contracts Regulations (2013), which entitle buyers to a full refund (excluding outbound shipping) within 14 days of receipt.

Fortunately, the item was not of significant value, so I chose not to pursue it further. However, I caution future buyers: this company appears more interested in protecting its margins than honouring basic consumer rights.

In my opinion, this is a vendor operating on the edge of regulatory compliance and far from the spirit of good faith or fair dealing. I will not be purchasing from them again, and I recommend others proceed with caution.

I have now made three purchases from CCTVTek and I was very impressed on how promptly I received the item's, in fact, with all purchases the goods were received within 24 hours.
You don't get service like this too often these days.
I Highly Recommended CCTVtec.