Cdergroup Reviews 

Wow, i paid off the debt and CDER group still sent enforcement officers. When explained and wanted to evidence payment. The officers was aggressive, dismissive and rude. Very intimidating and scary. When you call the office, they tell you speak to the officer in charge of the case and that person was so dismissive. So could never resolve it.

Just came clamping up my car for no reason telling me about court fines. Stop chasing broke people for money they do not have

Fantastic service!
Mr Whyte is an exceptional Baliff with all the physical attributes and intimidating behavioural traits required to ensure compliance for all your local council reclamation needs.
Well worth not paying your ever inflating council tax to subsidise your shitty mis-prioritised communities needs, just to get the exceptional experience of CDER services!
Top marks from me

Absolutely disgusting behaviour, they have more chance meeting the king then ever getting a penny out of me. Rude, disrespectful and tried to be aggressive until they was met with real aggression. They lied and caused me alarm and distress.

Absolutely terrible experience.

We never received the original PCN or any prior correspondence. The very first contact we had was a letter from this company demanding payment. We immediately emailed requesting photographic evidence and clarification, as this was the first we knew about the matter.

Five days later — with no response whatsoever — a bailiff turned up at our house demanding payment. The amount initially quoted was £660, which then changed to £560 when questioned.

When we called the office to challenge this, we were told emails can take up to 10 days to be reviewed and, unbelievably, accounts are not placed on hold while queries are investigated — even when specifically requested.

We were effectively left with no choice but to pay immediately to avoid further action.

The whole process felt completely unfair and incredibly poorly handled. Ironically, their website says: “Supporting you on your journey to freedom from debt.” Based on our experience, that could not feel further from the truth.

Just ignore these people they are leaches.if you don’t speak to them ,you can’t verbally contract with them. I took the messages and e mails they sent to the police.
Threats to come to my home to arrest me?take me to court which would be kidnap without consent and no legal standing to be even putting there hands on anyone. Which would a criminal matter .
these people are not police officers.
They want to be but they hold no powers.
hence why they use the bully boy tactics.report to your local police.
What most of you are not aware of is owning money is not a crime offense hence why it’s a civil matter.
Sending threats of arrest people when you have no jurisdiction on the other hand is personation of a police officer which is a criminal offence.you hand these people power the minute you engage with them verbally. Do everything via e mail so you have a log for future reference.
It’s harassment , it’s intimidation, threats to cause alarm and distress which is a Breach of the peace and it’s your human right! They never leave a name because they know very well the minute they do and sent these threats someone can be held liable.
My advise is ignore. They hold no powers.
Request a copy of the original contract which they will not have. They need a police investigation. Report to police if they threaten you.your home is the place you should be able to feel safe. Do not pay a penny. Ask for deed of assignment which they can’t provide.
Low life people with very low IQs haven’t got a clue how the law works. Get full names of who you are dealing with.
Clear gpdr breach too for to be handling your personal information.
Make there life hell and request a full dsar report. It costs them money and resources.thank me another time.
The more we all stand as one the more these people go away back to where they belong under a rock.

This is a scumbag debt collection agency that does work for Birmingham council a so called bailiff came to my house and clamped my car despite me discussing with them the only way to get the clamp off he told me was to pay £500 pounds even though the charge was in reference to CAZ ref Birmingham they took the money and are away their customer service is rubbish not interested at all once they have got the money . The car is compliant as confirmed by a court in Northampton the manufacturer BMW and now after years the DVLA if you have proof that the car is compliant don’t pay them money call the police and let them sort it out

WHAT A JOKE Rang them and said i was recording the conversation and they put the phone down on me WHAT ARE THEY HIDDING.

No Stars if I could!
Absolutely disgusting, rude staff. From the moment he answered, you could just see the attitude, I want to set up a payment plan in which I wanted to do it for over a few months, I was told it’s two payments only or “you can wait for the bailiffs to come”, as I went to explain that I wanted to do set it up for a few months, the man simply spoke over me, and gave the same answer with the same attitude, the point where I explained as I cannot afford to pay £90 today and to decrease the amount, he continued to be condescending to say, “ looks like I need to repeat it because you don’t seem understand if you can’t pay £90 today you can sit and wait for the bailiffs to come” very rude, unnecessary attitude , they need to do learn customer service skills, and realise they’re talking to real people with financial hardships

The worst service EVER. A joke of a company, bad service and no feedbacks after contacting them.

I hope they will get their license taken away. I can't believe TFL are using these crooks! a disgrace.

I am a pensioner with a neurological disorder and i pay monthly, but still they knock on the door insisting on the full amount. I got fined £700 for staying with two wheels in a yellow box. Bully boys that should know better.

A previous housemate received a letter from CDER, where the letter kindly asked to phone them if the person has moved. After being tossed from one department to another, they insist on receiving new tenant data in order to remove the previous tenant. Surely this is a breach of Data Privacy, because the new tenants have nothing to do with the old tenants?

Looks like a terorist organisation! Be aware of this guys!!

Like all the companies, they follow the same ethos, they are patasites, with no empathy or understand... Money, money, money.
Even when the letters were being sent to the wrong address, it wasn't their fault that they had the facts wrong, so my fine went up... They say they have payments schemes on their letters... Absolute bull, they want all the amount.
We all may write a bad review, but it truly doesn't affect scum companies like these, because we are not the customers, we are the prey, the customers are the organisations lime councils who don't care about these reviews, they are just happy that scum like this get the money that is owed to them... May they all suffer in hell.

