The parking lot was noisy. Couldn’t get a good night sleep. The apartment is very nicely done but the location stinks. I did not enjoy myself recommendation. You should put some small fans in the plac... Toon meer
Bedrijf heeft geantwoord
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The place overall was excellent, the flat is well positioned, clean and modern. For a first time experience it is a little bit of effort and confusion. There is a second check in page you need to do t... Toon meer
Bedrijf heeft geantwoord
The apartment is spotlessly clean and very modern. We had private secure parking and used the location to visit Edgbaston Hundred. However, there was only one tumbler glass and that was cracked ( repo... Toon meer
Bedrijf heeft geantwoord
Clean and tidy although the bin lid wouldn’t shut so had to secure it with a heavy object. Kitchen was a bit lacking of bits and pieces such as tea towels and larger mixing bowls but generally was goo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Charles Hope Apartments prides itself on providing exceptional accommodation solutions to corporate and leisure travellers with key locations across the UK. Apartments are meticulously designed and furnished to offer a luxurious and welcoming atmosphere to all guests, with comfort and convenience to guests being of the utmost importance. Charles Hope Apartments goes above and beyond to ensure that every aspect of our guest's stay exceeds expectations.
Contactgegevens
Verenigd Koninkrijk
- (0) 203 983 6300
- reservations@charleshope.co.uk
- www.charleshope.co.uk
3,7
Gemiddeld
254 reviews
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Heeft 38% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Clean and tidy, but lacking amenities
The apartment was well priced and very clean, however there were things lacking that you would expect from a serviced apartment such as a cloth to do washing up and toilet roll etc. it was also a huge faff to get into the property which was really off putting
19 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear the apartment was clean and well priced, but I’m sorry that essential items such as washing‑up cloths and toilet roll were missing — these should always be provided in a serviced apartment. I also apologise that accessing the property felt complicated and off‑putting. Your comments are helpful, and we’ll be reviewing both our provisioning standards and arrival process to make this smoother for future guests.
Fantastic facilities and levels of…
Fantastic facilities and levels of cleanliness. Fantastic views and service within the building.
19 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the facilities, the high standard of cleanliness and the fantastic views. It’s great to know the service within the building also made a positive impression. We appreciate your feedback.
The studio I booked displayed river…
The studio I booked displayed river views. The studio I checked into faced the other way.
Other than that, it served it purpose.
18 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear the studio served its purpose for your stay. I’m sorry the apartment you were allocated did not face the river as shown in some of the listing images. Our booking platforms display a selection of our available apartments rather than a specific unit, which means views and layouts can vary. We appreciate you highlighting this and will continue working to make this clearer for future guests.
Was a great place to stay would…
Was a great place to stay would definitely recommend! Only thing the TV wasn’t working.
Still a great place to stay!
18 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear you had a great stay and would recommend the apartment. I’m sorry the TV wasn’t working during your visit — this has now been replaced following your review. We appreciate you taking the time to let us know.
Missing personality
There were no helpful Instructions to leave my car there. The apartment was very cold and it didn‘t feel like a home at all.
14 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your feedback. I’m sorry you didn’t receive clear instructions for parking — this should be straightforward, and we’ll review the information provided to ensure it’s more helpful. I also apologise that the apartment felt cold and didn’t provide the sense of comfort you expected. Your comments are appreciated and will help us improve the arrival experience and overall feel for future guests.
I really enjoyed my stay at the…
I really enjoyed my stay at the apartment. The room was clean and comfortable, the staff were welcoming, and the location was excellent. The service was great, and everything met my expectations. I would definitely stay here again.
15 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the apartment’s comfort, cleanliness and location all contributed to an enjoyable stay, and that the service from our team made a positive impression. We’re glad you would choose to stay with us again.
The location of the apartment is very…
The location of the apartment is very great. Minutes walk to downtown and bus and tram stations are nearby. The equipment of the apartment is new and clean. Gym room is free for residents.
15 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. We’re delighted to hear the apartment’s location worked so well for you, with easy access to downtown and nearby transport links. It’s great to know you found the equipment new and clean, and that you were able to enjoy the gym facilities. We appreciate your feedback.
The location and building amenity
The location and building amenity
13 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for sharing your experience. I’m glad the location and the facilities within the building met your expectations. Your feedback is valued.
Fabulous apartment top quality…
Fabulous apartment top quality furnishings and ultra clean.
