Charles Clinkard Reviews 

This company is very customer oriented. The staff are always friendly, polite and extremely helpful and knowledgeable. My experience on line was no different to the excellent experiences I have had in their stores. The delivery service was second to none and an extremely smart and friendly young man brought my parcel. I have been a Clinkard customer for over 40 years and will continue to be so.

Previously good experiences with ordering shoes from Charles Clinkard. This time it was a thoroughly disappointing experience (and ongoing):
1. Both pairs of boots were damaged, and laces undone etc. questioning how they passed any quality control before dispatch;
2. Both boxes were damaged through poor packing and dispatch;
3. You have to pay to return damaged items;
4. Awaiting an update from customer services…

Had trouble with delivery DPD, but you’re helpful person out for me and reroute it to Royal

Went to your Stratford upon Avon store to get school shoes for my son. Really helpful and lovely assistant who took a lot of care to make sure that he had the right fit and ordered the shoes in the correct size to be delivered to our home as they didn’t have them in stock in the right size.

Easy website
Quick delivery
Easy to return to store

The shoes I bought are very nice, but the DPD delivery was terrible. I ordered the shoes delivered to a pickup shop near my home, but for no clear reason DPD delivered to a different pickup shop, miles away. It wasn't possible to redirect the parcel. So I am happy with the comfortable shoes (I drove to collect them) but disappointed with the poor delivery service.

The order was shipped promptly and I was very happy with the shoes. Disappointed in Royal Mail as I have a new postman who leaves everything on the doorstep without ringing the bell to alert me to the fact the parcel is there. Fortunately, it was dry but that's an ongoing problem and not one you can solve! Very happy with your service and will order again from you.

Absolutely first class service from Bill and his team at wilmslow as usual . You never feel any pressure or rush to purchase . They went out of their way to get me a pair of trainers I wanted . The online order went in on a Friday and my gorgeous trainers arrived on the Sunday !!

Unbelievable service from Gemma at the York branch. She was so helpful, nothing was too much trouble for her. Have always has very good service at Charles Clinkard but Gemma has taken customer service to another level. Also a brilliant sense of humour. Well done Gemma. 👏🏻👏🏻👏🏻

Excellent product and efficient service

Their customer service is good, however, I would question the quality of boots they sell. Perhaps they need to look at better brands.

The customer service was good, which I appreciated throughout my interactions. However, I do have concerns about the quality of the boots sold and whether better brands should be considered.

I purchased Grisport Glide ladies leather waterproof walking boots in December 2020. By August 2023, I had to request a replacement due to a fault developing at the front, which led to water ingress. Unfortunately, the replacement pair developed the same issue, which I reported in March 2026.

The response I received suggested that footwear will naturally experience wear and tear over time, and that the replacement pair had provided a reasonable lifespan. While I understand normal wear and tear, I remain concerned about the durability in this case, especially as the boots were only worn occasionally, typically at weekends and not every weekend. The sole shows that the boots have hardly been worn.

Having previously owned a pair of Brasher leather walking boots that lasted over 10 years, my expectations for durability were understandably higher. In comparison, the repeated failure of a core functional feature—waterproofing—is disappointing and raises questions about the long-term reliability of this product.

Easy to use online ordering.
Arrived very quickly.
Very happy with the service.

I've been buying my shoes from Charles Clinkard for some years now. As always, they offered a great selection of high quality, stylish and very reasonably priced shoes. The shoes that I chose were despatched promptly.

Ordered Gabor shoes on line. Arrived in a few days. Good service.
However very annoyed the shop has closed at Meadowhall, Sheffield.

Slippers arrived quickly and were exactly what I wanted.

Shoes delivered when promised and fitted looked as in the photo.

Didn’t have my size in the shop so ordered online. Took longer to arrive than expected, but wasn’t in a hurry for them. Bought to replace another pair of Merrell walking shoes. Lovely colour, looking forward to wearing them.

The shoes were ordered from their website in the evening and were dispatched the next day. I bought two pairs in order to choose the most comfortable and returned the unwanted pair the same day. They acknowledged receipt and refunded my money within three days. Excellent service! 😊

The delivery was on time and the shoes are perfect. All in all, a very good experience.

Great service delivery within timescale and shows exactly as described and as pictured thank you!