Charters Estate Agents Reviews 

Gary Hansford was fantastic throughout the final stages of our house purchase. As the process became more stressful, Gary really stepped up and went above and beyond to keep everything moving.

He was proactive in chasing both sets of solicitors and keeping us informed with regular updates. His communication was excellent and he was always happy to answer our questions and offer reassurance.

Having someone so dedicated and committed to getting the sale over the line made a huge difference. We genuinely appreciate all of Gary's hard work and persistence and we're so grateful for everything he did to help us complete our purchase.

Thank you Gary for your amazing support and guidance. We wouldn't hesitate to recommend you and the team at Charters to anyone buying or selling a home.

Phenomenal customer service - Parris Lish who manages my property at Charters routinely calls me overseas to ensure everything is good with my property and to check if I need anything. Parris is exceptionally professional and efficient making the experience very pleasant and ensures I am current with all aspects including rental laws and regulations etc. Very pleased and highly recommended. Thank you Parris !!

Overall I had a very positive experience with Charters, the staff were friendly, professional and very responsive. Selling a property from overseas was not easy, yet the team at Charters facilitated the whole process and made my life much easier as a result. Equally, they were very quick to find a new buyer when the initial sale fell through & the buyer dropped out at the eleventh hour. A special mention to Jo Goddard who was a great help throughout. Would thoroughly recommend them if you’re considering selling a property.

We rented our flat through Charters and the service we've received from our Property Manager, Parris Lish, has been excellent. She responds to enquiries quickly and always keeps us updated on any important information relating to our property. Thank you for all your help and support Parris, we appreciate it.

The team were very helpful and keen to maintain progress with the marketing preparation process.
Georgia and Alisha were both very efficient.

The most unprofessional agency and worst experience since renting with them. They breached GDPR and our personal data was exposed, evey month they come back with diffrent requirements (e.g. rent not paid, documents not provided) and when we show them the proof that everything is done in aligment with the agreement, Right to Rent and all deadlines are respected they hide behid - "sorry it was an error".

My experience with Charters Estate Agents has been great so far. I was interested in a semi-detached house and managed to get a viewing booked for the very next day. The viewing itself was quick, and the application form was straightforward and easy to fill out.
​Later that same day, I had a call from Joshua to review my application, and just a couple of hours after that, Lucy from the Hove branch called to let me know my application had been successfully approved by the landlord.
​Everyone involved was exceptionally professional and easy to deal with.

We had a couple of viewings with Sam and he was so helpful and kind. I personally find viewing properties very stressful but he was very assuring and made the process enjoyable! Thank you Sam!!
Jess&Paige

Very cooperative lucy

Very thorough and knowlegable property management service from our dedicated property manager (Bessie Tighe) Helpful briefings to landlords and tenants on new requirments. Excellent communication between dedicated property manager and landlord. Clear invoicing and prompt monthly payment of rents.

We have just completed on selling our house in Southampton which has been a long process due to Housing England. Gary has been very supportive and has been a good link between the sellers and ourselves. Keeping us updated throughout the experience. The whole team have communicated well including Carly and the team at Bitterne.

Evie was really helpful with the process, really recommend using charters Worthing

Jo monitored and tracked progress of the sale and purchase from agreement through to exchange, and kept all parties informed on a weekly basis. Where there were conflicts or potential blockers she dealt with these swiftly. I really appreciated her 'can do' attitude and cheerful dialogue.

Professional, friendly and fair! Would highly recommend

From my initial call, I was treated honestly and politely (and turned away) as my move in date was far off. When I noticed the flat again I considered it worth one more try. I was greeted with warmth, professionalism and an expedient arrangement was decided that suited my schedule (nearly 100 miles away). I proceeded to get a bit lost as I came close to the flat to view, but this was handled with exemplary graciousness and a genuine smile. The welcome and discussion over details once viewing was excellently fielded and matched my mature outlook. I hope to be with Charters for the foreseeable rental circumstances and my appreciation and gratitude goes particularly to Molly Howley who provided me with time and courtesy amid the heat at the very end of her day. Also a warm shout-out to Kyle in tech issues - all in all - very sensitive to a tenants position . Thankyou to Staff, to their service and I highly recommend Charters Southampton.

Harry Hodges customer service is second to none, his willingness to help is unmatched. I would always choose to deal with Harry.

Peter went above and beyond to get a damages deposit returned to me as a landlord. It was a difficult dispute that took a very long time but Peter managed to finalise the issue.

Charters have been helpful, knowledgable, approachable and understanding right from the point of viewing, receiving an offer through to exchange.
Jo has been patient and friendly throughout a particularly long and drawn out process and I am very grateful for their support throughout.

Sam was an excellent veiwing guide, helpful friendly and informative. He made the experience very good for me!

We have been working with Bessie tighe at charters for some time now, she has always been extermely attentive and helpful should we have any queries.

I owuld reccomend any landlord/tenant to charters based on the service we have reicved thus far.