Champs Sports Reviews 

I spent 7 hours on the 31st trying to cop these shoes. I finally copped through @champs after going 3 gigs over my data cap. I received an email my order was being prepared and charged. Tuesday, I was reimbursed. I was told it was on back order by a supervisor named Jennifer, but they were expecting another shipment from Kansas City, so she would personally keep an eye on it. Anyways, I sent some emails, etc., and Jacob B., a tier 1 support rep canceled my order. I called and spoke to a supervisor named Alvi who said they couldn't reenter my order, and he offered me a 25$ gift card (lol?). He ended up hanging up on me. The guy that canceled the order offered me a $15 gift card (lol again?). Alvi hung up on me, so I called Footlocker support and talked to Jennifer again. I requested 170$, and I said I would cover the rest, so I could buy off stockX, but she offers me a 50$ gift card, which I told her I didn't want, but she sent it anyways. After all of this back and forth, I'm out about 10 hours total, no Mocha 1 Order, because they couldn't revert the cancelation. They wouldn't give me anyone at corporate to call. I have all the emails for proof, but I won't get the time or CASH wasted on mobile data back. The sad part is that these were part of my Christmas present. Beware of Champs Sports . They think $50 makes up for a pair of Mocha 1s, 45$ data used, and 8ish hours wasted. The apologies I received were half assed, and how can a company not reenter an order? Sounds like a bunch of BS to me. Anyways, I just wanted to call them out. I'll try to find corporate numbers tomorrow. If anyone can help me out, it would be greatly appreciated. I just wanted my pair of Mocha 1s 10.5's, but I end up with this from what is supposed to be a professional company. A tier 1 support rep cancels my order with no permission and I get offered not even enough to cover the data that I used to cop the shoes. Not to mention the manager and supervisor both hung up on me. I spoke to corporate about this, and they also told me to write a review here, so here I am.

Bad news bears material had stains out the store over spend. 400 not size more colors were available I spent 200 on a pair of labrons and bottoms bought with mud soon as pulled shoe out very disappointed

Worst customer service I have ever experienced. Ordered 3 new pair of shorts, which were a little too tight even though I have 10 pairs of older CSG shorts that are the same size. I was away on vacation and missed the 45 day return policy. Customer support was understandable and offered to exchange them for the next size. Even though they sent me an RMA, after knowing I missed the 45 day return deadline and after they agreed to offer an RMA anyway due to extenuating circumstances, I shipped the shorts back and their warehouse declined my order and shipped them back to me.

I am amazed that the company would agree to something and then go back on it. I called twice today and was told no after they already agreed to replace my order with one size larger.

I am so disappointed with this company.

I would give them zero if I could. Absolutely THE WORST customer service I've ever experienced. I ordered shoes, they arrived with no receipt or return label in the box, and they were too big. I went online to try and print off a return label, and their site was broken and faulty - I could not, for the life of me, print off a return label, so I paid $25 for shipping to return the shoes. I called them today to ask if they could refund me the return shipping costs, and the supervisor (I believe his name was Stephen), was incredibly, incredibly rude. He told me it was my fault I chose to pay to return the shoes, and that I was wrong and their site was not, and never was, broken. They would not be reimbursing me anything for my decision to ship back shoes that were unwearably too big, and again, it was my fault that their site was broken.

Stephen, you should be fired. And a little tip - maybe your next job should be in something other than customer service.

They suck I ordered shoes the put the wrong tracking number . Customer service is non existent they lie to you some will even hang up on you. Management sucks they don’t care about the customers problems at all . Oh and it’s going on two weeks I won’t get my shoes till the 28th I ordered them the 15th. They was supposed to be here last week Thursday I’ll never order from champs again

Do not order from their app. They provide false information up until now. I ordered a sneaker using their app. I made it sure that the size that I selected is 10 mens. It arrived 2 days earlier than the estimated date of arrival. When I saw the label, it was size 8.5 mens! This was my 2nd order; regarding the 1st one, I didn't encounter any issue. Their customer service is poorly managed based on what others said but I still contacted them thru messenger. Luckily they responded within a day. I was planning to order from their other related retail store app (i.e. footlocker, finish line, eastbay, etc.) but I changed my mind since I read some reviews of those said related apps. Another problem is regarding the new arrivals, especially those heat sneakers (i.e. nike air foamposite 1 triple black) that was released a day ago or two. They already appeared as sold out on the app even though they just released seconds ago! I'm never gonna order from any of their apps anymore!

If I could give them a zero I would have.

Horrible liars, there customer service is terrible and they blatantly ignore you and lie to you. I will never ever purchase or visit another store.

