Cdergroup Reviews 802

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🌟 Equality, Diversity and Inclusion – CDER Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sound good so far…?

Your Responsibilities:

Answering Calls: Ensure incoming telephone calls are answered promptly and responses are in line with company guidelines and procedures.
Adhering to Guidelines: Ensure responses adhere to all applicable internal and external guidelines.
Providing Feedback: Provide feedback to the Contact Centre Team Leader on the volume and type of cases being handled.
Logging Calls: Use appropriate systems to maintain accurate records for both clients and customers.
Negotiating Solutions: Balance the needs of customers with those of CDER Group to negotiate effective solutions
Are You What We’re Looking For?

Excellent Communicator: You have outstanding phone skills and can communicate clearly and effectively.
Positive Attitude: Your enthusiasm and empathy shine through in every customer interaction.
Quick Learner: You pick up new information quickly and adapt to changing situations.
Team Player: You thrive in a collaborative environment and contribute to a supportive team spirit.
And if that’s not exciting enough! 🎁

Enjoy a contribution of up to £20 per month towards your gym membership.
Company pension scheme.
Access to our 24/7 employee assistance programme.
Company sick pay to support you when you need it.
A very generous referral programme.
Discounts and savings through our exclusive staff rewards platform.
Casual dress code.
Free onsite parking (excluding City of London locations).
Loans for travel expenses.
Benefit from our cycle to work scheme.
Start with 25 days holiday, increasing to 28 days. Plus, celebrate with extra days off each year, thanks to non-working bank holidays!
Enjoy regular subsidised social events.
Voluntary service opportunities to a charity of your choice – up to two days paid per year.
Recognition through our long service awards.
Enhanced family leave.
Flexible working hours to suit your lifestyle.
Purchase up to five extra holiday days per year.
Death in Service Benefit.
Unlimited coffee and tea with healthy snacks provided weekly.

Should just we take anyone because we dont care or wanna help our customers.

This company has shown a complete lack of compassion and understanding. I contacted them to arrange a payment plan, and I was instructed to pay £100 and then call them back to confirm the arrangement. Unfortunately, shortly after making the payment, my partner had to be rushed back to the hospital following delivery due to high blood pressure and severe headaches.
Because of this emergency, I was unable to call them back immediately, even though I had already made the £100 payment as requested. When I later explained the situation, I was told that nothing could be done simply because I had not called them back on the same day. I was essentially made to feel as though prioritizing a phone call over my partner’s medical emergency was more important.
This response was both unreasonable and insensitive. I made a genuine effort by paying the amount requested, which clearly showed my intention to resolve the matter. Instead of acknowledging that effort, the case was passed to an enforcement agent.
I find this approach extremely disappointing and lacking in basic human understanding.

A truly disgusting firm who I have now reported to the police. The enforcement agent , a mr l Goddard is a pretend bully who really will get his comeuppance hopefully. Not only is he a bully but a liar too and incompetent in his choice of career. Come to think of it probably didn’t have much of a choice coming from prison.
TFL YOU MUST LOOK AT WHO YOU EMPLOY THEY ARE YOUR REPRESENTATIVES.

absolutely disgusting shocking experience....yes I have outstanding which I am trying to sort out, explained in detail about my mental health, severe depression, severe anxiety disorder...and that I get overwhelmed easily...living in supported housing as a result...on UC...met with no sympathy just ..if you dont pay up the bailiff will be around....yesterday spoke to a young man...who ever trained him should be sacked....asked if I could have 30 days breathing space...told me to google it and do it on line....now I am a vulnerable person ..when I asked questions as I dint understand ....he was short and just kept reaping google it....I mentioned I am going down the DRO with debt agency and needed to time to get it sorted....he pretty much finished the conversation and put the phone down....a suffer their fees.....I will be taking this to the FSA...about their approach and attitude towards a vulnerable individual....

Spoke to 2 different members of staff on same day trying to set up payment plan that I had missed a payment for the week before due to no work. They were both very rude and wouldn't help in any way saying could only set up plan if I made a payment. They were very aggressive and determined to send down enforcement route. Also sent email to complaints department about this matter and still waiting 5 days later for reply

Wow got a e mail threatening to arrest me kick my door in and kidnap me.
Who the hell do these people think they are?
Below are the threats I received.pasted below

CDER Group holds a warrant for your Arrest, regarding the money you owe for the Financial Imposition(s) issued to you by HMCTS, as you have been previously notified.

Despite repeated contact attempts you have failed to make payment or contact us to resolve this matter. You were visited again by our Arrest Officers on 18 Feb 2026 with a view to arresting and transporting you to Court/Prison.

Arrest Officers will re-attend your premises and may request authority from the Magistrates Court to enter property by FORCE. If you are arrested outside of court hours you may be held in custody overnight.

All this over £278 which they can’t provide proof for. Removal of implied access removed. I’m homeless and I have no where to go and you got these people making threats to life. Contact the police and make a log.
They leave no name because they know the liability will fall back on them.could be worth contacting the justice of peace.
Vile company and they will not get a penny after these threats to life. We couldn’t even get away with speaking like this on social media without a knock at the door from police.
They have no powers to arrest anyone so it would be common a slur charges abh and if they was to arrest you it would be kidnap.

Vile bullies that try and intimidate

I have serious concerns regarding CDEE Group’s compliance with statutory enforcement legislation and the professional standards governing certificated enforcement agents.

This matter remains in active dispute with Transport for London. Despite being informed of this, CDEE Group refused to place the account on hold and continued enforcement activity. Continuing enforcement while liability is formally challenged raises concerns regarding compliance with the Taking Control of Goods Regulations 2013, which require enforcement agents to act lawfully, proportionately and within the scope of the warrant.

