Hi. I would like to thank all the staff who assisted with my commercial mortgage. All the staff are extremely friendly and have a professional approach to work ethics. My completion occurred yes... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Connie Elam is an outstanding case manager/senior. Not only has she pulled a rabbit out of her hat (earning a nickname of Harry Potter) she then pulled a dinosaur with an upgraded nickname of Dumb... Toon meer
Bedrijf heeft geantwoord
i was wanting to get my finances in order for an auction purchase... wow... Duncan was so helpful, covered all grounds from bridging to actual loan/mortgage to completion.... in readiness, for if i... Toon meer
Bedrijf heeft geantwoord
From the outset some 3 weeks ago all instructions and information were absolutely clear and all responses immediate. Costs clearly outlined, dealing with the same person each time, Mr J Nelson, made... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Charleston Financial is an experienced mortgage broker, specialising in all types of commercial and personal finance for consumers and businesses We provide access to main stream and niche market products offering a broad range of options to suit businesses and individuals seeking funding for the following:- * Commercial Mortgages * Bridging Finance * Buy To Let * Development & Refurbishment Finance * Secured loans In addition, we offer: * Invoice Finance and Factoring * Residential mortgages * Insurance * Conveyancing solicitor services We also accept business from intermediaries on a packaged or purely introduction basis, and offer generous commission packages Please call us on 01908 597 811 for more information.
Contactgegevens
9 Copperhouse Court, MK7 8NL, Milton Keynes, Verenigd Koninkrijk
- 01908 597 811
- enquiries@charleston.co.uk
- www.charleston.co.uk
4,7
Uitstekend
598 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
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Antwoord van Charleston Financial Services Limited
Dear Hanibal,
Thank you so much for your 5 star review! We're thrilled to receive such positive feedback.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Excellent Customer Service Advisors.
Excellent Customer Service Advisors.
13 mei 2025
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Nadeem,
Thank you so much for your 5 star review. We're thrilled to receive such positive feedback!
Thank you for choosing Charleston, we truly appreciate your business.
Kind Regards,
The Team @ Charleston FS
Antwoord van Charleston Financial Services Limited
Dear James,
Thank you so much for your 5 star review.
We're so pleased to hear how happy you were with our service, and that you'll be using us again!
Thank you for choosing Charleston, we're looking forward to working with you again soon.
Kind Regards,
The Team @ Charleston FS
Brilliant experience
Karen Ford at Charleston was brilliant and got me a commercial mortgage , she was very patient with me aswell as I had some issues with a solicitor, She got my offer extended and re done when needed. Also Franchesca from completions was brilliant to deal with. I will certainly be using these again in my next project
17 april 2025
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Josh,
Thank you so much for your fantastic feedback!
We're thrilled to hear how happy you were with the service you received from Karen and Fran.
Thank you for choosing Charleston. We truly appreciate your business and we can't wait to work with you again in the future.
Kind Regards,
The Team @ Charleston FS
Great communication
The Charleston Team was ultra communicative and quick to respond. I will be recommending and returning.
11 april 2025
Antwoord van Charleston Financial Services Limited
Dear Siobhan,
Thank you so much for your 5 star review!
We're thrilled to hear how pleased you were with our service, and that you would recommend us to others.
Thank you for your business, we can't wait to work with you again soon.
Kind Regards,
The Team @ Charleston FS
Awful company - wasted 7 months of our time and Thousands in survey fees
awful company. misleading, took over 6 months just to get a decison. poor communications
---
dear James, thanks for your default automated response. unfortunately due to such a torturous and traumatic experience i would not be using your company ever again.
And i would advise any one to think twice especially like us who trusted Charleston's to a do a good job when they have clearly failed us. we have spent £1700 in survey fees and 7 months of waiting for a decision and we are a financially sound organization
Your advisers (Scot Kearney ) initally told us they would have a result in January 2025, after taking on our application in sept/October, when i queried this with our new adviser (Nikki cutler) she told us they had been optimistic for a January decision and put it back another 12 weeks. she said we would receive feedback for our successful application in 24-48 hours in February, this actually took 6 WEEKS, and only after i had to physically call to find out what was happening with our case.
it takes weeks for your agents to give feedback and updates this despite us providing everything that was required first time
I WOULD URGE ANYONE TO THINK TWICE ABOUT USING YOUR COMPANY AFTER SUCH A POOR EXPERIENCE MYSELF AND ESPECIALLY IF THEY DO NOT WISH TO WAIT FOR MONTHS ON END WHILST PAYING THOUSANDS FOR SURVEYS AND RECEIVING VERY POOR COMMUNICATION AND FEEDBACK.
7 april 2025
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Mr Mahmood,
I’m sorry to hear your feedback, we always aim to provide the best service possible to our customer regardless of the outcome of the application. There is always continued effort towards succeeding in arranging complex lending scenarios. I have reviewed your application together with the administrator and adviser. I am always disappointed when we are not able to achieve the desired outcome and would be more than happy to discuss possible other solutions directly with you.
Please feel free to reach out to me when you are ready.
Kind regards
James Hardwick
Good service. Recommend.
Good service. The team were always there to answer my questions. Will use again.
28 maart 2025
Antwoord van Charleston Financial Services Limited
Dear Steven,
Thank you so much for your 5 star review!
