The apartment is spotlessly clean and very modern. We had private secure parking and used the location to visit Edgbaston Hundred. However, there was only one tumbler glass and that was cracked ( repo... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Lovely clean comfortable flat. Good hot shower. All essentials provided. When we had a problem with door codes, support got back to us quickly and sorted matter out. Only reason didn't give... Toon meer
Plus Nice apartment Central location Good equipped Minus Far, far too hot. No aircondition, no cooling system. No chance to open windows at night time because of street level. No... Toon meer
Bedrijf heeft geantwoord
On arrival at the property I was told to call & would be buzzed in the building/apartment. When I spoke to the guy on the phone he said that I had to upload ID, passport, drivers license etc to an ema... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Charles Hope Apartments prides itself on providing exceptional accommodation solutions to corporate and leisure travellers with key locations across the UK. Apartments are meticulously designed and furnished to offer a luxurious and welcoming atmosphere to all guests, with comfort and convenience to guests being of the utmost importance. Charles Hope Apartments goes above and beyond to ensure that every aspect of our guest's stay exceeds expectations.
Contactgegevens
Verenigd Koninkrijk
- (0) 203 983 6300
- reservations@charleshope.co.uk
- www.charleshope.co.uk
3,7
Gemiddeld
239 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 34% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The apartment was just perfect
The apartment was just perfect. 2 large ensuite bedrooms off an open plan living space
13 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the layout and size of the apartment suited your needs, especially the two ensuite bedrooms leading off the open‑plan living space. Your comments are valued.
Our first time in that area of London
Our first time in that area of London, and we found your apartment complex very central to everything! The staff at the Concierge were very pleasant, helpful. The property itself is very clean, with plenty of space to relax, work or enjoy light entertainment when you must wait until 3:00pm to check in. We were very close to the U.S. Embassy where we had an appointment. We only spent one night, but the surrounding area had cafe’s, grocery stores and the Battersea Power Station to explore. My only concern is when I can expect the £100. deposit back which hasn’t been credited to my account yet.
14 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. We’re delighted to hear your first visit to the area was enjoyable, and that you found the location central, the concierge team helpful, and the apartment clean and comfortable with plenty of space. It’s great to know the surrounding cafés, shops and Battersea Power Station added to your stay.
Regarding the £100 deposit, this is a pre‑authorisation, meaning the funds are placed on hold by your bank rather than taken by us. Once you check out, we release the hold immediately. Your bank then processes the release, and the timeframe varies depending on the provider — some return it within hours, others may take several working days. If it appears as a completed debit rather than a pending hold, please contact our care team so they can assist.
Thank you again for your feedback; we’re pleased you enjoyed your stay.
It was a lovely and clean apartment
It was a lovely and clean apartment. The heat was unbearable, the temperature was set at 27 degrees, so in the 30 degree heat for the day it wasn't very nice going back to. We set the heating the manual at 21 degrees, but it just didnt cool enough.
14 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. We’re pleased to hear the apartment was lovely and clean. I’m very sorry the heat made your stay uncomfortable. The number shown on the thermostat is not the heating setting — it reflects the current temperature inside the apartment, which explains why it was reading 27°C during the warm weather. Although you can lower the heating manually, the system cannot cool the apartment, so it may still feel very warm in high external temperatures. We appreciate your feedback.
Excellent apartment
Excellent apartment, very clean and exactly what we wanted. Good location in Hove, 15 minutes ago walk to the sea front and 10 minutes to the station. Easy communication - parking in Brighton is premium so being able to reserve a parking space was really helpful.
13 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. We’re delighted to hear the apartment was clean, comfortable and exactly what you were looking for. It’s great to know the location worked well for your plans, with easy access to both the seafront and the station. We’re also pleased the communication and reserved parking were helpful during your stay. We appreciate your feedback.
wonderful Apartment
We were thrilled with the wonderful apartment and its beautiful furnishings, and we thoroughly enjoyed our stay. Everything was perfect. We were sad that we were only there for one night. Salisbury is also fantastic, especially the impressive cathedral.
14 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your wonderful review. We’re delighted to hear you loved the apartment, its furnishings and the overall comfort it provided. It’s great to know everything was perfect for your stay, even if it was only for one night. We’re also pleased you enjoyed exploring Salisbury — the cathedral is certainly impressive. We appreciate your feedback.
five stars
I have been staying with them in Plymouth for last two years now. Excellent service, high quality accomodation, safe area, 30min walk to city centre,close to shops, car park . Five stars!
