chatr mobile Reviews 

Tried to switch providers from Koodo to Chatr, I've been trying to set up my esim for 9 days. I thought it might just be taking a bit longer for my number to be ported out as it can take minutes to several days (previous time I did it, it took less than 10 minutes). At day 3, I drove to my nearest store (1 hour drive there and 1 hour drive back), they did some things on my phone and said it will be up and running and everything is sorted out, I drove home and waited another few days and it is still not working, been on SOS since I transferred from the previous provider 9 days ago. Trying to contact them online is absolutely useless, I got a ticket number and they emailed me back, but the customer support has no idea what they are doing and so many different reps are replying so I've answered the same questionare about 10 times and I'm repeating myself about 20 times. No one can seem to fix it, so I said I would like to cancel and get a refund as the service has not been active at all and they refused. So now I have to drive 2 hours AGAIN for them to get my service online, this time I will be waiting at the store until it is working and then I'm gonna switch back to my previous provider. Worst experience ever, would never ever use them again.

I wish i could give them a zero! gotta be the worst customer service of any orginization that ever existed. DO NOT GIVE THESE PEOPLE UR MONEY!! the only way u can contact them is to open a ticket. i have opened 3 in 10 days and zero response. cannot log into my account online and these people do not give a shit. i regret i signed up with them but locked in for a year when i can switch to a decent provider.

All I needed for an old phone I have (a Samsung S7 edge) is to buy minutes allowing talk and messaging. Nothing else, and they're about the only company left still offering this kind of plan. Ordering a SIM card from them, setting things up on my phone, and then the account online was relatively hassle-free. What I didn't like is that they tried to tell me my phone would not work on their network when I ordered the SIM card, and then again when setting up the plan, so that I would order a new phone. Fortunately, I found on another website that there are several bands on their network that my phone can use. So, no need to buy a new phone. I may come back with more comments once I have had more use of their network.

On August 8, 2025, I went to this Chatr location at 563 Sherbourne Street to inquire about why the auto payment had not been stopped while also showing the credit card statement. Instead, the associate treated me rudely and unprofessionally, pointing out that I don't know how to read statements.
Garvit was dismissive impatient and in a hurry, despite the fact that I was the only person in the store. He also stated that Chatr will not repay the two-week payment.
I went home feeling like I had not been treated fairly. Hopefully, Chatr management will take a look at this situation and ensure that their employees receive adequate training, particularly in customer service.

As per my post at this site dated July 26, 2025, I FINALLY got to this so-called ''Chatr President' s Office'' after almost 2 months struggling with Chatr online support over a no more than $18 that Chatr refused to refund me since I switched my phone to Rogers on June 8/25.

When Chatr was all pure Chatr, people working at this ''preasident's office'' were much more approacheable & reachable back then.

Now, Chatr is part of the Rogers group, this president's office ''advisers'' are to me all robot like with totally no human touch or sense & seemingly they all quite ENJOY torturing & playing games with decent customers wanting to resolve their disputes /issues with them in a timely manner.

Since July 25, Bruno at ext 7023 & then Steve at ext 7027 have been sending me totally pretencious emails stating how much they wanted to resolve my issues, etc. Turned out to be all trash talks & fakes as these people at this so-called Chatr & also Rogers President's Office NEVER ANSWERED THEIR CALLS ALL DAY, EVERY BUSINESS DAYS. They NEVER called back at a time I left at their voicemails as per their email requests, SMSs, etc. This nonsense & ridiculous email & phone tags over a $18 no refund dispute has been going on since July 25/25 & still goes on with no hope that I can get to talk to ANY OF THESE PEOPLE AT ALL at this useless ''Chatr president's office''.

Such a bunch of NON-RESPONSIVE, CARE-LESS, ABSOLUTELY PRETENCIOUS CHATR & ROGERS ADVISERS WHO DO SUCH A SUPERFICIAL JOB THAT THEY CARE WHILE ACTUALLY THEY CARE ONLY KEEPING THEIR JOBS & THEY EXCEL BY NOT ANSWERING INCOMING BUSINESS RELATED CALLS & NOT RETURNING BUSINESS RELATED MESSAGES AT ALL !!!