We're so pleased to hear how happy you were with the service you received.
Thank you for choosing Charleston, we hope to work with you again in the future.
Kind Regards,
The Team @ Charleston
Helpful and supportive throughout the process.
Duncan was awesome at running through the variety of options on the market and helping organise an appropriate mortgage. His team helped throughout the process and kept engaged to ensure everything worked smoothly. I would happily use his services again!
28 maart 2025
Antwoord van Charleston Financial Services Limited
Dear James,
Thank you so much for your fantastic review!
We're thrilled to hear how happy you were with the service you received from Duncan and the team.
Thank you for your business, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
the mortgage offer was well within…mortgage completion TVS
the mortgage offer was well within acceptable terms and the follow up with the lender , solicitors and our admin team was very proactive . The Charleston team drove the whole process very well till completion.
28 maart 2025
Antwoord van Charleston Financial Services Limited
Dear Trivi,
Thank you so much for your 5 star review!
We're thrilled to hear how pleased you were with the service you received from the team.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Great service always
I have been a client of Charleston Financial for many years and I always experience a responsive team and provide a good coverage of the mortgage market. Nikki and Javante in particular took care of my refinance transactions efficiently and kept me updated all the way to completion. Keep up your high service standards Charleston team!!
26 maart 2025
Antwoord van Charleston Financial Services Limited
Dear Tau,
Thank you so much for your fantastic review!
We're so pleased to hear how happy you were with the service you received from Nikki and Javante.
Thank you for choosing Charleston, we hope to work with you again soon.
Kind Regards,
The Team @ Charleston FS
Abul took time to understand his customer. Well done.
Abul took time to understand our situation and actively sought providers for what is accepted to be a difficult proposal. Abul could have said this is too difficult, but he didn't. Due to our company setup, finding willing lenders is not easy. He took time to collate all the facts to find the best proposal over a couple of weeks.
14 maart 2025
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Dave,
Thank you so much for your 5 star review!
We're thrilled to receive such positive feedback about your experience with Abul.
Thank you for choosing Charleston, we truly appreciate your business.
Kind Regards,
The Team @ Charleston FS.
Antwoord van Charleston Financial Services Limited
Dear Mike,
Thank you so much for your 5 star review! We're thrilled to receive such positive feedback.
Thank you so much for your business, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Scott is fantastic
Scott is fantastic! His ability to explain products in a clear and understandable manner is exceptional. He really does go above and beyond!
11 december 2024
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Careane,
Thank you so much for your fantastic feedback!
We're thrilled to hear how pleased you were with the service you received from Scot.
Thank you for choosing Charleston, we hope to work with you again soon.
Kind Regards,
The Team @ Charleston FS
Had a very good experience with my…
Had a very good experience with my remortgage from start to finish, everything was seamless.
31 januari 2025
Antwoord van Charleston Financial Services Limited
Dear Sarah,
Thank you so much for your 5 tar review!
We're thrilled to hear how happy you were with the service you received from the team.
Thank you for choosing Charleston. We hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Great service
Great service, I didn’t complete but the quotations were fast and great value.
20 januari 2025
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Thank you so much for taking the time to leave us a review! We're so pleased to receive such positive feedback.
Thank you for contacting Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
Abul has a great understanding in the…
Abul has a great understanding in the buy to let mortgage market and does his research well before advising.
8 januari 2025
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Thank you so much for your 5 star feedback!
We're so pleased to hear how happy you were with the service you received from Abul.
Thank you for choosing Charleston.
Kind Regards,
The Team @ Charleston FS
Super professional service by Steve
Super professional service by Steve, cannot be more happy, thanks
17 januari 2025
Review zonder uitnodiging
Antwoord van Charleston Financial Services Limited
Dear Ather,
Thank you so much for your 5 star review!
We're thrilled to hear how happy you were with the service you received from Steve.
Thank you for choosing Charleston, we truly appreciate your business.
Kind Regards,
The Team @ Charleston FS
Simply the best
We would highly recommend Charleston, they go all out to help you, professional with a friendly attitude at the end of the phone when you need them.
15 januari 2025
Antwoord van Charleston Financial Services Limited
Dear Pauline,
Thank you so much for your fantastic feedback!
It's great to hear how happy you were with the service you received, and that you'd recommend us to others.
Thank you for choosing Charleston, we look forward to working with you again in the future.
Kind Regards,
The Team @ Charleston FS
Steven was super friendly and very…
Steven was super friendly and very efficient in getting me a Mortgage in Principal and subsequent mortgage offer
Highly recommended!
8 januari 2025
Antwoord van Charleston Financial Services Limited
Dear Ravi,
Thank you so much for your fantastic feedback!
We're thrilled to hear how happy you were with the service you received, and that you'd recommend us to others.
Thank you for choosing Charleston. We hope to work with you again soon.
Kind Regards,
The Team at Charleston FS
Helpful and responsive
8 januari 2025
Antwoord van Charleston Financial Services Limited
Dear Michael,
Thank you so much for your 5 star review! We're thrilled to hear how happy you were with our service.
Thank you for choosing Charleston, we hope to hear from you again soon.
Kind Regards,
The Team @ Charleston FS
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