Not easy to find the block but key/ fob system was straightforward. Didn’t like the lift you have to put your fob in the pad outside the lift as there are no buttons inside- over the top tech for me
Great location for waterfront but not for the lively part of town
13 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. I’m delighted to hear you enjoyed the apartment, particularly the high‑quality furnishings, cleanliness and views. I’m sorry it wasn’t easy to locate the block — we’re reviewing our directions to make this smoother. I appreciate your feedback on the lift system as well; while it’s designed for security, I understand it can feel overly technical. The location is excellent for the waterfront, though slightly quieter than the livelier parts of town. Thank you for sharing your experience.
Good value for money, some improvements though
Nice, spacious apartment in a good location. Although close to the city center, it was quiet in the room.
We were with 2 couples, so it was very nice to have two separate bedrooms with each an en suite bathroom.
Price was very reasonable.
Bed and pillows were very comfortable. The shower, with large shower head, was nice. The apartment looked very clean.
Quality of the interior could use some improvement. Sofa was a bit worn out, shower valve didn’t work very well and the water got cut off multiple times.
The latter appeared to require an easy fix (flicking a switch in the utility closet), but it took some effort for us to figure this out.
11 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your detailed feedback. I’m pleased to hear you enjoyed the spacious layout, quiet location and the convenience of two en suite bedrooms. It’s great to know the comfort, cleanliness and value all met your expectations.
I’m sorry for the issues you encountered with the interior quality, particularly the worn sofa and the shower valve. Regarding the water cutting off, this is a safety feature used across a number of our apartments to prevent leaks — but you shouldn’t have had to work out how to reset it yourself. We’ll be reviewing how we communicate this so guests aren’t left troubleshooting. Thank you for highlighting these points.
The house was amazing
The house was amazing, very homely and had everything we needed.
Location was good also. We will definitely be back.
12 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. We’re delighted to hear the house felt homely, had everything you needed and that the location worked well for your stay. We’re glad you had such a positive experience and look forward to welcoming you back.
No Hot water from the minute we arrived…
No Hot water from the minute we arrived ( 3pm) till we left the following day at 10am, called the help desk 4 times.
13 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your feedback. I’m very sorry that you were without hot water from arrival through to departure, and that you needed to contact the help desk multiple times. Unfortunately, there was a building‑wide outage during your stay, which meant the issue could not be resolved immediately. I appreciate how disruptive this was, and your comments will be shared with the building management team to prevent future occurrences.
The heating was not working
The heating was not working. The blind in the bedroom was broken. The shower had a dirty liquid coming out from the wall. The coffee machine was broken. It seemed like no one had checked the apartment beforehand.
11 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your feedback. I’m very sorry for the experience you had. The heating not working, a broken blind, a faulty coffee machine and an issue with the shower are all things that should have been identified and resolved before your arrival. The liquid coming from the shower wall is particularly concerning and will be investigated immediately. It’s clear the apartment did not undergo the proper pre‑arrival checks, and we will be reviewing this with our housekeeping and maintenance teams to ensure this does not happen again.
The view was amazing I didn't want to…
The view was amazing I didn't want to go out.
9 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the view made such a strong impression and added to the enjoyment of your stay. We’re glad it created such a memorable moment for you.
Lovely Apartment in walking distance of…
Lovely Apartment in walking distance of the main attractions in Manchester. Fantastic city view from Apartment too. Nice clean rooms and large bathroom.
9 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the apartment’s location, the fantastic city views and the clean, spacious rooms. It’s great to know the large bathroom added to your comfort. We appreciate your feedback.
Apartment was filthy
Apartment was not clean. Dirty cutlery in fridge. No coffee pods and tights and a bag of items int eh bedside cabinet. Dirty bottles on the balcony.
10 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your feedback. I’m very sorry the apartment was not properly cleaned before your arrival. Dirty cutlery in the fridge, no coffee pods, personal items left in the bedside cabinet and bottles on the balcony are all things that should have been picked up during our pre‑arrival checks. This falls below our standards, and we’ll be addressing this with our housekeeping team to ensure it doesn’t happen again.
Great stay and excellent location 🍀
Skvělý pobyt a výborná lokalita
Pobyt jsme si opravdu užili. Apartmán byl krásný, čistý, moderní a poskytoval vše, co jsme potřebovali. Velkým plusem byla jeho poloha. Do centra Londýna se dalo pohodlně dostat i pěšky – k Big Benu jsme došli asi za 40 minut příjemnou procházkou.
Velmi se nám líbilo také okolí apartmánu. Tato část Londýna je moderní, upravená, plná zeleně a nabízí krásné možnosti pro procházky i odpočinek. Bylo příjemné se po celém dni vracet do klidného a hezkého prostředí.