I purchased a new iPro android phone and the box it came in stated it was 4G. I took it in when it stopped working and found out it was 3G. I got a old phone in a new box. How can I get resolve this issue.

Chatr customers screwed over by Rogers again!!! The website is never working, most of the time i cannot log into my account. i used to have to call in to do anything and there is no way to talk to a person at customer service on the phone anymore, be prepared to go in to a store to do anything from changing a payment card to resetting a password.

Be it Fido, Chatr , or Mobilicity Rogers likes to buy up competitors and punish their customers with terrible customer service in hopes they will switch to rogers.

I have personally been with chatter since 2022. I was unaware that my SIM card was registered as a 3G SIM card. Chatter let me know that I should upgrade my phone if I want to continue on with their service. There is no refund for the $79 or the $21 hook up fee for the SIM card and they continue to raise the price for more data while also restricting that data to four people on a group chat which makes my job as an electrician very difficult. When I brought it to their attention they said there's nothing that they did wrong. In concert with them demanding I change to a new phone and buy a new SIM card, I have instead chosen to change to a new carrier. They were kind enough not to allow me to bring my phone number with me so I had to get a new phone number as well, terrible company to deal with and worst pricing ever.

This company is a fraud. They have been bombarding me with text telling me that my phone is not going to work after July 31/25 as they are retiring the 3G network. I went to one of their kiosks and asked the person about my phone and told me that my Samsung A71 is not going to work. I trusted him and I went to best buy and bought a phone and now I am finding the truth that my old phone is capable of working after July 31. because of this people I lost 400 dollars unnecessarily. They don't have a customer service to complain and because of that people are at the mercy of these people at the kiosks. shame shame and shame. where is the government regulatory agency or where is justice? how are they allowed to operate without customer service. I have been with this company ever since they took over from Moblicity. I was a happy customer with Moblicity.

Zero service. Deceptive marketing. Received a text stating that I needed to upgrade my device as it wouldn't support LTE (It's a s25 Ultra). Try and find your account number, It's impossible by design. Dropped them like a fraud grifter. How they are still in business is quite the mystery.

Omar served me on July 18, 2025 transferring all my information from one phone to another with efficiency and great speed and spoke fluently in French and English. He was also very sociable and well-mannered while multi tasking for multiple clients. I was quite impressed with this positive experience. I would recommend him highly to others who are looking for a positive experience!

Probably easier to use a carrier pidgeon. Customer service and website is about as user friendly as a cornered rat. Save yourself the hassle.

No live customer service at all. I lost my phone, but the bot is telling me they are sending instructions to my phone number, to a lost phone!!!! This has got to be the worst phone company. I've ever experienced bye bye forever, and i'm sure to tell all my friends...

No customer service at all. Need to update my card but they can't. So now I have to just go to another company I guess. How are they still in business? Not everyone is willing to punch personal banking details to websites. Fraud is abundant these days and there's no security online.

This provider has no customer service. Like, really, none! If you have a technical issue, you are pooched, no client service, no chat...no nothing!!!

When first switching from Virgin to CHATR I was amazed. For the same coverage, calls, texts, and all of those types of things were exactly the same as with Virgin. The BIG differences between the two providers had to do with the amount of data and voicemail.

Virgin (approximate) monthly cost:
💲 70 for at most 5g of data. Any unused data is deleted at the end of your cycle.

Only 3 voicemails were allotted.
Example: If you had 2 saved voicemails, important doctor appointments and information saved, and someone else calls and leaves a voicemail, your mailbox would now be full. No other voicemails could be recorded until at least one of the three messages was deleted. Meaning many important calls and messages were missed. Which is especially frustrating when you’re dealing with severe illness, often cannot answer your phone when it’s ringing, and your specialists cannot leave a voicemail. You end up missing the important appointment and go back to the bottom of their long list. If you want the luxury of having more than 3 saved messages at a time you have to pay an additional monthly fee of around $15 per month for an only a few more. No such thing as unlimited, but I might be wrong on that last point tbh.