13 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your wonderful review. We truly appreciate you choosing to stay with us in Plymouth over the past two years. It’s great to hear you continue to enjoy the high‑quality accommodation, excellent service and the safe, convenient location close to shops, parking and the city centre. Your five‑star feedback means a lot to us.
Comfortable
Comfortable, modern new build appartment. All amenities and helpful staff.
3 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your kind feedback. We’re delighted to hear you enjoyed the comfort and modern design of the apartment, and that our team were able to support you during your stay. We hope to welcome you back soon.
The appartment was great even though…
The appartment was great even though missing some cuttlery and kitchen furnitures. Indicationw to go there were not precise so.that we needed to call. Just change the indication details to.provide the address of the reception. The rest was perfect but good for tehnological people :)
11 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your feedback. We’re pleased you enjoyed the apartment, and we appreciate you highlighting the missing kitchen items and the challenges with the arrival instructions. We will review the inventory and update our access guidance to ensure the reception address and directions are clearer. Your comments help us improve the experience for future guests.
Terrible
An absolute nightmare from start to finish. The apartment was not fit for use, the service was substandard too, with total apathy shown towards resolving the issue. The air cooling unit was faulty, and known to be so. They would not or could not change my room, or even provide a basic fan. You would not be allowed to keep animals at that temperature. The check in process was also a calamity, with no email sent through, meaning I did not know I needed to bring a passport along. Hugely delayed things.
10 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for taking the time to share this feedback. I’m very sorry for the experience you had. The apartment should have been fully fit for use, and the issues with the cooling unit, room change options, and lack of a fan are unacceptable. We are reviewing this immediately with our operations and maintenance teams.
The check‑in delay caused by missing documentation instructions is also not the standard we aim to deliver, and we will update our communication process to ensure guests receive all required information in advance.
Your comments are important, and we appreciate you raising them.
There were some things that didn’t work…
There were some things that didn’t work well in the apartment (toaster, coffee machine) and a strange smell came from the brown sofa.
But overall, it has been a nice experience.
13 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your feedback. I’m glad to hear you had a nice overall experience, and I appreciate you highlighting the issues with the toaster, coffee machine, and the smell from the sofa. We will review the apartment’s inventory and investigate the odour immediately to ensure this doesn’t affect future stays. Your comments are genuinely helpful.
The accommodation was very modern
The accommodation was very modern, clean and comfortable and, I was very impressed with the size and quality of the fittings and fixtures.
What I did not enjoy was the complete reliance on technology and automation that, when it doesn't always work properly - which was my experience - it leaves you, as the guest, feeling very frustrated and having to do a lot of further messaging which is not a good experience whatsoever!
9 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear you enjoyed the modern design, cleanliness and comfort of the apartment, as well as the quality of the fittings. I’m sorry that the reliance on technology affected your experience. When any part of the digital process doesn’t work as intended, it can create unnecessary frustration, and we will review the systems and support steps to ensure guests aren’t left having to message repeatedly. Your comments are genuinely appreciated.
Lovely space, just too hot
The studio was lovely and clean, and the check in was very straightforward. Nice area too with good transport links.
The only issue was the heat - it was 31 degrees inside all night and the windows don’t open wide enough to let air in. Please consider either installing air con or having some fans as it was very difficult to sleep.
10 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for sharing your experience. I’m glad the studio and location met your expectations and that check‑in was straightforward. I’m sorry the temperature in the apartment made the night uncomfortable. We’re assessing ways to improve cooling, including providing fans and exploring longer‑term solutions. Thank you for highlighting this — it helps us improve.
Plus and minus
Plus
Nice apartment
Central location
Good equipped
Minus
Far, far too hot.
No aircondition, no cooling system.
No chance to open windows at night time because of street level.
No response on coffee pads support.
After calling, answer was promised by email. No email.
After writing 2 emails no response on these.
Parking information and support poor.
There is parking in 2 to 3 minutes walking distance in the shadow of trees. Cost of 10 £ per day.
Instead of Salt lane parking in the sun for 15 £ and prebooking which was not explained and answered to my email.