Skvělým zážitkem bylo půjčování kol, které jsou v okolí snadno dostupné. Bez aplikace, jednoduše přes automat. Díky tomu jsme si mohli Londýn prohlédnout vlastním tempem, zastavit se, kde se nám líbilo, a poznat mnohem více než jen při cestování metrem.
Ubytování můžeme doporučit všem, kteří chtějí poznat Londýn aktivně a zároveň si užít pohodlné a kvalitní zázemí.
Rádi se sem někdy vrátíme. ⭐⭐⭐⭐⭐
9 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your wonderful review. We’re delighted to hear you enjoyed your stay, found the apartment beautiful, clean and modern, and appreciated the excellent location. It’s great to know the surrounding area, the greenery and the ease of exploring London — including the nearby bike hire — all contributed to such a memorable visit. We’re very pleased you would recommend us and look forward to welcoming you back.
Gorgeous apartment
The apartment was beautiful and the rooms facilities wonderful. That is the most comfortable couch in the world.
Unfortunately house keeping had left no toilet paper at all, and I later found damp used towels hidden behind the curtains and hanging up in the closets.
The front desk also not being able to assist with anything as Charles Hope is a third party was a surprise to me. I struggled to find the place, which was a shame as it was raining! The google maps location shows incorrectly, but I eventually located it with the video Charles Hope had emailed me in advance of arrival.
Apartment 19 is looking directly onto a massive construction site so it was noisy in the day and bright in the night (as the site left bright lights on).
8 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your detailed feedback. I’m pleased to hear you found the apartment beautiful, well equipped and exceptionally comfortable — especially the sofa. I’m very sorry, however, for the issues you encountered. Housekeeping should never leave an apartment without toilet paper, and the damp towels hidden behind the curtains and in the closets are unacceptable. We will be addressing this directly with the team.
I understand the frustration around the front desk not being able to assist — as Charles Hope operates independently within the building, the reception team are limited in what they can support, but we appreciate this can come as a surprise. I’m also sorry the location was difficult to find, particularly in the rain; we will review the Google Maps pin and ensure our arrival instructions are clearer.
Finally, Apartment 19’s proximity to the construction site does mean daytime noise and night‑time lighting can be noticeable. We appreciate you raising this, and your comments will help us improve the guest experience.
Cancelled my booking, then I was able to rebook the same accommodation at a higher price
I booked Charles Hope Liverpool for a special mother-daughter trip from 2–4 May 2026. Before the stay, I had noticed reviews from other customers raising concerns about cancellations followed by accommodation being relisted at higher prices, but I hoped this would not happen in my case.
On 24 March, Charles Hope contacted me directly through the Booking.com messaging system to say they could not accommodate me and that I should request a free cancellation. I found this concerning, as it placed the responsibility on me as the customer to cancel, rather than the accommodation provider formally cancelling a booking they could not honour.
Booking.com later confirmed that Charles Hope could not accommodate me due to overbooking. However, immediately after the cancellation, I was able to rebook the same accommodation, for the same dates, at a higher price.
This appeared to confirm my concern that the accommodation was not genuinely unavailable, but had been made available again at an inflated price. I rebooked because this was a special trip, I had limited time to evaluate alternatives, and Booking.com had stated that it would cover the price difference if I booked replacement accommodation through the platform.
The stay itself was ultimately pleasant, which makes the situation even more disappointing. My issue is not with the quality of the apartment during the stay, but with the way the booking was handled before arrival.
Cancelling a customer’s booking, asking them to request a free cancellation, and then making the same accommodation available again at a higher price creates unnecessary stress, inconvenience and mistrust. Customers should be able to rely on confirmed bookings, especially when travelling for a special occasion.
Based on this experience, I would be very cautious about booking with Charles Hope again.
2 mei 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for taking the time to share such detailed feedback. I’m very sorry for the way your booking was handled before arrival. Being asked to request a cancellation for a stay we could not honour, and then seeing the same apartment become available again at a higher price, understandably caused stress and undermined trust. This should not happen, especially for a special mother‑daughter trip.
I’m pleased to hear that your stay itself was enjoyable, but I fully recognise that this does not undo the frustration caused beforehand. Your experience highlights an important issue in how overbookings and re‑listings are managed, and your comments will be reviewed carefully to ensure this process is handled far more transparently and responsibly in future. Thank you again for sharing your experience.
Very well appointed appartment
Very well appointed appartment, close to all shops and train station.
very clean, comfortable, large bathrooms and bedrooms,.
Very good.
6 juni 2026
Review zonder uitnodiging
Antwoord van Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the well‑appointed apartment and its convenient location near shops and the train station. It’s great to know you found everything clean, comfortable and spacious. We appreciate your feedback.
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