If I could put a 0 I would have! 1 is too good for them. I ordered a sweatshirt for my son that was going fast everywhere. I trusted these guys when I ordered it and they said it was in stock. All went well and then 5 days after I ordered it they tell me it is sold out. How is that possible. Now I missed any other opportunity to order it from anywhere else. Terrible!! I will never buy from them again!! They better have refunded my money!!

I would but 0 stars, Dolphin mall,the short girl I believe Andrea, she’s been there for years cause I use to be a regular customer. white/ kinda pale. Super Rude. First claimed I need ID for order to be picked up and receipt, I had every way of proof to be given through phone as asked, and said that person has to be there. She switched from having the proof to having the person. Not my fault in tough times partner had to take an occupation in traveling, I came all the way from Hallandale just cause I couldn’t get anyone to pick up the phone. It was frustrating to just have negative tone and all no as an answer instead of trying to switch the mood, I’m a manger for my own small business boutique, I am not please with the services in champs and will not come back after this visit today. No help, no outcome, and was willing to continue buying, I wear shoes from there store to know I regularly shop With them, I’ve sent all my family and friends towards champs cause I use to work across the shop from them.

Champs online site will allow you to purchase out of stock items. I have always ordered only 2-3 items max at a time. These few items never ship together. So you will have half of an outfit for at least a week. I tried to check my acct for past & recent orders since I only received conf email about 1 of the 2 items. The 2nd item (a fanny pack) I wanted to check on but the champs site is saying I have no past orders in my acct and I have ordered items from them in the past 60 days. Where are my recent orders then?? The website itself needs work and management. Out of stock items need to be removed and I should be able to view my purchase history. I have it! 1-2 items should be shipped together as less hassle for the customer trying to be available outside of a work schedule to collect packages containing 1 item each!

Worst customer service ever don't do business with this company ordered shorts over a month ago wrong size an hour and half with customer service and they can't get me the right size .they said they can't refund my gift card bad online business !!!

my girlfriend received a couple of packages last week. she was expecting one because she ordered nike prestos off of the GOAT app. she received 2 boxes. the other box was from Champs, for a guy like 4 states away, and had two pairs of shoes in it. She messaged the guys number, which was on the box, and shipped it to him like the kind person she is, but 99% of people are gonna see that as free shoes. moral of the story: USE ANOTHER SITE lol

I ordered a pair of nike air max and I got 2 different sizes!! I've been trying since May to get someone on the line and all I do is get transferred!! 130$ wasted money! Spending 40 minutes, 50 minutes, on the phone and nothing!

don't call customer service. I waited for about 2 hrs trying to cancel an item and they never picked up saying all of the workers were busy , waste of time.

Never order from them online!!!!!!There is almost absolutely no customer service !!! They delivered half of my items its been two weeks an they still refuse to send the other half or give me a refund. An then i returned an item online from the same order an they gave no refund. I've been scammed out of my items an my money i should've just ordered directly from nike.

Champs Sports online is the worst place to buy any merchandise. I purchased two shoes which one of them was out of stock but it still allowed me to buy it. Then email me telling me they canceled it with no clear explanation. Then I never received a tracking number. The other pair just showed up. Then I tried one more time to purchase some shoes that was coming out. Stayed on their website for 11 hrs to get to 1 min left and they closed the website down and gave me hang tight We'll get you in shortly smdh. Champs you really need to re-do your online stores because now i don't want to support you nor your stores

Champs sports are scaming prices
I paid $69.99 +tax and when they arrived..they cam with price tag of $39.99 .and They do not want to refund me... be careful with buying here...

I orders a pair of sneakers on August 5. I was suppose to receive them on the 9th. Today is the 12th. Call customer service an talk to some rude individual. I don’t care that we are in the mist of a pandemic. You took my money but I haven’t gotten my package. I’ve been buying from champs for years. Never Again will they get my hard working money.

If I could give this no stars I would! Champs has the worst delivery and customer service. What they don’t tell you is that your shoes could be sent from a store that is closed. Which means you will continue to see waiting to be picked up by UPS!!!! I also rcvd part of my order because the other part was coming from a store that was not open. When you call expect to wait anywhere from 45 mins to an hour for your call to be answered. If they have to transfer you you will also wait 45 mins to and hour as well!!! I’m so upset with this store!!!!! BUT NEVER AGAIN!!!!!

Purchased a pair of shoes in store to have shipped to my home, because they were out of stock in my size...worst decision ever. Gentlemen in store said give him 3-5 business days to receive them. On the 6th day of not yet receiving them I chose to call customer service. Stayed on the line for over 30 minutes to have my call answered. Sale service tells me that her lead says I cannot have a refund until at least 10 days has gone by, because of Covid. I asked to track my order to see when the ETA was & they could not tell me because the package had not yet been picked up by UPS...Never again will I buy from Champs Sports. Terrible shipping service.