9 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. I’m glad the apartment, location and equipment were positives, but I’m sorry for the issues you encountered. The heat and lack of cooling options should not have made your stay uncomfortable, and we are reviewing ventilation and fan availability.
I also apologise for the missed communication regarding coffee pads and parking. Guests should receive timely responses and clear information, and we will reinforce this with our team. Your parking feedback is helpful, and we will update our guidance to include the nearby shaded option you identified.
We appreciate you sharing this — it will drive improvements.
Fantastic location
Fantastic location, very central!
Apparentment was ideal for a family of 3.
Amazing views over the city and over to the countryside
8 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the apartment worked perfectly for your family of three and that you enjoyed both the central setting and the fantastic views. We’re glad your stay was a positive one and look forward to hosting you again.
Beautiful and clean apartment
Beautiful and clean apartment. Unfortunately ir was too hot to sleep in the attic.
Good location.
Easy booking process.
7 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear the apartment was beautiful, clean and comfortable, and that the location and booking process worked well for you. I’m sorry the temperature in the attic space made it difficult to sleep. We’re reviewing ventilation and cooling options to ensure guests are more comfortable during warmer periods. Your comments are appreciated.
It was very comfortable stay
It was very comfortable stay, nice location with several activities and shops around the area
4 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. We’re delighted to hear your stay was very comfortable and that the location offered plenty of activities and shops nearby. We appreciate you choosing us and hope to welcome you again.
What a "hot" view...
The Appartement is georgeous and the view stunning. 5 stars if A/C works, it was very hot.
9 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for sharing your experience. I’m glad the apartment and views made a strong impression. I’m sorry the heat impacted your stay, and we’re actively assessing improvements to ventilation and cooling. We value your feedback.
Don't book if travelling by car
Attempted to contact company to book parking as soon as I booked. Searched booking.com website for accommodation with parking as needed to travel by car due to lack of public transport options from South Wales. I was aware there was a charge but prepared for this. Despite several attempts to clarify this before for arrival it was only when we were an hour away from Cambridge that the company emailed to tell me there would be no parking available for our stay. There is very limited parking in the locality and this parking had a maximum stay of less than 4 hours even when paying which is obviously no good for an overnight stay. The whole development has been designed with sustainable travel in mind.Whilst I believe this is an excellent model for people living there it does make it very difficult for people travelling from areas where there is no public transport option and this should be made clear when booking. We ended up having to park a 30-40 minute walk away which was not ideal especially in 30+ degree heat. All the communication from Charles Hope was very last minute and check in process not particularly straight forward. On arriving at the appartment we found it had not been cleaned after the previous occupant (rubbish bag and only dirty towels and bed not changed. This was reported straight away but I suspect it was only done because we saw the cleaners on the landing who were extremely apologetic and sorted it immediately. I get the impression that Charles Hope staff are in an office in another city and are not very responsive and don't care. The positive points are it was a lovely fairly new appartment finished to a high spec and when it was cleaned it was spotless. If Charles Hope marketed this better making clear there is no parking but a sustainable development and perhaps provided bicycles for occupants use to get in and out of Cambridge it would be a good option. However they need to do work on their communication and marketing.
8 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for taking the time to share such detailed feedback. I’m very sorry for the difficulties you experienced. The late communication regarding parking availability and the challenges this created for your arrival were not the standard we aim to deliver. We will be reviewing our pre‑arrival information and booking guidance to ensure guests are fully aware of the sustainable‑travel design of the development and the limitations on parking.
I also apologise for the check‑in issues and for the apartment not being ready when you arrived. This should not have happened, and we are addressing this with our housekeeping and operations teams to strengthen our processes and responsiveness.
I’m pleased to hear you found the apartment itself to be high‑quality once prepared, and we appreciate your suggestions regarding clearer marketing and alternative travel options. Your feedback is valuable and will help us improve the experience for future guests.
Nice apartment
Nice apartment, 10 minute walk to nearest station.
8 juli 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. We’re pleased to hear you enjoyed the apartment and found the location convenient, with the station just a short walk away. We appreciate you choosing us and hope to welcome you again.
Antwoord van Charles Hope Apartments
Thank you for your feedback. I’m sorry to hear the room was uncomfortably warm. We’re reviewing our ventilation and cooling options to ensure guests have a more comfortable experience during hotter periods. Your comments are appreciated.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.