Utterly despicable firm; payment plan was set up but my wages were delayed for a few days (no fault of my own). I contacted them as soon as i could to let them know, however there was no sympathy only an insistence that enforcement agents would be sent. Phone agent refused to hove me his name or let me speak to anyone senior. Terrifying how recklessly they approach people's lives to stoke fear and intimidation.

Scam email sent to pay for tfl auto charge, when don’t own a car, asked for specific details of offence and redirected to TFL, classic scam, called customer service and no details given, please reporrt

What a nasty company, charged me twice when I specifically said I was severely in financially debt. They agreed a payment plan then changed their minds and the lack of empathy in the customer service department you may as well employ robots. The complaints process is a mess and I cant want to go through with the FOS and suggest everyone does the same

Overview
As someone who recently received correspondence from CDER Group regarding an alleged council tax debt, I feel it is important to share my experience, particularly for others who may find themselves in a similar situation.
Key Concerns and Observations
1. Statute-Barred Debt and the Limitation Act 1980
My case involved an attempt to enforce a Liability Order dated 6 November 2018. This makes the alleged debt over six years old and potentially statute-barred under the Limitation Act 1980. This is a crucial point for anyone receiving such letters.
2. GDPR and Data Processing Concerns
Upon investigation, I discovered that CDER Group had conducted:
• Automated credit checks
• Profiling (including Call Credit checks, transiency scoring, and P2P scoring)
This processing was conducted without providing a lawful basis, raising concerns about potential Article 22 UK GDPR breaches.
3. Failure to Recognize Vulnerability
Despite being a formally verified vulnerable person (confirmed by an independent Stage 2 Adjudication on 16 February 2026), CDER's internal systems recorded my 'Vulnerable' field as completely blank.
4. Failure to Provide a Legitimate Interests Assessment (LIA)
When challenged under UK GDPR, CDER repeatedly claimed 'Legitimate Interest' for their data processing but failed to produce any documented Legitimate Interests Assessment (LIA).
5. Subject Access Request (SAR) Obstruction
My attempts to obtain the original Liability Order through a Subject Access Request were met with instructions to contact Rotherham Metropolitan Borough Council directly.
This is particularly concerning given that ICO Case IC-310060-X7W5 (October 2024) confirmed CDER Group had previously infringed Article 15 UK GDPR (Right of Access) — the exact same right I was exercising. It appears this is a recurring issue for the firm.
6. Lack of Responsiveness
After four responses from their Customer Engagement Supervisor, not a single substantive legal question regarding the debt's legitimacy or their data processing practices was answered.
Actions Taken
In response to these issues, the following actions have been initiated:
• A formal complaint has been filed with the Information Commissioner's Office (ICO).
• An Enforcement Conduct Board (ECB) complaint is being prepared.
• A Stage 1 complaint has been initiated against the creditor council.
Advice for Recipients of CDER Group Correspondence
If you have received a letter from CDER Group, please take the following steps:
1. Check the Date: Verify the date of the original Liability Order. If it is over 6 years old, the debt may be statute-barred.
2. Understand Your GDPR Rights: Be aware of your data protection rights and do not hesitate to challenge CDER Group on their data processing practices.

Came home to a notice through the door that was not a notice of enforcement with a box ticked next to warrant of control, quoting some imaginary figure of money and using fear prawn and the nudge theory to get me to pay up - signed by Mr Tate - upon calling Mr Tate he claimed only 1 payment had been made for a fine. I said I have proof of 4 payments. He said he would go back to HMCTS and ask for an accuarate record but a warrant had been issued so I had to pay. I asked which court issued the warrant, he said he could not tell me. I later texted him asking for information of the warrant so I could file a N245 form to have the warrant stopped providing the receipts I had as proof and he sent a summons notice number, I aksed the relevance to the questions on the form as I am sure he would be aware of, he said speak to the court, I said you wont tell me which one.....
Complaint filed with local magistrates court asking where are the payments going - 10 days to respond.
Cder group sent daily threatening texts and emails, wait a minute, were you not meant to be getting the accuarate amount? Call up spoke to Conner who doesnt have to give his last name - told him complaint filed, he said we have nothing on record, asked for warrant information to file N245, nothing provided -just told issued from local magistrates court... I told Conner maxim of law he who asserts must prove and he had proven nothing - there is no warrant. told him to cease and desist and I would be going to the court in person first thing in the morning to file a N244 writing off the debt and citing this whole mess as proof they do not know their a hole from their elbow, catch my drift?
You do not have to let them in or agree to pay. If you need help ring cap money.
warrants of control are usually issued by county courts and are not enforcable that is why they employ bullies.
I have proof I have paid , they just want your loot, your money and anything else they can get. Know your rights, keep the door closed and do not answer questions - Ring cap money. Tell them to cease and desist., They do not have the first clue when it comes to the law, you can ring the court and find out of a warrant has been issued and then you will know what kind it is, I am almost certain in most cases there is not one, if there really was is it is on the agent to provide proof of this on a notice of enforcemnt - note the wording - if there is a warrant a form N245 can be filed for £15 which stops it. They lie and bully. I feel bad for people who do not understand their rights and how these things work. Hope this review helps someone out.

Had a random text from them saying I owe an amount. No way to verify that it wasn't spam, as suggested by the iPhone filter. When called was told, "I don't have time to wait for you to verify if we're a real company". Counterproductive approach to recoup clients' debts.