Champs Sports Reviews 

So I placed the order with champs four pair of shoes and it immediately took my phone out of my account but then also sent me a confirmation email telling me that they had canceled my account due to billing error so I call customer service and the error that I had made they told me that they can fix which I didn’t understand because that’s what customer service is for so what I did was I put my address in the box where system something they could have easily been been fixed by calling customer service they gave me no help at all they were rude and I’m out of $171 for 5 to 7 business days until they feel like canceling the transaction which they already said they cancel I don’t understand why that issue small issue couldn’t have been fixed when I call customer service but yeah so Ally will never order with them again they’re unprofessional and this is a multi billion dollar company and they have people like this work out for them. If I could have given them no stars I would have done it

This isn’t the place to work, they work their staff like slaves and have the worst management system ever, and very importantly not professional at all. I had many times where my work environment felt hostile and i didn’t feel safe or at ease at work, and i’ve brought it up to multiple store managers that would often change and assistant managers about how it made me felt and they would brush it off and say things like “oh that’s just them being them” or “that’s how they are” which is unexceptionable since no matter how many times i’ve voiced how it made me felt they would tell me to ignore them or i would have to stay out of their section of the floor. and many other issues

I bought a green camo jacket from them and they sent me the wrong style and the inside of the jacket is the wrong material. be careful when you buy from them.

I ordered 2T shirts from champs and they had fedex deliver it to the wrong address and now they denied the claim. So now I lose money that's real nice of them.

I ordered mens Nike Air Max '97 size 11 for my son's back to school shoes and was charged $181.48 however I was sent a cheap $30 pair of Jordan Break Slides size 12. Customer service refused to rush the correct shoes to me and said it would take 5-7 days to receive after the others were received back. I asked for a refund and was told it would take up to 10 days after they receive the others back. This was a 100% intentional to scam their customers. Now I am having to wait for a refund to be processed to buy my child his school shoes. Do NOT use this company. 100% believe all the negative reviews.

I don’t even know where to begin. I’ll order some shoes from another state I had to be shipped to my address. I did not receive a notification that the other she was out of stock. I called and spoke to three different reps on three different occasions and a supervisor and I still don’t have my money. The other rep blame the previous reps For not putting it in the request correctly. The supervisor wasn’t any better Ella. She wanted To offer Me a $25 gift card. After I did it declined the gift card she just told me I had to wait again. I have never had this much trouble getting my money back
#lessonlearn

Champs Sports is not a good company to work for especially when they bring in new management that’s a racist bully.!

Terrible. Ordered Wednesday with 48 hour shipping still no confirmation. Called 5 times. Reps are terrible. Talked to a supervisor who assured me my UPS has my order. Provided me a tracking number that doesnt give me any info. Ups cant even locate it. Stay far away.

ordered a pair of the Zion 1's online, got them in & they 1000% had been worn, not only was the toe creased they were fully laced, visibly dirty in several areas, insole wrinkled. I have been buying a Jordans and shoes like it since 1999. I know how the shoes come DS these were worn multiple times/someone played a full game of basketball in. I contacted champs they gave me 20% off big deal or the option to send them back and miss out on the release for a refund? I took the 20% 3xtremely dissatisfied with the outcome. may I suggest in this situation, champs should offer somesort of voucher to secure a limited launch/ release of my choice valid for a year. that would make up for the situation no one wants to send back a limited release and lose out and they know that and take advantage with a pathetic 20% off.
after seeing multiple reviews and the fact they sell worn shoes on the regular I will no longer support any of their brands. I'd rather not get the release then to have to be stuck in the situation again.

I ordered a pair of new Jordan’s for basketball and they came in slightly dirty? Don’t know why but other then that solid.

My package delivered in less than 5 days with standard shipping. Excellent product and great customer service. Nike shoes I ordered were sold out everywhere but here. Don’t listen to the bad reviews!

Pretty disappointed that when we ordered the shoes we wanted everything went through just fine and said in stock then 2 days later get an email about them being on back order. The shoes finally shipped than for some reason it sat in the Fedex warehouse for 3 days before it left. At first told me I was supposed to get my order by Monday now it is delayed 4 days.

This place has got to be the worst for trying to order a pair of shoes.web site always has a problem.customer service is by far worst iv ever dealt with.

My niece ordered some retro 13
And the sent her some fake shoes
The Jordan symbol was different
And the threads was coming out of the shoe also the shoe was bent at the toe

Placed an order on their site for some Jordan Retro 3's. It clearly said it was in stock for a 6.5. Allowed me to put it in my cart, took my money and gave me a confirmation. Today i get an email "You have good taste but unfortunately these are sold out and you money has been refunded". This is not joke you jerks. I seriously think when these orders reach the store the workers are putting these sneakers aside for themselves or their friends so that's why all of a sudden the sneaker is no longer available. I will not be shopping with Champs again.

This place provides zero customer service. Spent $110 for a jersey for my sons b-day, and was to pick it up at Mall of America which oddly, has two Champs stores. Been out there 3 times(because they don't answer the phone) and neither store can find the order. I have an order number and bank statement. The confused 15 year olds are no help, not their fault, I am sure they were provided no training. So I called customer service. Spent an hour on the phone to get my money back, they said they would have to first contact the store, but cannot reach them as no one will answer the phone. So, the non english speaking gentleman told me he would get back to me in 3-5 days after he can reach someone at the store that does not have my order in their system. Crazy making.

Pretty Disappointing customer service. Received shoes as a gift from my mom. They were seemingly too big. I ordered a size smaller on a new order so I could compare and the order was cancelled. I checked on the website what date I could return the original shoes and it said 4.21. However now they are telling me it was 4.11. They said I can try to go to a store tomorrow but no guarantees that it will be accepted. You would think with the covid times, the return policy would be greater than 45 days.

The bad reviews are total lies !!! Customer service was on point so was my order and delivery. Shoes perfect . I will never trust trustpilot reviews again!! Liars had me so paranoid for no reason and doing my own research found the bad reviews came from the same ip address . All of them!!!!! Idiot !!!!

Bought shoes from here and a week later they cancel my order because they’re out of stock. Why even let me order the shoes in the first place. Keep track of your inventory y’all customer service trash please don’t shop here.

I ordered a shirt and was suppose to get it the same day because I did in store pickup. Their website is false advertisement. I never got an email to pick up, the store is closed, and I don’t have the shirt. I will not be doing business with them anymore. I tried to cancel the order and the rep said I couldn’t cancel because it was submitted. This store is horrible, no wonder they are all closing down.