During the first visit, the enforcement agent conducted himself appropriately. He reviewed the documentation presented and acknowledged that there was no realistic possibility that the vehicle exceeded the alleged height, width, or weight restrictions. His conduct aligned with the National Standards for Enforcement Agents (Ministry of Justice), which require agents to act professionally, fairly, and with transparency.

However, the second enforcement agent’s conduct was materially different and, in my view, fell below statutory and regulatory standards:
• He refused to meaningfully consider the evidence presented.
• He demonstrated no regard for the ongoing dispute with Transport for London.
• He appeared solely focused on obtaining payment, rather than exercising the independent judgment required of a certificated enforcement agent.

Under Regulation 4 of the Taking Control of Goods Regulations 2013, enforcement agents must act in accordance with the law and within the powers conferred by the warrant. Enforcement action must not be oppressive or disproportionate.

Further, the National Standards for Enforcement Agents expressly require agents to consider vulnerability and exercise discretion appropriately. I informed the agent that I was unwell at the time of the December visit. This was dismissed with a “not my problem, just pay” response. Failure to consider potential vulnerability is inconsistent with the standards set by the Ministry of Justice.

When I contacted the office to raise concerns, I was told that “the enforcement officer makes the decisions.” That position is troubling. Enforcement agents are subject to certification by the County Court and must operate within statutory oversight. Decisions are not discretionary in isolation from regulatory obligations.

The overall conduct demonstrated a disregard for:
• The requirement to act proportionately;
• The duty to consider evidence;
• The obligation to consider vulnerability;
• The expectation of professionalism and transparency under the National Standards.

This experience has caused significant distress. I am now considering formal escalation through the appropriate channels, including complaints to the creditor authority and, if necessary, an application to the County Court regarding the enforcement agent’s certification.

Based on this experience, I cannot recommend CDEE Group.

I had an arrangement in place. They did not send me no reminders and they had my information at hand and resulted in enforcement fees added, such a fraudulent company. Now all of a sudden sending me email reminders after the enforcement fees have been added. REPORT this fraudulent company!!!

Dart charge fine that I challenged no reply whatsoever !!! This group came round without knocking at the door and stuck a sticker on my car that took £30 to remove he was bullying me on the phone rude and quite threatening disgusting company I live alone if he was like this on the phone what would of happened if I let him in the house!!!

My local council passed my details to them, I called and told them that within the last two months I have been diagnosed with stage 4 prostate cancer.
I received a laughable threatening letter from them.
Disgusting way to behave no help at all.

I have just got of the phone trying to set up a payment plan and they have told me that i have to pay 176 to setup a payment plan i explained i had no way of raising that money right away i explained my situation and they just werent interested, i explaind that i am basically the main breadwinner in the house and that by the time i have paid my rent gas electric food to live and getting to and from work the reply was well you are still at risk of a agent visit that would again increase the debt how is that helping so now i have to wait and get paid which is the end of the week * i will not be opening the door in the meantime*then call back with the ammount to set up a payment plan where do these guys get off ???

Spoke to an agent called Bradley who was extremely rude snd aggressive. Absolutely no need to treat people like this in what is a very stressful circumstance.

Fraudulent company, staff using illegal tactics, coersion, intimidation, extortion and unwarrented demand with menaces

Don’t pay them just pay £20 to the man who comes to you he will sorted as he did mine a few weeks ago 😅

Absolutely disgusting and scammed company,
All staff are very rude.
No one caring bone in the body
When went to make complaint about the male I spoke to I was on hold for over 1hr+.

I just cracked the biggest scamming and money skim by these frauds CDER GROUP
Everyone contact SMBCSPSupport email your complain to them TFL department that awarded them the contract, remember they work with public bodies not privet so they can be held accountable they will be investigate

Imagine the scene. 6am on a cold January morning in Oxford. My 26 year old daughter and her 4 year old son are asleep. She hears a disturbance (I am out of the country for medical reasons)

She heads downstairs only to find an aggressive Pakistani man coming up the stairs (she is alone with a 4 year old in the house, and there is no shortage of reports of how dangerous this situation could have been.

The CDER group agent had found his way into my house at 6am. The fine was for missing a stupid air zone payment in Birmingham that I had completely forgotten about as I am out of the country in medical grounds.

So my daughter panics, shouts at the CDER man who then ASSAULTED her physically. I have photos of her injuries.

And then I get a letter filled with legal falsehoods and threats 3 days AFTER the incident.

I complained and was ignored. The police came and blamed my daughter for attacking the man, despite her being the injured one.

I’m not sure what these cowboys think they are doing but they broke every single law around collections. Even demanding payment from my daughter who has nothing to do with the case. Data protection was breached. Their thug assaulted a woman in front of her child IN HER HOME and it seems there is absolutely nothing any authorities are willing to do.

These thugs act with impunity because the law sides with them every time.

Paid £200 of £435, with agreement to pay balance two weeks later. Tried to agree a later date they weren't prepared to listen, then added £208 in charges!!
Don't want to listen or appreciate circumstances and verge on bullying boy tactics.

Set up a payment plan for a fine provided expenditures and paid the initial payment would not let me set up a direct debit or re-occurring card payment, the 2nd payment was due and missed due to not having the client reference number called a number of times and constantly busy so never got through. 2 weeks late with the payment and they sent a collections officer around no pre warning fine was £170 they have placed a charge of £400 to clear it or repossession. Managed to get through to the call centre and the rudest agent refunded to help or listen his attitude was disgraceful before we even got through security vile company and extremely unhelpful. Refuses to set up a payment plan