But they have the world’s BEST customer service. Excellent employees that truly do everything they can to help the customer. 24 hours a day, 7 days a week. You never have to wait more than a couple minutes with exceptions on Christmas Day and around that time of the year as many people are calling to activate a new phone or start a new account with Virgin.

CHATR approximate monthly cost:
$35 for approximately 77g of data per month. Any unused data is deleted at the end of your cycle.

Unlimited voicemail messages included but I think that has been changed now.

Customer service: Here’s the BIG downfall with CHATR. Almost two years ago I had to call to activate and setup my account as a new customer. The wait was a bit long but nothing outrageous. The woman was wonderful, kind and very helpful. After the first month I was really impressed with CHATR in all aspects, so decided to sign my daughter up too. The customer service woman was absolutely exceptional, impressed doesn’t come close to doing justice. Not only did I sign my 16 year old daughter up, signed my husband up as well. The customer service rep blew my mind when she asked if I knew about a certain plan? A plan that was so good my jaw practically hit the floor! This was almost two years ago so I might be very slightly off on the following details but they’re damn close. For $35 per month we would receive 77gigs of data plus an additional 11 gigs free and all of the other features and functions were the exact same as with Virgin, aside from no longer having any issues with voicemail. Quickly said YES PLEASE!! Once that was completed, I asked the lady how much I would need to pay in order to get out of the plan I was signed up to and switch to this awesome plan my husband and our daughter now had? The answer: nothing, there is no charge or fee and you’re welcome to switch plans as often as you need.
Absolutely Phenomenal!!
Fast forward to June 1 2025. We are moving into a new (to us) house. No internet, no radio, no books, absolutely nothing in the house. I moved in myself to clean and do everything necessary for us to move in while my husband and 3 kids stayed at the other house. He’s working crazy hours and the kids (who are in walking distance) still have their regular class schedule followed by exams. So I’ve had my data on for around 25 days straight without turning it off because There’s no wifi, so data was used while listening to music, finding out how to tackle some of the work at the house, video calls, researching, reading and streaming a movie or series during downtime. On June 25 i depleted all of the data and was shocked as I never thought it would be possible!!
As a person with disabilities and illness I always speak with customer service when needed at any business. I truly am severely technologically challenged and cannot do anything with tech except the bare necessities. Truthfully I even screw up email. So I called the number I had saved for CHATR customer service. It was answered by the loathed AI Bot and that’s where the MAJOR PROBLEMS began. No matter what I said or what I punched into the key pad there was no escaping the bot from hell! After repeatedly stating that I do not have internet access on my phone the bit would send me a text with a link to the CHATR website. The bot would ask, can I send you a message in the form of a text, I repeatedly said NO. Followed by a ding notifying me that I have just received a new text. After becoming extremely frustrated and now verging on anger I hung up, and found at least 15 texts the bot sent me, that i cannot use because i don’t have internet! All I wanted was to buy more data to bridge my cycle.

I went to the CHATR kiosk at the Eaton Center in Montreal today to transfer my SIM card from my G3 phone to my new Apple G4 phone.

The young man who’s name is Mr. Amen gave me fantastic customer service. I Know nothing about smart phones. He help me set up my new phone, explained certain functions to me and suggested a great plan that meets my needs but he didn’t try to oversell me a plan.

He was extremely courteous, smiling, patient and friendly all during our transaction. I have trained customer service agents in my long career and I would be proud to have an employee like Mr. Amen working for me. He made my week.

My spouse plans to go to CHATR as well for a contract for another iPhone.

I always purchased prepaid for my iPhone inside confed superstore saskatoon. I notice the manager I think he is s.asian guy is rude and not helpful. More so, he's suspicious of me. Imagine, I am a senior citizen learning to use cellphone for emergency as I am diabetic and have heart problem. So, I transferred to more courteous helpful SaskTel.

Rxd text sayingy sim card won't work on June 1, 2025. Ordered a new SIM from Chatr. Nothing works on mobile now and there's nowhere to turn for help. AVOID CHATR WIRELESS!!!!!

Have been stealing money from my bank account since Feb 2025 and they no longer have phone support so I will be filing a complaint with Commission for Complaints for Telecom-television Services